Shobhit Kumar

Managed dispatch, replacement, and tracking of network devices, including routers, switches, and modems. Performed pre- and post-deployment device validation and health checks, coordinated faulty hardware replacement, and worked closely with network enginners to restore services within SLA, and minimize downtime.

Network Analyst with experience in monitoring, troubleshooting, and resolving network and service desk incidents. Proficient in VPN support, network connectivity troubleshooting, Active Directory user administration, Exchange support, and endpoint security. Experienced in working within SLA-driven environments, collaborating with higher-level teams for issue escalation, and delivering efficient, user-focused IT support.