Desired Job Title
Cloud EngineerSoftware EngineerWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Bengaluru, INHyderabad, TGKochi, KL
Open to relocation: Yes
Shobha Rani Baben
Software Engineer
Thrissur,KL
Work Preference
Summary
Performance-oriented Software Support Engineer with 6 years of experience in incident management and application support, seeking to leverage expertise in monitoring, troubleshooting, and root cause analysis to contribute to high availability and system reliability in a dynamic
organization. Skilled in log analysis, SQL and tools like Cloudera Manager and Splunk, with a strong focus on delivering efficient solutions aligned with ITIL best practices.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Software Support Engineer
Movate Technologies Pvt Ltd
Bengaluru, India, Banglore
02.2020 - 03.2025
- Delivered L1/L2 production support for Java (OOPS)-based applications in a 24/7.
- Linux/Windows environment, ensuring 99%+ application uptime and minimal service disruption.
- Monitored application performance and system health using Splunk and AWS monitoring tools,
reducing incident impact by 20% through proactive detection. - Analyzed application and system logs, performing root cause analysis to achieve a 30% reduction in
recurring incidents. - Managed incidents and service requests using Jira in alignment with ITIL framework, maintaining
95–98% SLA compliance. - Collaborated with development, QA, and DevOps teams to resolve defects and support CI/CD
pipelines (Jenkins), improving release efficiency and reducing defects by 25%. - Performed SQL (MySQL) queries and database analysis to troubleshoot data-related issues and
optimize query performance. - Managed application deployments and version control using Git, ensuring smooth releases and zero
critical post-release failures. - Supported cloud-based environments (AWS) and ensured seamless integration with on-prem and
distributed systems. - Created and maintained technical documentation, SOPs, and Confluence knowledge base articles,
improving team productivity and reducing onboarding time by 20%. - Participated in on-call support and handled P1/P2 incidents, ensuring rapid resolution and
minimizing business impact. - Contributed to software deployment activities, environment validations, and system upgrades across
enterprise Linux platforms.
Education
Master of Technology - Computer Science And Information Systems
FISAT
05.2014 - 09.2016
Bachelor of Technology - Computer Science
SCET, Kerala
05.2010 - 09.2014
Skills
Cloud Platform : AWS
System Administration : Linux, Windows, Enterprise Linux
Databases : MySQL
Documentation & Delivery Management : SOP's, Implementation Plans, MOPs
ITIL Framework
Version Control : GIT, BitBucket, GitLab
CI/CD : Jenkins, AWS Code Pipeline
Monitoring & Observability : Prometheus, Grafana, AWS Cloud watch
AI & Intelligent Automation : AI-driven monitoring, Agentic AI (For Predictive maintenance, anomaly detection, automation)
Languages : Java ( Oops )
Tools : Jira, Confluence
Timeline
Software Support Engineer
Movate Technologies Pvt Ltd
02.2020 - 03.2025
Master of Technology - Computer Science And Information Systems
FISAT
05.2014 - 09.2016
Bachelor of Technology - Computer Science
SCET, Kerala
05.2010 - 09.2014