SHOEB SHAIKH
Jogeshwari (E)
Summary
Customer service and hospitality management background with proven success improving guest experiences. Expertise in inventory management, staff training, and consistent adherence to service standards. Experience ensuring health and safety compliance while strengthening team collaboration.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Sr.Floor Manager
Parsi dairy firm
Mumbai
01.2026 - Current
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Planned and communicated daily manufacturing tasks and targets.
- Streamlined internal processes to enhance workflow and boost overall productivity.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Fostered a positive working environment that enhanced teamwork and collaboration.
- Monitored inventory levels and ordered stock, ensuring uninterrupted supply.
Restaurant Manager
Haldiram’s
Mumbai
12.2022 - 01.2026
- Coordinated a team of 20 staff to build training and service standards.
- Reviewed customer feedback and set changes to service and menu offerings.
- Directed employee scheduling to keep shifts adequately staffed.
- Accounted for hospitable service standards across staff and guest interactions.
- Steered guest and colleague relationships through effective communication.
- Managed customer engagement to promote restaurant facilities and services.
- Owned NPS improvement plans to raise customer satisfaction levels.
- Held accountability for store NPS improvements through targeted actions.
- Directed supervisory duties using product knowledge and service techniques.
- Set hygiene compliance expectations to maintain a clean, safe environment.
- Chaired cleanliness standards across all areas for hygiene compliance.
- Oversaw inventory monitoring and ordering to sustain service continuity.
- Managed budget control by tracking expenditure and revenue to targets.
- Provided daily sales reporting to support commercial decision-making.
- Owned responsibility for Haldiram’s store operations and customer service.
- Directed supervisory duties using guest interaction standards and food knowledge.
Shift Manager
OLA FOODS
03.2020 - 04.2022
- Drove operations across 5 retail brands Biryani experiment, that pizza palace, paratha experiment, khichdi experiment and bowlsome while applying brand-specific standards.
- Allocated shift duties and set team member roles to support coverage.
- Coached new employees and mentored performance to raise team capability.
- Maintained cleanliness and hygiene to support a positive customer experience.
- Managed customer complaints promptly to protect service reputation.
- Directed customer queries and checked product availability to inform decisions.
- Owned equipment and facility checks to prevent downtime and breakdowns.
- Oversaw daily profit and loss tracking and daily sales record mailing.
- Controlled inventory levels through regular reviews to improve stock planning.
- Accounted for product temperature on receiving to maintain food safety.
- Led immediate correction of behaviour and coordinated retraining for recurring issues.
- Directed team members through role allocation and day-to-day guidance.
- Recognised team members for strong performance to reinforce good standards.
- Provided immediate correction for problem behaviour and coordinated retraining for systemic issues
- Handling a team members
- Appreciate team member for good work
Shift Manager
Lite bite foodS
Bangalore Airport
01.2019 - 08.2019
- Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
- Planned and communicated daily manufacturing tasks and targets.
- Checked work throughout production phases for good quality control.
- Monitored inventory levels closely, placing timely orders to avoid stockouts and excess inventory.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Conducted regular performance reviews, providing constructive feedback and setting clear objectives for team members.
- Analysed sales data to identify trends, adjusting staffing levels and stock orders to meet demand.
Sr.Guest service associate
Travel food service
MUMBAI DOMESTIC AIRPORT
04.2013 - 12.2018
- Took orders and made suggestions to guest tastes and preferences.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Resolved customer service issues quickly to keep guest satisfaction complete.
- Responded quickly to changing customer needs and shifting shift priorities.
- Delivered training to new joiners and support staff promptly.
- Collaborated with teammates and welcomed coaching from management team.
- Prepared quality products and completed orders quickly for customers.
- Identified and implemented tasks to increase team productivity during downtime.
- Calculated billings and charges and issued receipts to customers.
- Monitored inventory levels to maintain adequate stock availability.
- Coordinated stock orders based on inventory needs and aligned sales forecasts.
- Promoted as a champ within the company.
Education
B.Com - Commerce
Mumbai University
Mumbai, MaharashtraSkills
- Inventory management and control
- Profit and loss analysis
- Waste reduction strategies
- Shift scheduling and oversight
- Customer service excellence
- Team performance assessment
- Employee development initiatives
- Team building and motivation
- Service-oriented mindset
- Quality assurance practices
- Order management systems
- Production planning and supervision
- Performance monitoring and enhancement
- Retail management expertise
- Stock management proficiency
- Point of sale operations
- Complaint resolution techniques
- Sales reporting and analysis
- Store operational procedures
- Multitasking proficiency
- Cleanliness and hygiene compliance
Languages
English
Urdu
Hindi
Marathi
Accomplishments
- Two times appreciation letters from the company for best sales.
- Employee of the month.
- Promoted to Sr. guest service associate.
- Promoted as a champ in the company.
Personal Information
Driving licence:
Custom
- Cricket
- Listening Music
Timeline
Sr.Floor Manager
Parsi dairy firm
01.2026 - Current
Restaurant Manager
Haldiram’s
12.2022 - 01.2026
Shift Manager
OLA FOODS
03.2020 - 04.2022
Shift Manager
Lite bite foodS
01.2019 - 08.2019
Sr.Guest service associate
Travel food service
04.2013 - 12.2018
B.Com - Commerce
Mumbai University