Hi, I’m
Shobhit Teotia
Meerut
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
12
years of professional experience
Work History
R Systems International LtdNoida
Assistant Manager
01.2022 - Current
Job overview
- Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Identified and analyzed industry or geographic trends with business strategy implications.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
- Optimized existing database structures for better performance on analytics tasks.
- Analyzed large datasets with statistical methods and software programs.
- Set specific goals for projects to measure progress and evaluate end results.
- Gathered and organized data to analyze current industry trends.
- Maintained or updated business intelligence tools, databases or dashboards.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
- Performed data entry, data cleaning, and data coding for analysis.
- Analyzed large datasets to address strategic and operational business questions.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Maintained documentation of all the processes related to Data Analysis.
- Implemented new data analysis methodologies and data visualization techniques.
- Monitored performance and quality control plans to identify improvements in data systems.
- Translated raw data into meaningful information using statistical techniques.
- Worked with internal teams to understand business needs and changing strategies.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
Ienergizer (Granada Service Pvt. Ltd.)Noida
Quality Analyst
06.2017 - 08.2022
Job overview
- Provided thorough documentation on all quality control activities and results.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Created and maintained database of common and known testing defects.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Met project scope and delivery dates by planning optimal testing schedules.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Maintained records of inspection results, test data, and other relevant information.
- Conducted root cause analysis to investigate the source of problems in production process.
- Monitored bug resolution efforts and tracked successes.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Intelenet Global BPO Services Pvt Ltd (Formerly Serco)Gurgaon
Customer Service Executive
03.2015 - 02.2016
Job overview
- Updated databases with new and modified customer data.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared detailed reports of daily activities for management review.
V4U Tech Support New Delhi
Customer Service Officer
01.2013 - 01.2015
Job overview
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Subharti UniversityMeerut
Bachelor of Commerce from Business Administration And Management
06-2021
Godwin Public SchoolMeerut
Intermediate Certificate from Commerce
07-2011
Godwin Public SchoolMeerut
Matriculation from Science
07-2009
Skills
- Leadership
- Strategic planning
- Team collaboration
- Employee performance evaluations
- Coaching and mentoring
- Staff training and development
- Process improvement strategies
- Microsoft office expertise
- Verbal and written communication
- Workplace safety compliance
- Adaptability and flexibility
- Operations management
- Project management
- Strategic thinking
- Time management
- Reporting and documenting
- Consulting
- Customer relationship management (CRM)
- Business development understanding
Certifications
- Data Science
Languages
Hindi
Proficient
C2
English
Upper Intermediate
B2
Timeline
Assistant Manager
R Systems International Ltd
01.2022 - Current
Quality Analyst
Ienergizer (Granada Service Pvt. Ltd.)
06.2017 - 08.2022
Customer Service Executive
Intelenet Global BPO Services Pvt Ltd (Formerly Serco)
03.2015 - 02.2016
Customer Service Officer
V4U Tech Support
01.2013 - 01.2015
Subharti University
Bachelor of Commerce from Business Administration And Management
Godwin Public School
Intermediate Certificate from Commerce
Godwin Public School
Matriculation from Science
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