Shobhana K
Hyderabad
Summary
Forward-thinking Operations Specialist bringing 5+ years of expertise in Customer support & Client relationship for Healthcare IT & HR Consultancy sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Zoho , Kapture other CRM tool and Darwinbox.
Overview
8
8
years of professional experience
7
7
Certificate
Work History
Supervisor-DST
MFine
2018.11 - Current
- Serve as lead point of contact for all client account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Clearly communicate progress of monthly/Quarterly initiatives to internal and external stakeholders
- Increased new business with existing clients and identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts reports are shared.)
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Collaborate with corporate team to ensure hassle free operations to corporate clients such as Rolls Royce, S&P Global, Ivy, John Crane & Persistent so on ..
- Handled & performed with team size 20 folks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained compliance with company policies, objectives, and communication goals
- Evaluated employee performance and coached and trained to improve weak areas
- Generated reports detailing findings and recommendations
Assistant Manager-Admission
NPR Info Tech
2015.12 - 2018.05
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to students, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied Students base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
- Strengthened merchandising and promotional strategies to drive student engagement and boost sales
- Maintained positive student relations by addressing problems head-on and implementing successful corrective actions
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Set aggressive targets for employees to drive company success and strengthen motivation
- Identified and communicated students needs to supply chain capacity and quality teams
HR Recruiter
Vivus e-solution Pvt Ltd
2013.10 - 2015.09
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Built relationships with external recruitment agencies to source short- and long-term staff for roles across organization
- Organized employee appraisal reviews to discuss performance with managers.
- Communicated with vendors and administrators to address queries and concerns and support internal and external requests.
- Directed hiring and onboarding programs for new employees
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated work activities for HR managers, specialists and recruiting agents
- Directed job fairs to bring in local talent for long term and seasonal positions. Host hiring event at Chennai - 4 Alumni college of engineering (Bulk hiring) Hired
Education
Executive Post-Graduate - HRM
Loyola Institute of Business Administration
Chennai, TN2022
BBA -
Sathyabama University
Chennai2013
Pre - University Commerce
KR Puram Govt College
Bangalore2009
SSLC -
Good Hope High School
Bangalore2007
Skills
- Problem solving
- Communication skill
- Team Building
- Reward Achievements
- Solid experience with CRM software - Zoho CRM, and Kapture
- Talent management
- Account management
- Strategic thinking
- Training and development
- Hiring and firing
- Operational planning
- KPI management
- Outstanding customer service
- Client account management
- Customer relationship building
- Vendor Management
- Escalation management
- Business Analysis
Languages
English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Kannada
Upper intermediate (B2)
Hindi
Intermediate (B1)
Telugu
Beginner (A1)
Timeline
Supervisor-DST
MFine
2018.11 - Current
Assistant Manager-Admission
NPR Info Tech
2015.12 - 2018.05
HR Recruiter
Vivus e-solution Pvt Ltd
2013.10 - 2015.09
Executive Post-Graduate - HRM
Loyola Institute of Business Administration
BBA -
Sathyabama University
Pre - University Commerce
KR Puram Govt College
SSLC -
Good Hope High School
- Sales Consulting Sales Pitch & Contracts
- Certificate of Six Sigma Green Belt (CSSGB)
- Certificate of MIS (Immediate)
- Certificate of Soft Skill in Sales Professionals
- Certificate of EI
- Certificate of BC from upGrad
- Certificate of HR Analytics from Learnbay collaboration with IBM & Microsoft (Pursuing)
Certification
- Sales Consulting Sales Pitch & Contracts
- Certificate of Six Sigma Green Belt (CSSGB)
- Certificate of MIS (Immediate)
- Certificate of Soft Skill in Sales Professionals
- Certificate of EI
- Certificate of BC from upGrad
- Certificate of HR Analytics from Learnbay collaboration with IBM & Microsoft (Pursuing)
Accomplishments
- Key Account Management for partners, special focus on KRA and Business operational excellence.
-Special Project – Lead Covid Vaccination Program which covered 120K Corporate employees and generated Rs.
15 Cr (15% of projected annual revenue and onboarded 80+ Hospital Partners across 100+ Cities). - Omnicare – Digitalized online and in-clinic practice at 30+ hospital centers across 3 cities resulting in 15x monthly consults increase in the initial span of 6 months.
1. Led business expansion and managed the P&L for MFine partnered hospital brands across Bengaluru, Hyderabad, Mumbai, and Bhubaneswar.
2. Quality Assessment - Defined and set-up metrics and benchmarks for maintaining quality of 25k+ monthly consults being done on the platform.
Technical skills
- Advance Excel
- Microsoft office
- Power BI
- Tableau
Calligraphy music & budget friendly interior maker over
Over the course of my education, I was a standout student for my ability to write with different nibs and pencils.
Homemaker who are looking for ways to makeover their interior space without spending a lot of money can explore budget-friendly options such as painting, trading out light fixtures, and adding new accessories. These options are relatively inexpensive and can make a big difference in the overall look and feel of a space.
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