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Hi, I’m
Shobana M
Human Resource & Admin Professional
Mahadevapura, Bangalore
Summary
Senior Human Resource and Admin professional with 14+ years of robust experience in successful administration of diverse groups of people, Organized and goal-oriented with excellent judgment and decision-making abilities. Taking a proactive stance in tackling company challenges with a creative and innovative approach. Area of expertise includes Employee Engagements, Total Rewards, Talent Acquisition, Learning & Development, & General administration.
Overview
18
years of professional experience
5
years of post-secondary education
2
Certifications
4
Languages
Work History
Hewlett Packard Enterprise
Administrative Manager
04.2023 - Current
Job overview
- Offer comprehensive administrative support to the Finance Leadership Team.
- Enhanced executive productivity by managing calendars, scheduling meetings, external & internal appointments and coordinating travel arrangements to optimize time.
- Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
- Organized and coordinated numerous Finance events, including Vision Day, TMAD Event, Family Day, Training Day, Volunteering Day, and CFA Cultural Events.
- Actively participating as a member in various Resource Groups, encompassing initiatives for Finance Diversity, Equity, and Inclusion (DEI), as well as the Early Career Network (ECN)
- Facilitating the release of Purchase Orders, engaging suppliers effectively, and ensuring timely payments.
- Contributed to talent identification by supporting the Apprenticeship recruitment process, a government-assisted program aimed at hiring graduates from tier 2 cities and actively involved in the onboarding process.
- Collaborated with senior management on Stack Ranking Analysis, providing comprehensive reports and presentations on various internal financial processes to assess the potential for Automation & identify the efficiency of the processes.
- Enhanced team morale by creating a positive work environment and implementing proactive problem-solving strategies in daily administrative and operational tasks.
- Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Enabled timely decision-making with accurate record-keeping of meeting minutes, action items, and follow-up tasks.
- Ensured the protection of sensitive company information by strictly following confidentiality protocols during the management of documents and communications.
- Coordinated events and worked on ad hoc projects.
National Public School
HR and Admin Executive
8 2022 - 03.2023
Job overview
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission
- Conducted interviews with potential hires, negotiated salaries and benefits, and carried out reference checks.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Addressed customer inquiries and feedback.
- Handled over 50 customer calls and emails daily, addressing inquiries about new admissions.
- Managed a multi-line phone system, directed calls, conveyed messages to staff.
- Implemented a record filing system to enhance document organization and management.
- Generated comprehensive reports to monitor trends and maintain informed senior management.
K Networks Innovative Solutions Pvt Ltd
Senior HR Generalist & Admin Executive
09.2011 - 07.2022
Job overview
- Developed and implemented HR policies and programs, workforce planning, hiring, training, Total Rewards, and employee engagement strategies to cultivate an employee-centric human resources office culture.
- Served as a liaison between management and employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks
- Implemented induction training for new hires. employees and ensured ROI.
- Developed a training plan, established formats, and generated reports for the employees.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Fostered cross-functional relationships & training to robust the employee relation & improve overall efficiency.
- Structured compensation and benefits according to market conditions and budget demands.
- Conducted administrative tasks, including responding to general inquiries from employees, resolving employee relations concerns, and organizing meetings.
- Implemented performance reviews and motivational strategies
- Motivated employees through special events and incentive programs
- Led decision-making and implementation of HR policies, procedures, programs and functions
- Guided leaders and employees on company policies, programs, benefits and salary administration
- Handled employee inquiries regarding insurance, vacation, sick leave, and employee assistance.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
- Supported HR functions with emphasis on record keeping, maintained confidentiality of sensitive personal information and general HR tasks
- Captured key feedback from employees during exit interviews.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Medopharm Pharmaceutical Limited
Executive Assistant to Chief Executive Officer
09.2010 - 07.2011
Job overview
- Screened calls and emails and responded accordingly to support executive correspondence
- Updated spreadsheets and created presentations to support executives
- Processed travel expenses and reimbursements for executive team and senior management group
- Organized and coordinated conferences and monthly meetings
- Facilitated training and onboarding for incoming office staff
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Created expense reports, budgets and filing systems for management team
- Kept staff passports, visa information and other paperwork current and organized for easy access and use
- Booked airfare, hotel and ground transportation to coordinate office travel.
Meridien Al Aqah Beach Resort
Guest Relation Executive
03.2007 - 10.2007
Job overview
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
The Residency Hotel
Executive Assistant to the General Manager
08.2006 - 02.2007
Job overview
- Screened phone calls, emails, mail and visitors to route and resolve information requests
- Screened calls and emails and responded accordingly to support executive correspondence
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel
- Managed office by ordering office supplies and maintaining office equipment
- Maintained corporate records, personal financial statements and employee personnel files
- Processed travel expenses and reimbursements for executive team and senior management group
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for senior level management, arranging for airfare as well as hotel and rental car reservations.
Education
MADURAI KAMARAJ UNIVERSITY
M.B.A from Human Resources Management
06.2009 - 05.2011
MADURAI KAMARAJ UNIVERSITY COLLEGE
Bachelor from Hotel Management & Catering Science
06.2003 - 05.2006
Skills
People Management & Employee Relation
Software
Freshworks - ATS software
Certification
Yellow Belt
Timeline
Administrative Manager
Hewlett Packard Enterprise
04.2023 - Current
Senior HR Generalist & Admin Executive
K Networks Innovative Solutions Pvt Ltd
09.2011 - 07.2022
Executive Assistant to Chief Executive Officer
Medopharm Pharmaceutical Limited
09.2010 - 07.2011
MADURAI KAMARAJ UNIVERSITY
M.B.A from Human Resources Management
06.2009 - 05.2011
Guest Relation Executive
Meridien Al Aqah Beach Resort
03.2007 - 10.2007
Executive Assistant to the General Manager
The Residency Hotel
08.2006 - 02.2007
MADURAI KAMARAJ UNIVERSITY COLLEGE
Bachelor from Hotel Management & Catering Science
06.2003 - 05.2006
HR and Admin Executive
National Public School
8 2022 - 03.2023
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