Shobhit Gupta
Solan
Summary
GTM and growth-focused MBA candidate with hands-on experience across operations and customer experience in execution-heavy businesses. Brings a strong interest in understanding why products, brands, and campaigns succeed or fail, and in translating customer insight and backend constraints into practical go-to-market, adoption, and growth decisions. Known for structured thinking, an on-ground execution lens, and the ability to connect strategy with real customer and business outcomes.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Sales and Marketing Intern
Outlook Group
Mumbai
04.2024 - 05.2024
• Supported early-stage customer acquisition and partnership outreach initiatives for magazine products
• Achieved Rs.10,000 revenue via D2C pilot, targeting individual consumers & local magazine retailers using tailored outreach strategies
• Built and prioritised a pipeline of ~450 potential institutional partners using structured secondary research and relevance-based screening
• Developed practical understanding of sales funnels, persuasion levers, and revenue-linked marketing decisions
Operations Coordinator
Silvers India (Healthcare Supply Firm)
Solan
12.2023 - 05.2024
- Supported distribution operations for healthcare products supplied to multiple government hospital clients.
- Identified coordination bottlenecks across procurement, warehousing, and delivery workflows
- Contributed to operational improvements that reduced order processing delays by approximately 25–30%.
- Improved fulfillment reliability through on-ground coordination and follow-ups, strengthening customer trust and repeat demand.
Management Assistant
Hotel Kumar
Solan
06.2022 - 11.2023
- Supported service delivery and customer experience in a live hospitality environment
• Worked on guest feedback handling, service recovery, and repeat-guest engagement initiatives
• Helped sustain high customer satisfaction (~98%) through feedback-driven service improvements
• Built intuition around customer expectations, pricing sensitivity, and experience-led retention in a consumer-facing business
Education
BBA -
Himachal Pradesh Univeristy
Shimla04-2022
International Master in Business -
SDA Bocconi Asia Center
MumbaiSkills
- Go-To-Market & Growth Fundamentals
- Sales & Funnel Thinking
- Process Mapping & Improvement
- Customer Experience & Retention
- Operations & Fulfilment Coordination
- Market & Secondary Research
- KPI & Performance Tracking
Certification
Meta Digital Marketing Associate
Selected Strategy & Consulting Project
Business Process Transformation — Be Consulting (Italy)
SDA Bocconi, Milan
- Analysed customer and operational impact of regulatory-driven change in the Italian energy retail market, mapping as-is vs to-be processes across operations, IT, and customer service
- Designed a phased execution roadmap with KPIs and change-management actions, linking process redesign decisions to customer experience, service continuity, and execution risk
Timeline
Sales and Marketing Intern
Outlook Group
04.2024 - 05.2024
Operations Coordinator
Silvers India (Healthcare Supply Firm)
12.2023 - 05.2024
Management Assistant
Hotel Kumar
06.2022 - 11.2023
BBA -
Himachal Pradesh Univeristy
International Master in Business -
SDA Bocconi Asia Center