Shobana Rajesh
Chennai
Summary
LICENCIATE - Insurance institute of India persuing Associate Sound knowledge on Software Development Life Cycle (SDLC), Having a very good knowledge in Life Insurance Domain Having a very good experience in Business Analysis, Test Management in Asia Pacific Insurance Market, Claims Management, Automation, Functional testing, Reporting& Continuous Integration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Analyst
Royal Sundaram General Insurance Payroll company(canvendor software solutions Pvt Ltd)
01.2024 - Current
- Business Analyst in a Scrum/Agile methodologies project for General Insurance-Enterprise and Analytics team
- Expertise in map and analyze end to end process with Retail Insurance operations
- Expertise in Lucid Chart process diagram
- Identify bottinecks and inefficiencies through process mapping expertise
- Implemented process improved automated solutions to enhance operational efficiency
- Document Analysis: used to review existing systems, contracts, business procedures and policies, standards, and regulations
- Requirement reviews: Involved in Requirement Gathering from Clients related to the new products/plans and prepare RAD
- GAP analysis: identifies the difference between current state and future state capabilities of system and prepare RAD (Requirement Analysis Document)
- Preparation of UAT Test Scenarios and Test ases and performing basic Health Test Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and testers during development
- Work closely with the development and product teams and clearly communicates with all stakeholders in the management and progress of projects
- Handling CRs (Change request)- Understand the requirements Prepare RAD Review with internal functional team get approval Projects Handled - Commercial Projects
- Automation and Enhancement of Commercial Policy Issuance Process
- Automation of Commercial Endorsement Process
- Automation and integration with Risk Inspection Tool with Policy Issuance process
- KYC Process for Individual and Commercial
- Key Result Area
Business Analyst
KG Information Systems (KGISL)
01.2022 - 01.2023
- Project Worked in KG Information System Ltd July 2022 to July 2023
- Client Name:1
- Leading Health Insurance Company in Sri Lanka 2
- SICOM - State Insurance Company of Mauritius Ltd
- Role: Business Analyst Insurance SME
- Project Description: Product Implementation of New Insurer Applications Development: KGISL ISF (Insurance Software Framework) & Customer Portal Testing Type: UAT, Automation and API
- Test Management Tool: JIRA
- Functional Consultant Life Insurance Projects New Business Process: Worked with New Business Technical Development Team/Testing Team and was Single point of contact for any support related to New Business RAD-Test Cases
- Product Implementation for New Clients nsurer (Policy Issuance/UW/Reinsurance/Policy Servicing/Claims)
- Document Analysis: used to review existing systems, contracts, business procedures and policies, standards, and regulations
- Requirement reviews: Involved in Requirement Gathering from Clients related to the new products/plans and prepare RAD
- GAP analysis: identifies the difference between current state and future state capabilities of system and prepare RAD (Requirement Analysis Document)
- MIS/Reports/Letter Development: Handled New Business Report/Letters/MIS related Data Gathering/ Development- Coordinated with Technical team/UAT Testing
- Review and Product Specifications and set up in the KGISL -ISF Application
- Preparation of UAT Test Scenarios and Test cases and performing basic Health Test
- Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and testers during development
- Work closely with the development and product teams and clearly communicates with all stakeholders in the management and progress of projects
- Handling CRs (Change request)- Understand the requirements Prepare RAD Review with client and get approval
- Key Result Area
Senior Manager Customer Engagement
Max Life Insurance
01.2005 - 01.2022
- Senior Manager (Patch Leader Agency Partner Channel) Customer Engagement Team Max Life Insurance Co.Ltd Chennai: Jan 2005 to Jun 2022
- Multiple Distribution teams under one roof Facility, Finance, Sales process, Customer Services and Training, NB TPP process-UW,NB QC, Service to Delight process, Mrec, Mpower and Mpro training process
- Policy servicing issues and resolving them within the stipulated TAT
- Collaboration with cross functional teams to improve adoption, promotion of existing platforms and communication of all stakeholders
- Develop team goals, organizing workloads, setting short-term & medium-term priorities, hands-on training of staff and ensuring timely and accurate completion of work
- Zonal SPOC/First level escalation Manager for Agency Contracting/Licensing MRec Project
- Zonal SPOC for new business Protection and Non-Protection at General Office Level
- Involved in Requirement Analysis: used to review existing systems, contracts, business procedures and policies, standards, and regulations
- Requirement reviews: Involved in Requirement Gathering from Sales User/Agents related to the new systems/plans and prepare RAD
- GAP analysis: Identifies the difference between current state and future state capabilities of system and prepare RAD (Requirement Analysis Document)
- Development- Coordinated with Technical team/UAT Testing
- Preparation of UAT Test Scenarios and Test cases and performing basic Health Test
- Work closely with the development and product teams and clearly communicates with all stakeholders in the management and progress of projects
- Training to the Business Team and Agents and Review
- Project from April 2015 to June 2022
- MRec Recruitment Portal for Agency Development Managers
- MPro Policy Issuance Application for Agency Development Managers/Agents for New Business
- M Power Agent Portal for Policy Issuance/Business Credits/Comissions//Policy Servicing
- Underwritten Medical/Non-Medical cases up to 1Cr Sum Assured
- Involved in the New Business Data Entry process/Match Fail Process and Moved to Issuance stage
- During Covid period
- Since most of the Head Office Data Entry team members where unable to manage work from Home
- Key Result Area
- In House projects Handled
- Addition Roles and Responsibilities
- Policy Issuance Zonal Spoc
Education
MBA/PGDM - Information Technology
St Mary's School of Management Studies
ChennaiΒ.Β.Α/ B.M.S - Management
Madras University
Skills
- Business Analysis
- Waterfall methodology
- Agile Methodology
- JIRA Tool
- Sql basic
- Business Requirement Analysis
- Brd
- UAT
- Process Improvement
- Test Management
Certification
Licentiate In Life Insurance
Timeline
Business Analyst
Royal Sundaram General Insurance Payroll company(canvendor software solutions Pvt Ltd)
01.2024 - Current
Business Analyst
KG Information Systems (KGISL)
01.2022 - 01.2023
Senior Manager Customer Engagement
Max Life Insurance
01.2005 - 01.2022
Licentiate In Life Insurance
MBA/PGDM - Information Technology
St Mary's School of Management Studies
Β.Β.Α/ B.M.S - Management
Madras University
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