SHOBAAN
Senior Training Coordinator
Delhi
Summary
Experienced with designing and implementing training programs that enhance employee skills and organizational efficiency. Utilizes collaborative approach to foster productive learning environment and ensure training goals are met. Track record of leveraging communication and project management skills to deliver impactful training solutions.
Overview
2
2
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Senior Training Coordinator
NIIT MTS
06.2025 - Current
- Working in a client-facing role to create and prepare new courses on the LMS, ServiceNow, and Intrepid for the training purposes of learners.
- Working on multiple data sets in Excel to create a dashboard and forecast the scheduling process by preparing a cadence.
- Support as a moderator for Zoom and Teams sessions to provide training support to the instructor.
- Perform onboarding of the global participants in the kickoff sessions.
Course Manager (INSEAD Project)
NIIT MTS
11.2024 - Current
- Managed multiple learning programs (LODT, EPI, Connected Learning, FAN) on the INTREPID platform.
- Issued program completion certificates using Accredible.
- Designed and distributed program surveys via Qualtrics, and generated reports.
- Created Excel reports tracking learner activity and admissions data.
- Facilitated live kickoff Zoom sessions, and managed the onboarding of the global participants.
- Proposed enhancements based on feedback.
- Resolved conflicts through communication and support.
- Created and updated SOPs.
Training Coordinator (IQVIA Project)
NIIT MTS
10.2023 - 11.2024
- Acted as client-facing contact for learning programs.
- Coordinated ILT, VILT, self-paced programs like NMAP, R&DS, GFR, AMGEN.
- Raised POs via COUPA.
- Used LMS tools (SumTotal, Learning Edge) for registrations and completions.
- Created dashboards for task tracking.
- Operated in SFDC for analytics and support.
Education
M.com -
DU
06.2023
B.com (Hons.) - undefined
Motilal Nehru College I DU
06.2021
Skills
- SFDC is used to perform Activities as per SLA & publish Dashboards and works on the data
- Qualtrics is used to create surveys
- Accredible is used to issue certificates
- ServiceNow is used to resolve and raise tickets
- LMS(Learning Edge) is used to manage ILT’s & VILT’s programme
- Intrepid Platform is used for self-paced programmes
- E portal is used to collect data for participants
- Trello is used to prepare checklist
- Oracle PeopleSoft is used to collect stakeholders data
- COUPA is used to raise requisition & PO
- ZOOM is used for session invites and moderation
- CMC is used to purchase copyrights from Harvard Business school
- Employee onboarding
- Soft skills training
- Virtual training
- Training delivery
- Coaching and mentoring
Certification
Effective Moderation Skills
Accomplishments
- Achieved Star of the month award twice by creating new courses and facilitate training programme with accuracy and efficiency.
Timeline
Senior Training Coordinator
NIIT MTS
06.2025 - Current
Course Manager (INSEAD Project)
NIIT MTS
11.2024 - Current
Training Coordinator (IQVIA Project)
NIIT MTS
10.2023 - 11.2024
B.com (Hons.) - undefined
Motilal Nehru College I DU
M.com -
DU
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