Hi, I’m
Shobhit Gupta
Delhi,Delhi
Summary
Dynamic and results-driven Key Account Manager & Logistics Specialist with 6+ years of experience in supply chain management, client relationship management, logistics coordination, and e-commerce operations. Skilled in managing key accounts, optimizing logistics operations, resolving client issues, and driving business growth. Adept at handling vendor partnerships, process improvements, and customer retention strategies. Strong background in B2B and B2C logistics, customer retention, and service optimization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
Work History
Emiza Supply Chain Pvt Ltd
Assistant Manager
09.2018 - Current
Job overview
- Managing and nurturing relationships with key e-commerce clients.
- Optimizing delivery efficiency using strategic planning and operational improvements and acting as a single point of contact for escalations and issue resolution.
- Handling end-to-end logistics operations including shipments, returns, and RVP shipments.
- Working with e-commerce clients, logistics partners, and internal teams to ensure smooth operations
- Streamlining order processing and shipment tracking for enhanced customer experience.
- Dealing with vendors and partners for smooth implementation of all domestic process
- Planning out various components and increasing delivery efficiency using multiple strategies
- Provide ongoing support to e commerce Clients
- Managing B2B shipments and appointment deliveries for marketplaces
- Implementing data-driven decision-making to improve logistics efficiency.
- Negotiating contracts, service agreements, and pricing strategies.
- Monitoring Key Performance Indicators (KPIs) to ensure high service levels
- Assist logistics coordinator, warehouse specialists, and other team members
- Managing integration of logistics platforms like Shopify, Clickpost, Woo Commerce, Uniware and Easyecom
- Planning at customer level how to increase SOW on monthly basis and takes care of retention & revival of churned accounts
- Serving as business consultant by providing invaluable insights about overall shipping
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Ecom Express
Senior Associate
12.2017 - 09.2018
Job overview
- Handled customer queries, complaints, and escalations for e-commerce clients.
- Provided detailed shipment tracking and logistics support to customers Pan India
- Managed daily operations of orders and delivery schedules.
- Maintained records and reports for logistics performance analysis.
- Provide ongoing support to customers
- Analyzed customer data to identify trends and anticipate customer needs.
- Trained and supported new team members, maintaining culture of collaboration.
- Got certificate of excellence thrice within short span of time also make a record of highest calls in the history of Ecom Express.
AEGIS LTD
BPO EXECUTIVE
07.2017 - 12.2017
Job overview
- Member of Call Center Operation team at AEGIS LTD.
- Provided customer service for Punjab National Bank for banking customers.
- Provide detailed information on services and products to end customers.
- Managed account inquiries, service requests, and issue resolutions.
- Maintained updated records of all customer interactions
- Get promoted as Senior Executive Operation within short span of time because of my ethics.
Education
NMIMSMumbai
MBA from Marketing Management
08.2019
Monad UniversityUttar Pradesh
B.SC
06.2016
UP BoardUttar Pradesh
Intermediate
04.2013
UP BoardUttar Pradesh
High School
04.2011
Skills
- Key Account Management
- E-commerce Operations
- Client Relationship Management
- Strong negotiation & communication skills
- Data-driven approach for process improvements, Cost Optimization and decision-making
- Customer Retention Strategies
- B2B and B2B Logistics
- Strategic problem-solving to improve logistics and reduce costs
- Logistics and Operations Management
- Adaptability and teamwork in dynamic work environments
- Project Management
- Tools & Platforms: MS Office, Zoho, Jira, Google Sheets
- Data Handling & Reporting: KPI analysis, Excel dashboards
- Cross-Functional Teamwork with Relationship Building
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Personal Information
- Father's Name: Akhilesh Kumar Gupta
- Mother's Name: Suneeta Gupta
- Date of Birth: 02/01/95
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
Emiza Supply Chain Pvt Ltd
09.2018 - Current
Senior Associate
Ecom Express
12.2017 - 09.2018
BPO EXECUTIVE
AEGIS LTD
07.2017 - 12.2017
NMIMS
MBA from Marketing Management
Monad University
B.SC
UP Board
Intermediate
UP Board
High School
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