Shoaib Shaikh
Team Leader At SitusAMC With Expertise In US Mortgage Processes, MIS Reporting, And Team Management
Mira Road (East)
Summary
Commerce graduate with more than 17 years of experience in various sectors of Indian & USA banks & also have worked with channel broadcaster in providing them services by creating various type of advanced reports using Microsoft Excel, Open Office 365. Providing superior quality client services by leveraging my extensive knowledge on banking products of USA residential home mortgage. Highly involved in mentoring the teams & increasing the morale of the newly joined colleagues by providing regular training.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Team Leader | SitusAMC
String Information Services Private Limited (SitusAmc)
04.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Prepared and analyzed MIS reports to track productivity, identify gaps, and support business decisions.
- Designed stack ranking reports to evaluate team performance and prioritize key metrics.
- To arrange cross-training for the team members.
Collateral Underwriter
String Information Services Private Limited (SitusAmc) USA Process
06.2021 - Current
- Provided services in residential home mortgage collateral underwriting and closing disclosure (U.S. process).
- Conducted core document reviews: Appraisal, VOE, Homeowner Insurance, Closing Disclosure, Note, 1003, Title Commitment, Deed of Trust, Warranty Deed, Flood Insurance, Flood Certificate, Mortgage Insurance Certificate—ensuring accuracy and borrower compliance.
- Utilized Microsoft Excel to prepare critical Custodian DI Recon Reports, supporting collateral risk management.
- Ensured all documents were properly signed and dated by borrowers on the closing date.
Sr. M.I.S Executive
Gracenote (A Nielsen Company)
09.2016 - 06.2021
- Provided MIS support services to channel broadcasters in Brazil, Argentina, and India.
- Led and trained a team of three members, onboarding new channels, and optimizing workflows using ASAP Utilities macros and advanced Excel formulas.
- Delivered Microsoft Excel training to new hires, enhancing team efficiency, and reporting accuracy.
- Processed fixed-point charts (program schedules) were received in multiple formats, standardized, and uploaded into the system to ensure accurate program display for subscribers.
Post Processor
Sutherland Mortgage Services
01.2015 - 06.2015
- Provided post-processing services for Freedom Mortgage Company, handling conventional, FHA, and VA loans under established guidelines.
- Reviewed and verified borrower documentation, including income, credit reports, employment history, property appraisals, and title insurance, to prepare loan applications for underwriting.
- Gathered and validated credit documentation from customers and third-party vendors to support loan approval decisions.
- Registered loans in the loan origination system, ensuring the accuracy of borrower data and source documents.
- Submitted completed loan files to underwriters for the final decision.
- Prepared Production MIS, Attendance MIS, and Incentives MIS reports on a daily/monthly basis using Microsoft Excel.
Collateral Underwriter
Altisource
12.2012 - 01.2015
- Provided underwriting services in the U.S. mortgage process, focusing on collateral risk assessment.
- Conducted core document reviews, including property type, value, and usage, ensuring compliance with established guidelines.
- Analyzed mortgage details, assessed borrower debt management, employment, income, assets, and provided risk recommendations.
- Reviewed loans holistically to ensure accuracy and compliance with underwriting standards.
- Maintained a thorough knowledge of all mortgage documents (Appraisal, VOE, Insurance, Title, Deed of Trust, etc.).
- Resolved backlog cases caused by high-volume workloads, ensuring timely processing.
- Reported daily processing details to supervisors for workflow transparency.
- Made approval and denial recommendations by determining accurate risk levels.
Analyst
TATA CONSULTANCY SERVICES – CITI Bank U.S Process
01.2011 - 12.2012
- Provided services in the Bankruptcy Department of Citibank, handling delinquency and default cases.
- Audited missing payments by cross-referencing trustee ledgers to ensure accuracy.
- Interacted with attorneys of bankruptcy clients and U.S. Government State Bankruptcy Trustees via voice and email for case clarifications.
- Responded to U.S. clients regarding bankruptcy plan clarifications and assistance requests.
- Implemented quality improvement processes to enhance accuracy and efficiency.
- Managed portfolios across multiple U.S. states' bankruptcy cases.
- Prepared and maintained Attendance MIS, and Incentives MIS reports on a daily/monthly basis using Microsoft Excel.
MIS Executive
What’s on India
06.2010 - 01.2011
- Provided services to major broadcasters, including Airtel, Hathway, D2H, Reliance Big TV, and Tata Sky.
- Processed fixed-point charts (program schedules) from multiple channel companies, prepared standardized CSV files, and uploaded them for subscriber program display.
- Monitored live TV broadcasts to ensure scheduled programs aired at the correct times.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Mis Executive
ICICI Bank
03.2009 - 06.2010
- Provided MIS support services to the Auto Loan Department, generating reports for business analysis.
- Prepared and published daily and monthly reports, including Penetration MIS, ICICI Security MIS, Auto Loan Disbursal MIS, Program MIS, Dialer Dump MIS, Branch MIS, SMS Leads MIS, Zone-wise Snapshot, Contest MIS, and Dealer MIS.
- Collaborated with business users to understand requirements, and deliver customized MIS reports.
- Ensured accuracy and timeliness of reporting to support decision-making processes.
Mis Executive
ICICI Bank
05.2007 - 11.2008
- Provided MIS support services to the Business Intelligence Unit (BIU) for credit card analysis.
- Generated and published reports for Credit Cards, Cash, PLCC, EMI, Merchant EMI Dashboard, Cash Dashboard, Big Bazaar Dashboard, Kingfisher Dashboard, UK Remittance Dashboard, and Sri Lanka Dashboard.
- Collaborated with business users to understand requirements, and deliver customized MIS reports.
- Ensured accuracy, timeliness, and relevance of reporting to support strategic decision-making.
Education
B.COM - Mumbai University
Thakur Degree College
Mumbai, India 04.2001 -
Skills
Generating detailed reports in Microsoft Excel
Quality assurance
Relationship building
Freddie mac & fannie mae
Teamwork and collaboration
Training new staffs
Quality check of the deliverables
Team Lead
Timeline
Team Leader | SitusAMC
String Information Services Private Limited (SitusAmc)
04.2025 - Current
Collateral Underwriter
String Information Services Private Limited (SitusAmc) USA Process
06.2021 - Current
Sr. M.I.S Executive
Gracenote (A Nielsen Company)
09.2016 - 06.2021
Post Processor
Sutherland Mortgage Services
01.2015 - 06.2015
Collateral Underwriter
Altisource
12.2012 - 01.2015
Analyst
TATA CONSULTANCY SERVICES – CITI Bank U.S Process
01.2011 - 12.2012
MIS Executive
What’s on India
06.2010 - 01.2011
Mis Executive
ICICI Bank
03.2009 - 06.2010
Mis Executive
ICICI Bank
05.2007 - 11.2008
B.COM - Mumbai University
Thakur Degree College
04.2001 -