Shobana Elumalai

• Install operating systems, software applications, and hardware components; configure system settings and network parameters.
• Inventory Management: Regularly update inventory records and conduct physical audits to reconcile discrepancies.
• Record details of each asset, such as type, model, serial number, location, and owner.
• Maintaining an accurate inventory of all IT assets, including hardware, software, and peripherals.
• Ensure accurate and timely billing for cloud services, including generating and reviewing invoices.
• Implement and manage cloud cost management tools (e.g., AWS Cost Explorer, Twilio, Google Cloud Platform Billing)
• Track Server Costs: Continuously monitor and track expenses related to server usage, including hardware, software, and cloud-based servers.
• Identify Savings Opportunities: Evaluate server utilization and performance to find opportunities for cost reduction, such as scaling down unused resources or optimizing resource allocation.

• Configure JIRA instances, including project settings, workflows, issue types, fields, and permissions.
• Create, modify, and delete user accounts and manage user permissions based on roles and responsibilities.
• Manage user groups and roles to control access to projects and JIRA features effectively.
• Provide support to users for issues related to access, permissions, and functionality.
• Set up and configure projects, including project templates, issue types, workflows, and screens.
• Define and manage issue types, custom fields, and field configurations to suit project requirements.
• Design and implement workflows to automate and streamline issue tracking and project processes.
• Configure and manage permissions schemes, security levels, and project roles to control user access and ensure data security.
• Conduct regular audits of permissions and security settings to ensure compliance with organizational policies and standards.
• Integrate JIRA with other tools and systems (e.g., Confluence, Bitbucket, Slack) to enhance functionality and streamline workflows.
• Implement and manage automation rules and scripts to automate repetitive tasks and improve efficiency.
• Manage and configure JIRA add-ons and plugins to extend functionality and meet specific needs.
• Create and configure custom reports and dashboards to provide insights and track project progress.
• Diagnose and resolve issues related to JIRA functionality, performance, and user access.
• Provide technical support and guidance to users and other stakeholders regarding JIRA usage and troubleshooting.
• Maintain comprehensive documentation of JIRA configurations, workflows, and procedures for reference and training.
• Continuously assess and improve JIRA processes, configurations, and customizations to enhance system effectiveness and user satisfaction.

Confluence :

Configure Confluence instances, including spaces, permissions, and site settings.

Create, modify, and deactivate user accounts and manage user profiles.

Set up and manage user groups, roles, and permissions to control access to spaces and pages.

Provide support for user issues related to access, permissions, and functionality.

Create and configure spaces to organize content according to team or project needs.

Manage page permissions, templates, and layouts to ensure effective documentation and collaboration.

Implement strategies for organizing and structuring content to improve usability and navigation.

Configure and manage space and page permissions to ensure secure and appropriate access.

Integrate Confluence with other tools and systems (e.g., JIRA, Slack, Google Drive) to enhance functionality and streamline workflows.

Customize Confluence with add-ons, plugins, and macros to extend its capabilities and meet specific needs.

JIRA Service Management :

- Configure JSM instances, including service projects, request types, SLAs (Service Level Agreements), and customer portals.

Define and configure request types, workflows, and forms to handle various types of service requests and incidents.

Implement and manage processes for incident tracking, resolution, and escalation, ensuring efficient handling of service disruptions.

Create and manage workflows to automate and streamline service request handling and incident management.

Implement and configure automation rules to reduce manual tasks and improve efficiency, such as automatic ticket assignment or notifications.

Create, modify, and manage user accounts and roles within JSM, ensuring appropriate access levels based on job functions.

Configure and manage permissions schemes to control access to service projects, request types, and other JSM features.

Integrate JSM with other tools and systems (e.g., Confluence, JIRA Software, third-party applications) to enhance functionality and streamline workflows.

Generate and review reports on service metrics, request handling, and team performance to support decision-making and continuous improvement.

• Access Requests: Manage and process access requests from users, ensuring they are authorized and compliant with security policies.
• Assign predefined or custom roles to users, groups, or service accounts based on their responsibilities and needs.
• Periodically review user access to ensure permissions align with their current roles and responsibilities.
• Create and manage custom IAM roles with specific permissions tailored to the needs of your organization.