Team Manager
TCS
08.2018 - Current
Hi, I’m
Shobith Shetty
Team Manager
Navi Mumbai,MH
Summary
Results-driven team manager with a proven track record in operational efficiency, employee development, and stakeholder management. Expertise in coaching and mentoring to foster a collaborative work environment.
Work History
TCS
Team Manager
08.2018 - Current
Job overview
- Led team in achieving operational goals and improving service delivery standards.
- Developed training programs to enhance team performance and knowledge retention.
- Implemented process improvements that increased efficiency and reduced response times.
- Mentored junior managers, fostering skills in leadership and conflict resolution.
- Conducted regular performance reviews, providing constructive feedback for continuous improvement.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Analyzed performance metrics to drive strategic decision-making and resource allocation.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
CAPITA
Senior Executive- SME
06.2011 - 07.2018
Job overview
- Led cross-functional teams to develop and implement best practices in knowledge management.
- Conducted comprehensive training sessions to enhance team competencies and ensure consistent service delivery.
- Developed and maintained detailed documentation for processes, enhancing clarity and accessibility of information.
- Collaborated with stakeholders to identify areas for process improvement, driving operational efficiency and effectiveness.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Drove innovation by encouraging exploration of novel approaches to project challenges.
- Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
Wipro
Senior Associate
01.2010 - 05.2011
Job overview
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Reviewed documentation for accuracy, identifying discrepancies to enhance claim resolution efficiency.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Trained new team members on claims processing procedures and best practices, fostering a knowledge-sharing environment.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Education
L.N.Welingker Institute of ManagementMumbai, India
MBA from Finance
04.2001
University Overview
- Graduation with Distinction, July 2023
Acharya College of Arts, Science & CommerceMumbai, India
Bachelor of Commerce from Finanance
04.2001
Skills
Team leadership
Employee development
Employee training
Performance coaching
Workforce planning
Stakeholder management
Strategic planning
Task delegation
Performance reviewing
Teamwork and collaboration
Customer focus
Timeline
Senior Executive- SME
CAPITA
06.2011 - 07.2018
Senior Associate
Wipro
01.2010 - 05.2011
L.N.Welingker Institute of Management
MBA from Finance
04.2001
Acharya College of Arts, Science & Commerce
Bachelor of Commerce from Finanance
04.2001