Shobha Sharma
Avp Operations
Jaipur ,Rajasthan
Summary
Results-driven Operations Manager with a proven track record in optimizing business processes and driving operational efficiency. Expertise in leveraging leadership and strategic skills to enhance productivity, streamline operations, and exceed organizational goals. A strong commitment to fostering a culture of continuous improvement empowers teams to achieve exceptional results. Passionate about implementing innovative solutions that align with company objectives and drive sustainable growth.
Overview
18
18
years of professional experience
Work History
AVP of Operations
Barclays
03.2025 - 06.2025
- Didn't quit the job company did a massive layoff
- Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
- Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
- Escalates breaches of policies / procedure appropriately.
- Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
- Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
- Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
- Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
- Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
- Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
- Negotiate with and influence stakeholders at a senior level both internally and externally.
- Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
- Mandated as a spokesperson for the function and business division.
- Directed risk management efforts by identifying potential issues, assessing their impact, and implementing effective mitigation strategies.
- Handled team size of 275
Operations Manager & Transition Lead
B2R
Kausani
02.2024 - 03.2025
- Conducted performance reviews and developed action plans to improve team performance
- Supervised operations and ensured compliance with company policies
- Led hiring and onboarding efforts, up skilling employees to meet business demands
- Enhanced customer satisfaction and improved operational efficiency
- Analyzed key performance metrics and implemented process improvements to boost profitability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled a team of 245 members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Manager Operations
Ocrolus East Private Limited
Gurugram
08.2022 - 07.2023
- Got Laid off
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Led mortgage operations team, ensuring compliance with client SLAs
- Reduced attrition by implementing professional development programs and fostering a positive workplace culture
- Managed client communications, providing performance reports and addressing escalations
- Enhanced quality control processes, ensuring error-free data extraction.
- Managed team size 180
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Lead
Situs AMC
Jaipur
11.2021 - 07.2022
- Managed a team of 42 underwriters, providing guidance on complex underwriting scenarios
- Led training sessions and maintained compliance with industry guidelines
- Improved underwriting efficiency by refining policies and procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Senior Analyst, US Mortgage / Underwriter
First Source Solutions Pvt Ltd
Bangalore
01.2021 - 11.2021
- Reviewed and analyzed mortgage loan applications, ensuring compliance with underwriting guidelines
- Communicated effectively with stakeholders to resolve underwriting issues
- Provided training to junior underwriters, enhancing team performance.
Assistant Manager, Underwriting
AKM Realty
Jaipur
01.2018 - 01.2021
- Managed end-to-end mortgage processes, from origination to closing
- Implemented quality control measures to ensure accurate mortgage documentation
- Conducted training sessions for team members to enhance knowledge and skills.
Loan Specialist
Genpact
Jaipur
07.2015 - 01.2018
- Indexed loan documents according to SOPs and ensured timely processing
- Assisted loan officers and underwriters in the processing of mortgage loan applications
- Coordinated loan closings with settlement agents and attorneys.
Process Expertise for International Voice Process
Genpact India Pvt Ltd
Jaipur
01.2013 - 06.2015
- Handled high-volume inbound calls, efficiently addressing customer inquiries and resolving issues
- Managed time effectively to ensure timely responses and maintained product knowledge.
Accountant
Modern Machinery
Jaipur
01.2007 - 01.2010
- Maintained financial records, processed payroll, and managed accounts payable and receivable.
Education
Executive Certificate Programme in Advanced Strategic Management & Innovation - Management
XLRI Jamshedpur
Jamshedpur08.2023
Leadership Skills - Organizational Leadership
IIM Ahmedabad
Ahmedabad01.2023
Bachelor of Commerce (BCom) - Business Management
Chhatrapati Shahu Ji Maharaj University
India06-2006
Skills
Operational performance enhancement
Timeline
AVP of Operations
Barclays
03.2025 - 06.2025
Operations Manager & Transition Lead
B2R
02.2024 - 03.2025
Manager Operations
Ocrolus East Private Limited
08.2022 - 07.2023
Team Lead
Situs AMC
11.2021 - 07.2022
Senior Analyst, US Mortgage / Underwriter
First Source Solutions Pvt Ltd
01.2021 - 11.2021
Assistant Manager, Underwriting
AKM Realty
01.2018 - 01.2021
Loan Specialist
Genpact
07.2015 - 01.2018
Process Expertise for International Voice Process
Genpact India Pvt Ltd
01.2013 - 06.2015
Accountant
Modern Machinery
01.2007 - 01.2010
Executive Certificate Programme in Advanced Strategic Management & Innovation - Management
XLRI Jamshedpur
Leadership Skills - Organizational Leadership
IIM Ahmedabad
Bachelor of Commerce (BCom) - Business Management
Chhatrapati Shahu Ji Maharaj University
Corecompetenciesskills
- Team Leadership & People Management
- Operational Efficiency & Process Improvement
- Client & Stakeholder Management
- Conflict Resolution & Emotional Intelligence
- Data-Driven Decision Making & Reporting
- Risk Management & Quality Assurance
- Project & Transition Management
- Budget & Resource Management