Shodhan Naik
Vasco Da Gama
Summary
Dynamic and results-driven Customer Success and Account management professional with over 6 years of experience in fostering B2B and B2C client relationships and driving customer satisfaction. Adept at managing key accounts, leading teams, and implementing strategic initiatives that enhance client engagement and business growth. Known for a proactive approach to problem-solving, effective team building, and delivering projects on time and within budget.
Overview
6
6
years of professional experience
Work History
Deputy Customer Success Manager - Key Accounts
Naukri.com (Info Edge India Ltd.)
Mumbai
08.2022 - Current
- Managed all key accounts for the entire Mumbai region, overseeing clients such as Deloitte, Kotak Group, Fractal, DBS, Yes Bank, WTW Global, Siemens, SBI Capital, Lodha Group, etc.
- Developed and executed strategic account management plans, leading to significant growth in client engagement and revenue.
- Built and maintained strong relationships with key stakeholders, delivering tailored solutions that met and exceeded client expectations.
- Handled contract negotiations, renewals, and upselling opportunities, resulting in increased account profitability.
- Collaborated with cross-functional teams to ensure seamless service delivery and address client needs effectively.
- Provided insights and recommendations based on market trends and client feedback to improve product offerings and services.
- Successfully aided teams of account managers, providing guidance, mentoring, and support to achieve organizational goals.
- Consistently exceeded sales and client satisfaction targets, contributing to the overall success and reputation of Naukri.com in the Mumbai market
- Successfully trained 100+ incoming sales account managers on our products and services
- Facilitated remote trainings for clients in the west region for our organization
Customer Success Manager
Toppr/Byjus
Mumbai
07.2019 - 05.2021
- Maintained customer relationships through regular calls, video sessions, and digital communication channels, ensuring high levels of client satisfaction
- Onboarded and trained new students, contributing to a significant increase in referral rates and overall customer retention
- Led and mentored a team, ensuring consistent performance that met or exceeded company standards, resulting in excellent customer reviews and feedback
- Provided detailed weekly reports and conducted checks on video sessions to monitor team performance and ensure alignment with company expectations
- Promoted twice within the organization, moving from an executive to a leadership role, reflecting strong leadership skills and significant contributions to company growth.
Marketing and Sales Executive
NaturEdge Beverages / Baidyanath
Mumbai
03.2019 - 05.2019
- Spearheaded marketing initiatives that increased brand awareness and sales for Shunya energy drinks and ARMR anti-hangover shots
- Organized promotional events and managed on-site marketing efforts to boost product visibility
- Analyzed consumer patterns to adjust marketing strategies for maximum relevance and impact.
Key Account Manager
Franchise India
Mumbai
05.2018 - 12.2018
- Managed key accounts by providing outstanding support, resolving issues, and ensuring ongoing client satisfaction
- Collaborated with marketing and sales teams to develop and implement innovative promotional campaigns
- Consistently exceeded sales targets by identifying and capitalizing on growth opportunities.
Education
PGDM in Business Administration - Marketing
Kirloskar Institute of Advanced Management Studies
Pune, Maharashtra03-2018
Bachelor of Commerce -
SS Dempo College of Commerce and Economics
Goa01.2015
Skills
- Customer Success Management: Building and nurturing client relationships via QBR and Monthly report discussions, onboarding, and training leading to revenue generation
- Key Account Management: Managing high-value accounts for the Mumbai region and servicing them
- Leadership & Team Building: Motivating teams, guiding new recruits, and promoting a collaborative work environment
- Strategic Communication: Effective verbal and written communication, conflict resolution, and client engagement
- Multilingual Proficiency: Full professional proficiency in English, Hindi, Marathi, and Konkani
- Technical Skills: Proficient in MS Word, PowerPoint, Excel, and customer management software
Accomplishments
- Goa State Level Hiker (2009, 2011, 2013)
- Kirloskar Institute Table Tennis Doubles Champion
- Secured 2nd place in Volleyball Tournament during PGDM
- Event Manager at Lusofonia Games and Channel V, V Fest
- Performer of the months awards at Toppr.com
Hobbies and Interests
- Sports, Outdoor Activities, Reading, Technology, Acting, Social Causes, Travel and Public Speaking
Languages
English
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Konkani
Advanced (C1)
C1
Timeline
Deputy Customer Success Manager - Key Accounts
Naukri.com (Info Edge India Ltd.)
08.2022 - Current
Customer Success Manager
Toppr/Byjus
07.2019 - 05.2021
Marketing and Sales Executive
NaturEdge Beverages / Baidyanath
03.2019 - 05.2019
Key Account Manager
Franchise India
05.2018 - 12.2018
PGDM in Business Administration - Marketing
Kirloskar Institute of Advanced Management Studies
Bachelor of Commerce -
SS Dempo College of Commerce and Economics
Similar Profiles
Nair Vishnu Ajith KumarNair Vishnu Ajith Kumar
Assistant Manager - Corporate Sales at Info Edge India Limited (Naukri.com)Assistant Manager - Corporate Sales at Info Edge India Limited (Naukri.com)
Anjali BhattAnjali Bhatt
Assistant Manager – Finance at Info Edge India Ltd. (Naukri.com)Assistant Manager – Finance at Info Edge India Ltd. (Naukri.com)
Mohammed Faisal SiddiqueMohammed Faisal Siddique
Senior Executive-Corporate Sales at Info Edge India Naukri.comSenior Executive-Corporate Sales at Info Edge India Naukri.com