Shobin CP
Banglore
Summary
Highly motivated and result-oriented IT professional with 9 years of experience across various technical roles in the Banking domain and a strong focus on Robotic Process Automation. Proven ability to lead and collaborate effectively, troubleshoot complex issues, and deliver innovative solutions. Skilled in solution designing, development, trouble shooting, and project management. Eager to leverage expertise to contribute to a team-oriented environment.
Total work experience of 9 years
4 years in RPA Development.2 years in RPA Support. 2 years in Technical support analysis-Web applications. 1 year in process development
Overview
9
9
years of professional experience
1
1
Certification
Work History
RPA Developer
One savings Bank private Limited
- Current
- Designed, developed, and deployed end-to-end RPA solutions using Automation Anywhere 360
- Implemented best practices for Bot performance optimization and error handling
- Utilized advanced automation techniques like object cloning, image recognition, and error handling to ensure bot reliability and accuracy
- Worked with API’s, workflows automation, UI automation and migrating V11 bots
- Developed and maintained reusable components (bots, tasks, libraries) to accelerate automation development
- Monitored and analysed bot performance, making necessary adjustments to improve efficiency and accuracy
- Provided ongoing support and maintenance for deployed automation solutions
- Collaborated with stakeholders to gather requirements and define automation objectives
- Integrated RPA solutions with existing systems and applications, ensuring seamless workflows and data integrity
- Conducted thorough process analysis to identify automation opportunities and streamline business operations
- Proficient in designing and implementing end-to-end workflows and automation solutions
- Worked closely with cross-functional teams, including business analysts, project managers, and IT professionals, to deliver successful RPA projects
- Experience with industry-standard tools and frameworks for automation
- Proven ability to drive continuous improvement and innovation
- Attention to detail and ability to work under pressure
- Strong ability to work collaboratively with team members from diverse backgrounds
- The ability to identify and solve problems effectively, and make decisions under pressure
- The ability to analyse existing systems, identify user needs, and design solutions through flowcharts, use-case diagrams, or other tools
- Familiarity with different SDLC methodologies and the ability to participate in various stages of the development process
- Knowledge of functional, performance and to support Test team on technical aspects
- Strong ability to identify and solve problems, analyse data to identify trends and root causes
- Exceptional organizational skills to keep projects on track, manage deadlines, and prioritize tasks
- Basic project management skills to manage application development or implementation projects effectively
Technical Support Engineer (RPA)
One Savings Bank
Bangalore
12.2018 - 05.2020
- Efficiently handled and resolved a high volume of incident tickets related to RPA bot failures, system errors, and performance issues
- Utilized troubleshooting techniques, such as log analysis, error code interpretation, and remote debugging to identify and fix root causes
- Achieved a high first-call resolution rate and reduced average incident resolution time
- Demonstrating a strong ability to diagnose and resolve a wide range of technical issues efficiently
- Expertise in identifying, assessing, and mitigating potential project risks
- Implemented a knowledge base to improve self-service support, resulting in decrease of support calls
- Optimized bots, leading to improvement in performance and reduced error rates
- Conducted training sessions for users, increasing their proficiency in using RPA tools
- Collaborated with business analysts to identify and automate high-impact processes
- Skills to negotiate effectively with stakeholders, vendors and resolve conflicts within the team
- Proficiency in using ticketing systems to track and manage customer support requests (e.g., ServiceNow, Zendesk)
- The ability to understand, create, and maintain clear and concise technical documentation for users
- Works that I perform includes analysis, debugging, development, maintenance & support activities of internet banking applications
- Experience in providing technical support to users, diagnosing and resolving application issues efficiently
- Understanding of database structures, querying languages (SQL), and database administration principles
- A meticulous approach to ensure accuracy in configuration, testing, and documentation
- The ability to work effectively with developers, business analysts, and other stakeholders
Technical Support Analyst-Web Applicaitons
One Savings Bank
Bangalore
08.2016 - 01.2018
- Efficiently triage and prioritize incoming support tickets or calls related to web application issues
- Diagnose and troubleshoot a wide range of technical issues, including: Browser compatibility problems, Application performance issues, User interface errors, Data integrity problems, Security vulnerabilities
- Implement effective problem-solving techniques to resolve issues promptly and accurately
- Document incident resolution processes and knowledge base articles to improve future support
- Monitor the performance and availability of web applications
- Identify and resolve performance bottlenecks
- Implement proactive monitoring tools to detect potential issues
- Respond to security incidents and vulnerabilities promptly
- Stay informed about the latest web application security threats
- Implement security best practices to protect web applications from attacks
- Test new web application releases to identify and fix bugs
- Use debugging tools to analyse and resolve complex issues
- Stay up-to-date with the latest web technologies and industry trends
- Contribute to the development and maintenance of knowledge base articles and documentation
- Share knowledge and expertise with team members through training and mentoring
- Mentor and guide junior team members
- Assign tasks and manage team workload
- Conduct performance reviews and provide feedback
- Identify opportunities to improve support processes and workflows
- Implement new tools and technologies to enhance efficiency
Process Developer
Mindtree
Bangalore
09.2015 - 07.2016
- Efficiently triage and prioritize incoming support tickets or calls related to web application issues
- Diagnose and troubleshoot a wide range of technical issues, including: Browser compatibility problems, Application performance issues, User interface errors, Data integrity problems, Security vulnerabilities
- Implement effective problem-solving techniques to resolve issues promptly and accurately
- Document incident resolution processes and knowledge base articles to improve future support
- Monitor the performance and availability of web applications
- Identify and resolve performance bottlenecks
- Implement proactive monitoring tools to detect potential issues
- Respond to security incidents and vulnerabilities promptly
- Stay informed about the latest web application security threats
- Implement security best practices to protect web applications from attacks
- Test new web application releases to identify and fix bugs
- Use debugging tools to analyse and resolve complex issues
- Stay up-to-date with the latest web technologies and industry trends
- Contribute to the development and maintenance of knowledge base articles and documentation
- Share knowledge and expertise with team members through training and mentoring
- Mentor and guide junior team members
- Assign tasks and manage team workload
- Conduct performance reviews and provide feedback
- Identify opportunities to improve support processes and workflows
- Implement new tools and technologies to enhance efficiency
Education
MCA -
Bharathiar
01.2019
BCA -
Bharathiar
01.2014
Higher Secondary -
State Board
01.2011
10TH -
Central Board
01.2009
Skills
- Automation Anywhere
- Bot Creator
- Control Room
- AARI
- V11x
- Java Script
- HTML
- Css
- Net
- Scrum
- Kanban
- SQL Server
- MySQL
- Excel
- PowerPoint
- Visio
- Jira
- ServiceNow
- Problem-solving
- Leadership
- Time management
- Apache Tomcat
- Apache Https
- Training and mentoring
- Technical expertise
- Root Cause Analysis
- Incident Management
- Requirements Gathering
- Bug tracking
- Product Knowledge
- Project Management
Certification
RPA Process, Automation Anywhere
Accomplishments
- Received Best performer award in 2017.
- Received CEO recognition award in 2020 for project delivery.
- Received promotion in current organisation.
- Recognised as SME for the Internet Banking Applications (Sandstone).
Languages
- English
- Hindi
- Malayalam
Personal Information
- Father's Name: John Paul
- Date of Birth: 05/05/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Technical Support Engineer (RPA)
One Savings Bank
12.2018 - 05.2020
Technical Support Analyst-Web Applicaitons
One Savings Bank
08.2016 - 01.2018
Process Developer
Mindtree
09.2015 - 07.2016
RPA Developer
One savings Bank private Limited
- Current
MCA -
Bharathiar
BCA -
Bharathiar
Higher Secondary -
State Board
10TH -
Central Board
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