Shobhit Sharma
LUCKNOW
Summary
Resourceful Senior Relationship Officer known for high productivity and efficient task completion. Specialize in customer relationship management, strategic planning, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance client satisfaction and loyalty. Committed to leveraging these skills to foster strong, lasting relationships with clients and stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Relationship Officer
Axis Bank Ltd.
LUCKNOW
04.2025 - Current
- Assisted in the development of marketing campaigns targeting existing customers.
- Facilitated cross-selling opportunities between different departments within the organization.
- Conducted onboarding activities for new customers, including product demonstrations and account opening processes.
Sales Officer
RBL BANK LTD
LUCKNOW
04.2024 - 01.2025
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
Sales Executive
PNB Cards and payment services
LUCKNOW
07.2023 - 04.2024
- Developed and implemented sales strategies to increase market share of credit card products.
- Processed applications for new accounts quickly and accurately according to company guidelines.
Sales Executive
SBI card and payments services
LUCKNOW
09.2021 - 07.2023
- Analyzed current market trends to identify potential new business opportunities.
DBMS
Dr.M.C. saxena group of medical colleges
LUCKNOW
05.2017 - 03.2019
- Tested new versions of DBMS products before deployment in production environments.
- Updated and maintained databases with current information.
Technical Consultant & Operator
ITC SAES
LUCKNOW
04.2016 - 01.2017
- Maintained accurate records of operational data and documents for audit purposes.
- Managed the procurement of materials needed for daily operations.
Digital Marketing
Dr. M.C. saxena group of colleges
LUCKNOW
05.2015 - 04.2016
- Created content for website, social media accounts, email campaigns and other digital channels.
- Developed and implemented multi-channel digital marketing strategies.
- Executed paid search campaigns on platforms such as Google Adwords and Bing Ads.
Technical Consultant & Operator
AROMA TECH FINANACIA PRIVATE LIMITED
01.2014 - 01.2015
Education
MBA - MARJETTING AND FINANCE
SRM BUSINESS SCHOOL
LUCKNOW 07-2025
Master of Arts - Sociology
IGNOU
LUCKNOW 06-2021
Bachelor of Arts - SOCIOLOGY
Kanpur University
KANPUR05-2018
Associate of Science - science
U.P board
Allahabad, UP, India05-2010
High School Diploma -
U.P board
Allahabad, UP, India06-2008
Skills
- Marketing strategy
- Customer relationship management
- Sales forecasting
- Effective communication
- Relationship management
- Sales data analysis
- Business development
- Effective customer communication
- Sales expertise
Certification
CCC Course, NIELIT
Hobbies and Interests
Listen Music
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Prem Chandra
- Gender: Male
- Nationality: India
- Marital Status: Single
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Senior Relationship Officer
Axis Bank Ltd.
04.2025 - Current
Sales Officer
RBL BANK LTD
04.2024 - 01.2025
Sales Executive
PNB Cards and payment services
07.2023 - 04.2024
Sales Executive
SBI card and payments services
09.2021 - 07.2023
DBMS
Dr.M.C. saxena group of medical colleges
05.2017 - 03.2019
Technical Consultant & Operator
ITC SAES
04.2016 - 01.2017
Digital Marketing
Dr. M.C. saxena group of colleges
05.2015 - 04.2016
Technical Consultant & Operator
AROMA TECH FINANACIA PRIVATE LIMITED
01.2014 - 01.2015
MBA - MARJETTING AND FINANCE
SRM BUSINESS SCHOOL
Master of Arts - Sociology
IGNOU
Bachelor of Arts - SOCIOLOGY
Kanpur University
Associate of Science - science
U.P board
High School Diploma -
U.P board