Shobana A
Chennai
Summary
Highly skilled customer service professional and Exim operations expert with over 12 years of successful managerial experience in the manufacturing industry, Automobile industry and Banking sectors. Possess extensive knowledge and rich experience in handling all aspects of EXIM operations and Supply Chain management. Dedicated to enhancing the customer experience through reliable product education, timely assistance, constructive feedback, and effective conflict resolution. A confident communicator with a proven ability to lead teams, respond to customer inquiries, and mediate conflicts efficiently.
Overview
12
12
years of professional experience
Work History
Export Documentation Executive
Ganges Internationale Pvt Ltd
Chennai
01.2023 - Current
- Coordinate container placement for export shipments.
- Manage customs handling and liaise with Customs House Agents (CHA).
- Oversee container truck movements for exports.
- Coordinate with freight forwarders to ensure timely shipment deliveries.
- Prepare and manage export documentation, including Form 13, Delivery Orders, Insurance, Customer Orders, Export CIPL, and Certificates of Origin.
- Ensure compliance with all relevant export and import regulations and standards.
- Generate and maintain various reports, including daily container status, monthly provisions, monthly expense reconciliations, and container booking reports.
- Analyze data to identify trends and areas for improvement in the export and import processes.
- Prepare bill approval notes and manage expense tracking.
- Reconcile monthly expenses related to export and import activities.
- Act as the primary point of contact for internal teams and external partners, including freight forwarders, shipping lines, and customers.
- Facilitate effective communication and coordination among all parties involved in the export and import processes.
- Responsible for sourcing materials and services, negotiating with suppliers, managing purchase orders, and ensuring timely delivery in alignment with quality and cost expectations.
- Oversee inventory levels, warehouse operations, and transportation to ensure optimal stock levels and efficient movement of goods across the supply chain network.
- Monitor supply chain performance metrics, identify process improvement opportunities, and ensure compliance with company policies and regulatory requirements.
- Reviews documentation for new customer accounts, evaluate high risk accounts and analyses new customer processes and policies.
- Open customer accounts by recording account information.
- Keep records of customer interactions and transactions.
- Resolve product or service problems by clarifying the customer's complaint, determining cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Organize workflow to meet customer timeframes.
- Communicate and coordinate with internal departments.
- Respond to program-specific and general inquiries from internal and external parties providing information, facilitating communication among parties and providing direction.
- Work with the support team to ensure service level requirements are exceeded.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and lead a team of 5 members.
Customer Service Officer
HDFC Bank
Chennai
01.2020 - 07.2022
- Reviews documentation for new customer accounts, evaluate high risk accounts and analyses new customer processes and policies.
- Open customer accounts by recording account information.
- Keep records of customer interactions and transactions.
- Resolve product or service problems by clarifying the customer's complaint, determining cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Organize workflow to meet customer timeframes.
Senior Customer Service Executive
Maansarovar Motors Private Limited.
Chennai
09.2017 - 12.2019
- Communicate and coordinate with internal departments.
- Respond to program-specific and general inquiries from internal and external parties providing information, facilitating communication among parties and providing direction.
- Work with the support team to ensure service level requirements are exceeded.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and lead a team of 5 members.
- Other duties included data cleansing, lead generation, event management and data profiling.
Team Leader - Customer Care
Lanson Toyota
Chennai
06.2013 - 08.2017
- Keep records of customer interactions and transactions.
- Resolve product or service problems by clarifying the customer's complaint, determining cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Organize workflow to meet customer timeframes.
- Communicate and coordinate with internal departments.
- Respond to program-specific and general inquiries from internal and external parties providing information, facilitating communication among parties and providing direction.
- Work with the support team to ensure service level requirements are exceeded.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and lead a team of 5 members.
Education
B.Sc - Microbiology
University of Madras
Chennai, Tamil Nadu04.2010
Skills
- Customer service
- Expert documentation knowledge
- Teamwork and cooperation
- Freight forwarding
- Supply chain
- Effective communication
- Customs regulations proficiency
- Export compliance
- Documentation software expertise
- Problem-solving capacity
- Strong organizational skills
- Incoterms awareness
- Negotiation skills
- Report generation
- Freight coordination
- Customer relationship management
- Container logistics
- Data analysis
- Export documentation
- Customs compliance
- Supply chain management
- Administrative experience
- Communication skills
- Leadership
- Microsoft Office
Highest Career Level
5+ years experience
Eligible To Work In
- British Indian Ocean Territory
- India
Personal Information
- Total Experience: 11
- Export
- Import
- Logistic Support
- Date of Birth: 07/03/90
Timeline
Export Documentation Executive
Ganges Internationale Pvt Ltd
01.2023 - Current
Customer Service Officer
HDFC Bank
01.2020 - 07.2022
Senior Customer Service Executive
Maansarovar Motors Private Limited.
09.2017 - 12.2019
Team Leader - Customer Care
Lanson Toyota
06.2013 - 08.2017
B.Sc - Microbiology
University of Madras
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