Shobha Kuttappan

Participated in the full lifecycle of projects - Requirement analysis, design, development, integration of various Payment Solutions.

Worked for various Bank/Gateway applications across continents : Bendigo Bank Ltd (Australia), ETSL (New Zealand), Sektor (New Zealand), Paymark (New Zealand), Redeban Bank (Colombia)

Worked on multiple payments devices running on various Embedded platforms.

Closely collaborated with the QA team and QA Managers ensuring optimum test plans and test cases coverage

Helped other teams / library teams triage issues in various areas - application or library.

Mentored many new joiners, who in turn contribute to the team.

Worked on core application templates to be used for various projects.

Well versed with the ISO8583 Standards used in Payment Technology

Well versed in Contact and Contactless technology based on EMV CT and EMV CTLS standards as governed by Visa, MasterCard, Amex etc.

Worked in IT Service Management as Problem and Change Manager

Worked for IBM SAP Fulfillment, World wide End-to-End testing and Storage Product division.

Daily activities involved recording, classifying, tracking problems through investigation and diagnosis until root cause of issue is found out

Worked towards the successful implementation of change or component replacement

Provided metrics to management as required

Ensured documentation is up to date

Crisis/ Situation Management

Join customer steering group, host meetings

Operate on ITIL Compliant Processes