Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shoaib Ahmed Reshi

Shoaib Ahmed Reshi

QA Assurance Team Lead
New Delhi

Summary

Self-Motivated customer centric professional with strong experience of 12+ years in Telecom & Banking domains in Software Manual Testing. Aiming for a challenging opportunity in the IT industry with a growth oriented organization. Where the knowledge acquired could be used in information of real life projects and further the skill and experience towards achieving the final goal of extraordinary success

  • QA in Telecom and Banking domain with expertise in Regression, Functional, Exploratory, System-Integration, End-to-End, API, and GUI testing.
  • Having 12+ years of experience in Quality Control and Software Testing involving Regression Testing, User Interface Testing, Mobile Testing and Functional testing on various applications.
  • Good knowledge of Agile - Scrum and Waterfall methodologies
  • Team handling Skills and a good interpersonal, communications skills
  • Proficient in manual testing of Web based, desktop based and Device based applications.
  • Ability to understand the business requirements, functional requirements, technical requirements and design documents.
  • Experienced with Soap UI, SQL, Swagger and Postman tools.
  • Well acquainted with the Software Development Life Cycle - SDLC and STLC.
  • Involved in the development of Test Scenarios, Test Plan, Test Cases and executing the Test cases along with defect reporting and tracking.
  • Experienced with Defect Management tools. Worked on HP Quality Centre, HP ALM, Mantis and well acquainted with the defect life cycle.
  • Responsible for the daily activities of the team members assigned to various modules of the project Interact with client and get technical clarification, prepare test schedule and allocate resources
  • Prepare status reports and resource utilization reports
  • Review and report performance of Team members to the Project Manager
  • Monitor progress of project for adherence to the planned schedule Actively interact with developers on related defects and their status Ability to learn new technologies and to deliver outputs in short deadlines.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Project Management COE

Telus International
07.2022 - Current
  • Managed resource allocation effectively by prioritizing tasks based on urgency, complexity, dependencies, or availability of skilled personnel.
  • Assigning mandatory trainings as per the desired skillset.
  • Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
  • Assigning workstations, Laptops and creating VDIs to the newly joined interns.
  • Allocating different trainers as per the understanding of the skills for the new joiners.
  • Facilitated regular progress meetings with trainers to maintain transparency, address concerns, and ensure alignment on key decisions.
  • Providing feedback on the assessments and arranging interviews for different clients.
  • Assigning projects to the trained interns

Team Leader

Telus International India, Dish Networks
02.2019 - 06.2022

Project Description:

Dish Network is the second largest Dish TV provider in the US. Dish Network delivers more than 500 channels to over 157 Local Channels. The company provides satellite television, satellite internet, audio programming, and interactive television services to commercial and residential customers in the United States. Applications would be accessible to the Dish Network Customer Sales Representatives (CSR’s) over the Intranet and Internet environment. This application will provide the CSR’s the ability to create and manage subscriptions in a simple and user-friendly manner. Dish Partner tool enables its users to perform the vital tasks pertaining to managing subscriptions.

Role & Responsibilities:

❖ Responsible for testing both windows and web-based Dish Network applications.

❖ Participate in preparing test plans.

❖ Creating test scenarios and test cases for modules based on requirements.

❖ Preparing the Test data for test cases.

❖ Preparing the Test Environment to execute the test cases.

❖ Analyzing the Test Cases prepared by other team members.

❖ Creation and execution of Test Scripts in Application Lifecycle Management (ALM).

❖ Performed Regression, Functional, Exploratory, and System-Integration, end-to-end and Database and GUI testing.

❖ Performed Sanity and Smoke testing.

❖ Defect review, defect logging, retesting. Overall defect lifecycle management

❖ Involved in script Review, Requirement Traceability Matrix and Test case mapping

❖ Responsible for the final delivery from the TQA offshore team.

Associate Team Leader

Telus International India, Charter
05.2011 - 01.2018

Project Description:

UXID stands for Universal Cross Reference ID. Charter has taken over BHN and TWC, so CHTR is moving all employees, Contractors and Outsources records into a single application/Database. Through UXID we can assign Sales/Tech IDs based on different management areas. Generic IDs can be created as well. Generic IDs are used for 3rd Party contractors firms and it can be used by multiple users. We can assign different roles to different users.


Roles and Responsibilities:

❖ Assigning daily task allocation to the team

❖ Daily Task status report to Onsite Team.

❖ Participate in preparing test plans.

❖ Creating test scenarios and test cases for modules based on requirements.

❖ Preparing the test data required for test cases.

❖ Analyzing the test cases prepared by other team members.

❖ Creation and execution of test cases using HP ALM.

❖ Performed regression, functional, exploratory, integration testing.

❖ Performed sanity and smoke testing.

❖ Defect logging using HP ALM.

❖ Involved in document and test case review, requirement traceability matrix and test case mapping.

❖ Preparing the execution and defect reports.

❖ Responsible for the final delivery from the TQA offshore team.

❖ Responsible for daily calls with the Onsite team.

Senior Software Engineer

Xavient, MUFG-Union Bank
06.2007 - 04.2010

Project Description:

Union Bank Corporate Banking project aims to improve the experience of day to day functionality for Tellers. This project is aiming to migrate any & all manual jobs currently being handled by Teller in the bank. We’re aspiring to improve the customer’s turnaround time for Tellers once the customer walks up to any banker.


Role & Responsibility:

❖ Involved in preparation of Test Scenarios and Test Case Design documents

❖ Preparing the Test Data for testing.

❖ Review of application requirements and design specifications

❖ Wrote Test cases/Test Scripts based on Requirement documents ❖ Validation of Reports, Batch files and daily basis

❖ Responsible for executing test cases for GUI, Functional, System-Integration, end-to-end Regression testing.

❖ Attending daily calls with the business Analysts and onshore team to discuss daily progress and/or issue resolution.


Education

MBA -

Amity University, CCS University
Noida
01.2013 - 04.2015

BBA -

IMS
Noida
01.2007 - 04.2010

Skills

Technical Summaryundefined

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Timeline

Project Management COE

Telus International
07.2022 - Current

Team Leader

Telus International India, Dish Networks
02.2019 - 06.2022

MBA -

Amity University, CCS University
01.2013 - 04.2015

Associate Team Leader

Telus International India, Charter
05.2011 - 01.2018

Senior Software Engineer

Xavient, MUFG-Union Bank
06.2007 - 04.2010

BBA -

IMS
01.2007 - 04.2010
Shoaib Ahmed ReshiQA Assurance Team Lead