MS Excel
Shobha Bhanja
Project Manager- Transformation & Change Management
Bengaluru,KA
Summary
In constant pursuit of new challenges, I am currently working as a Transformation & Change Management Operation Specialist. Aiming to drive organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Project Manager, Change & Transformation
Morgan Stanley Advantage Services Pvt Ltd
Bengaluru , KA
Dec.2021 - Current
- Directed change management initiatives to facilitate the implementation of vital initiatives, steering technology, process, and cultural changes
- Created methods to integrate functions, optimize processes and prepare staff through proactive training..
- Partnered with business teams to understand needs and mitigate potential problems.
- Developed processes and systems that catered to business needs throughout transitions, ensuring seamless operation before, during, and after changes.
- Identified impacted parties, business partners and resources required for planned changes.
- Assessed existing processes and devised solutions to address intricate issues and operational gaps.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and delivered professional presentations showcasing key findings, along with recommending optimization strategies.
- Analyzed varied organizational systems to pinpoint issues related to workflow, communication, and resource utilization.s.
Principal Consultant
Sionic Advisors India Pvt Ltd
Bengaluru , KA
Oct.2020 - Dec.2021
- Accountable for producing project status reports, budget summaries, milestones tracking, and comprehensive risk and issue reports, along with managing project artifacts.
- Oversaw program-level governance and compliance by collaborating closely with Project Managers.
- Managed follow-up and escalation for outstanding tasks, providing assistance in defect resolution within the project.
- Executed daily distribution of runbooks to stakeholders, promptly escalating incomplete tasks to both stakeholders and GAGE project Market Ops management.
- Generated a Business Requirements Document (BRD) by gathering essential attributes for the Trading system in the GAGE project.
Senior Program Management Associate
Publicis Sapient
Bengaluru , KA
Oct.2018 - Oct.2020
- Implementation, change management and benefits realization.
- Manage resource and budgeting processes on business side.
- Engaged in effective customer relations, steering projects through influential communication and overseeing governance.
- Developed tailored solutions for customers, addressing specific needs while ensuring quality and aligning with budget constraints.
- Analyzed customer service metrics and performance indicators to pinpoint improvement opportunities.
- Spearheaded risk and issue visibility strategies, resolving conflicts and escalating when necessary to prevent roadblocks.
Project Analyst
Deloitte Consulting US India Pvt Ltd
Bengaluru , KA
Oct.2016 - Apr.2018
- Managed project performance in Time, Cost, and Quality, providing regular updates to both management and the team, and championed streamlined projects with shorter turnaround times, consistent development quality, and optimized cost analyses for enhanced profitability.
- Led integration of Customer Relationship Management (CRM) systems.
- Addressed risk issues in project proposals, mitigating potential liability claims.
- Evaluated clients' ongoing projects, advising project managers on potential issues and recommending solutions and precautions.
- Oversaw full project lifecycle, managing pricing, project setup, financial tracking, invoicing, AR, AP, financial reporting, analysis, and closed projects with revenue Write Up/Down.
Assistant Manager
Axis Bank Limited
Bengaluru , KA
Jun.2014 - Sep.2016
- Supervised cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw client portfolios, providing advice on optimal solutions and investment opportunities while maintaining continuous supervision.
- Boosted business revenue by attracting potential clients and securing new business for the bank.
- Provided hands-on assistance to customers, assessing their needs, and staying abreast of current consumer preferences.
Business Operations Manager
Ispat Pvt Ltd
Rourkela , OD
Jan.2012 - Apr.2013
- Implemented productivity strategies on the factory floor as part of budgeting and forecasting in financial planning, while also handling ad-hoc reporting, posting ledger details, and conducting thorough analysis of reports.
- Offered historical and real-time performance reports to respective business units with concise high-level data, complemented by detailed and in-depth analysis on results.
- Ensure smooth running of cost-efficient manufacturing processes and timely delivery of product to warehouse.
Specialist
Altisource Business Solutions Pvt Ltd
Bengaluru
2010.07 - 2012.12
- Worked on PMOS application and referred intakes that basic process to accept order from Attorney.
- Functioned on Title Review Process for mortgage property, reviewed documents, liens and taken judgment against borrower.
- Prepared modification, reinstatement, paid off and forbearance loan workflows.
- Reviewed titles and made package/ summons to be used by Attorney to serve defendants/ lien holders.
Education
Post Graduate Degree in Banking & Services - Banking And Financial Support Services
Manipal Banking Academy
Bengaluru, India May.2013 - May.2014
Master of Science - Finance
ICFAI School of Financial Studies
Bengaluru, India May.2008 - Apr.2010
Bachelor of Commerce - Accounting And Business Management
DD Autonomous College
Odisha, India Aug.2005 - Apr.2008
Skills
Problem-Solving
undefinedAccomplishments
- Achieved efficient and quicker output file by introducing Power BI for Dashboard Reporting tasks.
- Documented and resolved incorrect capturing of hours to respective bucket which led to cost reduction in enhancement initiative.
Software
MS Power Point
Power BI
Signavio
MS Office
JIRA
Certification
Certified Scrum Master: International Scrum Institute 27359630792867- August 2018
Interests
Travelling
Home Gardening
Interior Designing
Timeline
Agile Introductory Training - Oct 2022 - Dec 2022
2022-10
Certified PG Diploma in Digital Business Emeritus Institute of Management - May 2021 - Feb 2022
2022-02
Project Manager, Change & Transformation
Morgan Stanley Advantage Services Pvt Ltd
Dec.2021 - Current
Principal Consultant
Sionic Advisors India Pvt Ltd
Oct.2020 - Dec.2021
Business Strategy Analysis & Equity Valuation: Cygnus Business Consulting & Research Pvt Ltd- CYG/08-09/ISFS/HYD/28- Nov 2018
2018-11
Senior Program Management Associate
Publicis Sapient
Oct.2018 - Oct.2020
Certified Scrum Master: International Scrum Institute 27359630792867- August 2018
2018-08
Project Analyst
Deloitte Consulting US India Pvt Ltd
Oct.2016 - Apr.2018
Assistant Manager
Axis Bank Limited
Jun.2014 - Sep.2016
Post Graduate Degree in Banking & Services - Banking And Financial Support Services
Manipal Banking Academy
May.2013 - May.2014
Business Operations Manager
Ispat Pvt Ltd
Jan.2012 - Apr.2013
Specialist
Altisource Business Solutions Pvt Ltd
2010.07 - 2012.12
Master of Science - Finance
ICFAI School of Financial Studies
May.2008 - Apr.2010
Bachelor of Commerce - Accounting And Business Management
DD Autonomous College
Aug.2005 - Apr.2008
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