Shoaib Shaikh

Knowledgeable and dedicated customer service professional with extensive experience in the client servicing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Trained multiple batches for Trade Unit for CoinDCX within a span of 6 months of joining.
• Worked on multiple projects related to client experience
• Physically fit & able to work in large environment
• Currently doing floor support for teams and managing new teams in the process
• Worked on Falcon fraud detection and prevention & VBV Verified by visa platform
• Detecting frauds and either marking them as genuine for unblocking future payments orcompletely stopping any further payments out of the account
• Experience of problem resolution & quality assurance procedures
• Ability to work well in a team environment
• Developing public relations.