Shobith Shetty
Navi Mumbai
Summary
Dynamic Team Manager at TCS with a proven track record in strategic planning and team building. Successfully enhanced operational efficiency through innovative training programs, fostering a culture of continuous improvement. Adept at coaching and mentoring, driving performance evaluations that resulted in significant team success.
Overview
17
17
years of professional experience
Work History
Team Manager
TCS
Mumbai
08.2018 - Current
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Established as a reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Delegated work assignments and prioritized tasks.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Senior Executive - Insurance
Capita
Mumbai
06.2011 - 07.2018
- Greeted customers and offered assistance for increased customer satisfaction
- Managed customer relations through communication and helpful interactions
- Trained and mentored junior staff on customer service strategies and techniques
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Developed customer service policies and procedures to meet and exceed industry service standards
Claims Processor/ Assessor
WIPRO
Mumbai
01.2010 - 05.2011
- Processing accident and health claims
- Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
- Constant review of outstanding claims in order to monitor smooth and timely processing
- To ensure error –free claim processing and along with achieving target
- Processing High dollar claims
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Worked on Stop loss Project
Senior Customer Service Representative
Kaizen Global Services
Mumbai
06.2008 - 11.2009
- Resolved customer service issues using company processes and policies and provided updates to customers
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Update the customer's information on CRM
- Contributes to team effort by accomplishing related results as needed
- Verifying the authenticity of the available information
Education
Post Graduate Diploma in Financial Management - Finance Management
L.N.Welingker Institute of Management
Mumbai, India06.2014
Bachelor of Commerce - Commerce
Acharya College of Arts, Science & Commerce
Mumbai, India05.2008
Skills
- Team Building
- Training and Development
- Continuous improvement
- Strategic planning
- Coaching and mentoring
- Goal setting
- Team management
- Performance evaluation
Personal Information
Title: Business Process Lead
Accomplishments
Certified as a Contextual Master
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Team Manager
TCS
08.2018 - Current
Senior Executive - Insurance
Capita
06.2011 - 07.2018
Claims Processor/ Assessor
WIPRO
01.2010 - 05.2011
Senior Customer Service Representative
Kaizen Global Services
06.2008 - 11.2009
Post Graduate Diploma in Financial Management - Finance Management
L.N.Welingker Institute of Management
Bachelor of Commerce - Commerce
Acharya College of Arts, Science & Commerce
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