Shobhit Khandelwal
Professional Services Cosnultant
Bengaluru,KA
Summary
Motivated Professional Services Consultant with more than 7 years of client-facing, customer success, and technology consulting experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Strengths in communication and performing under pressure backed by rich experience in different business models like Enterprise and MSP.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Professional Services Consultant
Nexthink S.A
04.2023 - Current
- Evaluated the success of implemented solutions through performance metrics analysis, making adjustments as needed to ensure desired outcomes were achieved.
- Relationship building with partners and clients streamlines business solutions that are being implemented.
- Leading Regular Client/ SD/ SD2 product training to understand gaps in information, build relationships and push product adoptions
- Identified new business opportunities by staying current on industry trends and networking with potential clients in relevant events.
- Created strategies around the digital Experience of the end user and Sustainable IT initiatives that propelled the business forward in the industry.
- Strategizing different levels of data enrichment within Nexthink and from Nexthink to third-party applications
- Pushed product adoption of “Nexthink Adopt” to provide deep insights into utilization trends, leading to cost reduction on licenses and the ability to identify and resolve issues
- Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX)strategy, understand the partner/customer’s priorities and effectively, ensure timely and qualitative delivery of services
Senior Implementation Analyst
Rippling
09.2021 - 04.2023
- Payroll Imports: Trained in importing and parsing payroll data from previous payroll vendors client is migrating from ex, ADP, GUSTO, QB, etc.
- HUB imports: working with importer tool, which scrape data over from previous provider UI to rippling. Closely work with ENG team and operations.
- 401k integrations: Owns the End to End integration with clients who are onboarding or migrating from 401k providers.
- Premier broker partner insurance builds: Own the insurance designing and builds for all the clients coming from partners like Sequoia and One Digital.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Senior Implementation Specialist
ADP
07.2019 - Current
- Working as an SME/Tech Lead for AB Implementation Project
- Consult with clients to deliver a comprehensive ADP solution. Guide and drive the client towards the best solution for their business needs.
- Analyze existing systems, interface requirements, business processes. Partner with clients to learn their business and related needs.
- Incorporate new processes, tools, and approaches when recommending an ADP solution. Utilize broad knowledge to recommend solutions to the client when appropriate.
- Recognize client business issues and concerns and recommend and implement an appropriate solution. Interact and partner with ADP associates in sales and customer service.
- Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise.
- Key contributer in submitting the highest ideas
- Setting up ADP General ledger interface for the clients
- Lead on few Associate engagement programs for the business unit
- Create Flow chart SOPs and maintain process change database
- worked on a self introduced project for anxiety and work management where in i was working on few employees ,understanding their issues helping them with solutions as to how they can balance their work and personal life. Keeping a track of their performance and presenting their performance graph to the leadership
Escalation Specialist
Barclays
09.2017 - 07.2019
- Worked at the L2 Escalation desk for 8 months .
- Speaking with the clients understanding their issues, providing them with special repayment plans after calibrating their complete financial situation.
- Worked as an SME (subject matter expert)
- Handled team for a year while the project was transferred to Pune
- Worked on reporting the employee data , leave management and tracker, performance tracker
- Worked closely with the Quality team to improve process and make it stream line for the employees and for the clients.
- Maintained high volume of calls to meet demands of busy group.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
Education
Bachelor of commerce -
Dr. C.V. Raman University , Bilaspur,Chattisgarh
ChattisgarhBilaspurSkills
Client Relationship Building
User Acceptance Testing
Sales Support
Business Analysis
Software Implementation
Strategy Development
Process Implementation
Workshop Facilitation
Technology Consulting
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 4 in the development of call flow management and root cause analysis study with the clients.
- Created personalized templates which were tested and used by a team of 12 and later on collaborated with a team of 6 and made the template to convert it into and SOP for barclaycard UK.
- Resolved product issue through consumer testing.
- Documented and resolved extend Week To Start which led to reduce the WTS by 3 weeks.
- Worked on a Similar project did root cause analysis and reduced the OCT (on call time) by 8 minutes per clients.
- Worked with Data Security team and worked on RCA for data breach in ADP for my team.
Certification
RHCA trained
Timeline
Professional Services Consultant
Nexthink S.A
04.2023 - Current
Senior Implementation Analyst
Rippling
09.2021 - 04.2023
Senior Implementation Specialist
ADP
07.2019 - Current
Escalation Specialist
Barclays
09.2017 - 07.2019
Bachelor of commerce -
Dr. C.V. Raman University , Bilaspur,Chattisgarh
RHCA trained
Ongoing business analyst certification
Ongoing Professional excel training
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