SHOBNA S
Chennai
Summary
Dynamic Product Expert at TranZact with a proven track record of achieving a 100% go-live rate through effective client onboarding. Skilled in customer relationship management and data analytics, I enhance product adoption and satisfaction by delivering tailored solutions and training, fostering long-term partnerships and driving business success.
Overview
4
4
years of professional experience
Work History
Product Expert
TranZact
Mumbai
04.2025 - Current
- Acted as product expert and requirements analyst, providing tailored solutions to meet client needs.
- Led end-to-end product implementation for new clients, achieving a 100% successful go-live rate within 3 months by streamlining onboarding processes.
- Enhanced product adoption rates by 98% within 3 months by collaborating with internal teams to deliver tailored solutions and support.
- Developed training materials and resources, enabling users to maximize product value and streamline workflows.
- Fostered strong relationships with clients by conducting regular account reviews, leading to increased retention and identification of upsell opportunities.
- Developed and executed a comprehensive customer feedback loop, resulting in improved service delivery and increased client satisfaction.
- Managed customer relationships to enhance retention, support renewals, and foster long-term partnerships.
- Understood customer business processes and configured the product to match their operational needs.
Associate Contact center
Equitas Small Finance Bank
Mumbai
06.2024 - 01.2025
- Handled high call volume efficiently in a fast-paced inbound call center environment.
- Assisted customers with inquiries and efficiently resolved complaints.
- Enhanced customer engagement by assessing their operational needs and preferences.
- Managed customer portfolio to strengthen client relationships.
Customer Success Executive
SkoolBeep
Bangalore
08.2022 - 05.2024
- Presented company products or services to customers, highlighting features and benefits to drive informed decision-making
- Engaged in active listening to understand customer needs
- Delivered accurate information about products or services, addressing customer inquiries to ensure clarity and satisfaction
- Made outbound calls to prospective and existing customers based on - provided lists, leads, or databases
- Collected and recorded customer information in the CRM system
- Maintained professionalism and customer service standards
- Met or exceeded monthly performance targets
School Manager
Leadership Boulevard
Mumbai
12.2021 - 07.2022
- Established academic curricula and assessed student and teacher performance to enhance educational outcomes.
- Provided training and support to teachers, fostering professional development and instructional effectiveness.
- Oversaw daily operations at preschool, creating a safe and engaging environment for children.
- Developed teaching materials for classroom activities, enhancing student engagement and learning.
- Managed documentation processes and supervised support staff to streamline operations.
- Led summer camp initiatives, successfully enrolling 600 students over a two-month period.
Education
Bachelor of Arts - English
Arcot Sri Mahalakshmi Women’s College, Thiruvalluvar university
Arcot, India05-2021
Skills
- Flexibility and adaptability
- Effective communication
- Customer relationship management (CRM)
- Data analytics
- Negotiation techniques
- Presentation abilities
- Problem resolution
- Product expertise
- Reporting skills
- Technical assistance
- Time optimization
- Training users
Personal Information
Title: customer success Specialist
Timeline
Product Expert
TranZact
04.2025 - Current
Associate Contact center
Equitas Small Finance Bank
06.2024 - 01.2025
Customer Success Executive
SkoolBeep
08.2022 - 05.2024
School Manager
Leadership Boulevard
12.2021 - 07.2022
Bachelor of Arts - English
Arcot Sri Mahalakshmi Women’s College, Thiruvalluvar university