Biomimicry,Creativity,problem solving and innovation
Shoba Francis
Technical Consultant and Educator
Bengaluru
Summary
Accomplished Industry Subject Matter Expert with extensive technical expertise and analytical skills in specialized applications and operational environments. Proficient in conducting intricate functional systems analysis, design, training, and implementation guidance for complex problems, including highly specialized issues requiring in-depth subject matter knowledge. Dedicated to delivering comprehensive solutions that maximize performance and contribute to organizational success.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
SME Cybersecurity/Head of Programs
Unext Learning
5 2023 - 2 2024
- Classroom/Online training and Lab for Bootcamps/Lateral
- Designed courseware, exercises, presentations, instructor guides and handouts
- Understanding student learning levels and catering to them
- Developing plans and strategies for teaching in innovative ways
- Conducting research and developing lesson plans
- Technical mentoring for Inhouse projects
- Assessing students' work and efforts to gauge the progress and effectiveness of the training
- Worked as head of programmes for various boot camps and lateral training
- Using the emerging technologies/tools to make training effective and fun.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Maintained accurate records of student performance, using data-driven analysis to inform instructional decisions.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Assistant Professor of Computer Science and IT
Manipal Academy of Higher Education, Dubai Campus
08.2016 - 04.2023
- Classroom trainings and Lab for Undergraduates- BTech and BSc and Post Graduates-Msc/MTech Students
- Designed courseware, exercises, presentations, instructor guides and handouts
- Understanding student learning levels and catering to it
- Developing plans and strategies of teaching in innovative ways
- Researching and planning the lessons
- Guide IT projects in undergraduate and postgraduate level
- Student counselling
- Technical mentoring for Inhouse projects
- Analysing the work and efforts of the students in order to find the progress and effectiveness of the training
- Working as Project Manager to develop inhouse projects with Student teams which involves formulating frameworks for the same
- Working as Examination Coordinator of B.Tech & BSc Programs – Registration, Hall Ticket generation, Result Processing
- Working as SAP- SLCM Coordinator – B.Tech, BSc, MSc Programs - Faculty & Class Timetable Management – Cohort Building, Faculty & Course Mapping, End User Training
- Working as Academic Coordinator – Ms Dynamics Implementation in the University – Process Requirement Analysis, Implementation, End User Training
- Participated in Faculty Development Program of university
- Hosted events for the university
- Managing Industry visits of B.Tech students
- Involved in students’ admission process of the university.
- Introduced new teaching methodologies, such as flipped classrooms and project-based learning, enhancing student comprehension of complex topics.
- Enhanced student understanding of computer science concepts by incorporating real-world examples and case studies into lectures.
- Mentored undergraduate and graduate students, providing guidance on research projects and career development opportunities.
- Continuously updated course content to reflect current trends and advancements in computer science, ensuring relevance for students entering the workforce.
- Advised students on their capstone projects, ensuring successful completion and showcasing their skills to potential employers.
- Participated in university outreach events to recruit prospective students and promote awareness about the Computer Science program offerings.
- Secured external funding for research projects by submitting successful grant proposals and building relationships with industry partners.
- Promoted open communication within the classroom by cultivating a respectful and inclusive atmosphere that encouraged student participation.
- Contributed to the creation of an inclusive learning environment by addressing diverse learning needs through differentiated instruction strategies.
- Designed assessment tools that accurately measured student learning outcomes, informing future instructional decisions and curriculum adjustments.
- Organized workshops for students to build essential skills in programming languages, software tools, and emerging technologies.
- Utilized active learning techniques such as group work, peer review, and problem-solving exercises to encourage critical thinking among students.
- Served on department committees to improve curriculum design, faculty recruitment, and program accreditation processes.
- Incorporated ethics discussions into coursework to emphasize responsible computing practices among future professionals in the field.
- Initiated collaborations with local tech companies for guest lectures and internship opportunities for students, strengthening ties between academia and industry.
- Collaborated with colleagues to develop interdisciplinary courses that exposed students to the intersection of computer science with other disciplines.
- Established productive relationships with fellow faculty members by sharing resources, collaborating on joint projects, and providing peer support.
- Developed innovative course materials, resulting in increased student engagement and improved academic performance.
- Evaluated student performance through exams and assignments, providing constructive feedback to foster continuous improvement.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Invigilated and graded projects, quizzes and examinations.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Planned and implemented curriculum to teach up-to-date technology to over 500 students.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Advised students on matters regarding academic performance and careers in computer science.
- Compiled, administered and graded examinations or assigned work to others.
- Arranged and scheduled guest lecturers to enrich classroom learning.
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
Faculty
MGAIT(Manipal Global Academy IT) Bangalore
01.2016 - 08.2016
- Classroom and online trainings for Graduates aspiring into IT industry in Software engineering practices and Software Testing
- Designed courseware, exercises, instructor guides and handouts
- Understanding student learning levels and catering to it
- Developing plans and strategies of teaching in new ways
- Researching and planning the lessons to teach the group
- Organizing the course in such a way that every member of the group gets to learn in an easy way
- Student counselling
- Technical mentoring
- Analyzing the work and efforts of the students in order to find the progress and effectiveness of the training.
IT Specialist
IBM India
03.2006 - 12.2015
- Manage the system engineer’s team – allocate, monitor and report work to senior management and stakeholders
- System analysis and design for Telecom order fallout management
- Provide a lead role in mapping business requirements to IT requirements
- Provide high level design document (HLD) in mapping business functionalities to existing applications
- Study the legacy applications and prepare the roadmap for its transformation to new platform, provide recommendations and approve technical solution from application architecture team for enhancement of existing features and also for adding new features
- Proactively communicate and collaborate with client stakeholders to analyze information needs and functional requirements and deliver the artifacts as needed
- Monitor/oversee the test cases of business applications to verify that all client requirements are incorporated into the system design
- Analyze and prepare estimates for projects
- Prepare Function points workbooks for the projects
- Represent project initiations to identify project impact for the various modules
- Verify and report function points delivered by various projects to client
- Analyse, and close gaps in requirements related tools
- Mentoring of the team
- Technical induction of new joinees to the team
- Additional roles handled: Technical Trainer, Software Quality Assurance, Function Point Analyst.
Project Lead/Functional consultant
Sobha Renaissance IT Bangalore
07.2003 - 02.2006
- Planning and delivery of the Wireline Billing solution with Integration with Oracle Project (Bahrain Telecom)
- Requirements gathering onsite: Understanding requirements, elicit requirements, analyze requirements, document and review the same and seek signoff of the same
- Analysis of solution, solution finalization, preparation/review of design documents and signoff of the same
- Implementation strategy planning, co-ordination with the product partner for the deliverables from their end
- Onsite presence for the implementation, co-ordination with the onsite/offsite implementation team
- Demonstration of the solution to the client
- In the role of Quality coordinator for the Fixed Wireline Billing project, involved in defining processes for the activities relevant to the project in alignment with the organizational quality standards, monitoring the compliance of the set processes, carrying out internal audits, mentoring the team members, participating in company conducted quality audits, training the team with the pre-defined processes
- In the role of support coordinator, involved in co-ordination between onsite, offsite and product vendor
- In the role of functional consultant, involved in pre-sales support and training the sales/project teams in Telecom domain.
System Analyst
OHI Telecom Muscat
10.2002 - 05.2003
- Library Management and Student Administration for IBFS-Development and testing
- Administration systems for Oman Public Prosecution -Development and testing.
System Engineer
Tata InfoTech Limited India
05.2000 - 07.2002
- Verification of Releases/bug fixes
- Verification of Deliverables from Logica
- Verification of Releases/bug fixes from Projects
- Verification of Test cases for Completeness, Coverage of Functionality, Configuration prerequisites, Correctness
- Testing of Release from Logica, to check if the release is complete and retrievable
- Testing of Product Release from SunTec, to check if the release is complete and retrievable, to check if the product’s earlier functionality is affected, to check if the new functionality is proper, to check if recent defects in the previous version are reoccurring
- Testing of Bug Fix, to check if the contents of the release is complete and retrievable, to check if all bugs listed in the release notes have been tested and testing of bugs
- Testing of Product Release from Projects, to check if the release is complete and retrievable, to check if the product’s earlier functionality is affected, to check if the new functionality is proper, to check if recent defects in the previous version are reoccurring
- Testing of Bug fix Release from Projects, to check if the contents of the release is complete and retrievable, Verify if defects are fixed by viewing test records
- Review of test cases
- Follow up of defects, issues etc
- With SunTec
- TBMS Implementation for VSNL(Vidhesh sanchar nigam Ltd, Bombay, India)
- Analysis of Requirement specifications
- Design
- Developmental work in UNIX and C, forms and reports
- Unit testing
- Configuration of system
- Interaction with client for Acceptance Testing
- System testing
- Integration testing
- Documentation.
IT Executive
Bharti Mobiles Ltd
06.1996 - 03.2000
- Requirement study and requirement finalisation
- Acceptance test plan and Implementation
- Product testing, testing of code and also testing of any new accessory products introduced into the Billing section
- Configuration in BSCS
- Batch Processing
- Co-ordinating between different departments like the Switch, Customer care, DBA etc
- Error handling
- Support in all aspects of billing like Bill reprocessing and hot billing etc
- Design & Generation of reports/support for the user departments
- Design & Generation of Revenue Reports to Management
- Documentation of User manual, Configuration manual
- System analysis and design for MIS reports
- Business process mapping and restructuring of process flow within the company
- Customisations
- User training.
Education
Advanced Executive program in Cybersecurity -
IITB
M.Sc. (Information Systems) - undefined
Manipal Academy of Higher Education, Dubai
Graduation - undefined
Mount Carmel College, Bangalore
Intermediate - undefined
Mount Carmel College, Bangalore
Skills
Training and mentoring
Certification
Certified Function Point Practitioner
Personal Information
- Date of Birth: 03/05/1975
- Nationality: Indian
- Marital Status: Married
Publications
- Introducing DevOps Methodology for University Students Capstone Projects
- Integrating Security with DevSecOps: Techniques and Challenges-IEEE
Activities
- National Cadet Corps India
- Karate (Black belt)
- Reading
- Music
- Cooking & Gardening
- Crochet
Interests
Timeline
Assistant Professor of Computer Science and IT
Manipal Academy of Higher Education, Dubai Campus
08.2016 - 04.2023
Faculty
MGAIT(Manipal Global Academy IT) Bangalore
01.2016 - 08.2016
IT Specialist
IBM India
03.2006 - 12.2015
Project Lead/Functional consultant
Sobha Renaissance IT Bangalore
07.2003 - 02.2006
System Analyst
OHI Telecom Muscat
10.2002 - 05.2003
System Engineer
Tata InfoTech Limited India
05.2000 - 07.2002
IT Executive
Bharti Mobiles Ltd
06.1996 - 03.2000
SME Cybersecurity/Head of Programs
Unext Learning
5 2023 - 2 2024
Advanced Executive program in Cybersecurity -
IITB
M.Sc. (Information Systems) - undefined
Manipal Academy of Higher Education, Dubai
Graduation - undefined
Mount Carmel College, Bangalore
Intermediate - undefined
Mount Carmel College, Bangalore
Certified Function Point Practitioner
Cloud Application Developer 2019 Mastery Award
Certified Ethical Hacker
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