Shobhit Sharma
LUCKNOW
Summary
Resourceful Senior Relationship Officer known for high productivity and efficient task completion. Specialize in customer relationship management, strategic planning, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance client satisfaction and loyalty. Committed to leveraging these skills to foster strong, lasting relationships with clients and stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Relationship Officer
Axis Bank Ltd.
LUCKNOW
2025.04 - Current
- Assisted in the development of marketing campaigns targeting existing customers.
- Facilitated cross-selling opportunities between different departments within the organization.
- Conducted onboarding activities for new customers, including product demonstrations and account opening processes.
Sales Officer
RBL BANK LTD
LUCKNOW
2024.04 - 2025.01
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
Sales Executive
PNB Cards and payment services
LUCKNOW
2023.07 - 2024.04
- Developed and implemented sales strategies to increase market share of credit card products.
- Processed applications for new accounts quickly and accurately according to company guidelines.
Sales Executive
SBI card and payments services
LUCKNOW
2021.09 - 2023.07
- Analyzed current market trends to identify potential new business opportunities.
DBMS
Dr.M.C. saxena group of medical colleges
LUCKNOW
2017.05 - 2019.03
- Tested new versions of DBMS products before deployment in production environments.
- Updated and maintained databases with current information.
Technical Consultant & Operator
ITC SAES
LUCKNOW
2016.04 - 2017.01
- Maintained accurate records of operational data and documents for audit purposes.
- Managed the procurement of materials needed for daily operations.
Digital Marketing
Dr. M.C. saxena group of colleges
LUCKNOW
2015.05 - 2016.04
- Created content for website, social media accounts, email campaigns and other digital channels.
- Developed and implemented multi-channel digital marketing strategies.
- Executed paid search campaigns on platforms such as Google Adwords and Bing Ads.
Technical Consultant & Operator
AROMA TECH FINANACIA PRIVATE LIMITED
2014.01 - 2015.01
Education
MBA - MARJETTING AND FINANCE
SRM BUSINESS SCHOOL
LUCKNOW 2025-07
Master of Arts - Sociology
IGNOU
LUCKNOW 2021-06
Bachelor of Arts - SOCIOLOGY
Kanpur University
KANPUR2018-05
Associate of Science - science
U.P board
Allahabad, UP, India2010-05
High School Diploma -
U.P board
Allahabad, UP, India2008-06
Skills
- Marketing strategy
- Customer relationship management
- Sales forecasting
- Effective communication
- Relationship management
- Sales data analysis
- Business development
- Effective customer communication
- Sales expertise
Certification
CCC Course, NIELIT
Hobbies and Interests
Listen Music
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Prem Chandra
- Gender: Male
- Nationality: India
- Marital Status: Single
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Senior Relationship Officer
Axis Bank Ltd.
2025.04 - Current
Sales Officer
RBL BANK LTD
2024.04 - 2025.01
Sales Executive
PNB Cards and payment services
2023.07 - 2024.04
Sales Executive
SBI card and payments services
2021.09 - 2023.07
DBMS
Dr.M.C. saxena group of medical colleges
2017.05 - 2019.03
Technical Consultant & Operator
ITC SAES
2016.04 - 2017.01
Digital Marketing
Dr. M.C. saxena group of colleges
2015.05 - 2016.04
Technical Consultant & Operator
AROMA TECH FINANACIA PRIVATE LIMITED
2014.01 - 2015.01
MBA - MARJETTING AND FINANCE
SRM BUSINESS SCHOOL
Master of Arts - Sociology
IGNOU
Bachelor of Arts - SOCIOLOGY
Kanpur University
Associate of Science - science
U.P board
High School Diploma -
U.P board