Shoeb Uddin
Hyderabad
Summary
Dynamic professional with a proven track record at DHL, excelling in customer service and conflict resolution. Recognized for outstanding communication skills and adept problem-solving abilities. Fluent in English, Hindi, and Urdu, I bring strong leadership and organizational skills to drive team success and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
DHL
01.2020 - 01.2023
- Provided exceptional customer service via phone and email
- Resolved customer complaints and concerns in a timely manner
- Demonstrated strong problem-solving and conflict resolution skills
- Consistently received positive feedback from customers and management
Sales Executive
Zaf Mobile
East London
01.2017 - 01.2019
- Achieved consistent sales targets and exceeded expectations
- Developed strong communication and interpersonal skills
- Demonstrated ability to work in a fast-paced retail environment
Education
MBA - Computer Applications
Osmania University
Hyderabad06-2019
Skills
- Fluent in English (British accent)
- Proficient in Hindi
- Proficient in Urdu
- Strong management and leadership skills
- Excellent communication and interpersonal skills
- Proficient in computer applications and software
- Team leadership and management
- Customer service
- Data entry
- Sales support
- Problem solving
- Customer feedback analysis
- Organization and recordkeeping
- Complaint handling
Languages
- English (British fluent)
- Hindi
- Urdu
Reason For Job Change
Due to visa constraints, I'm seeking new opportunities that align with my skills and experience.
Work Preference
Remote work (work from home)
Timeline
Customer Support Representative
DHL
01.2020 - 01.2023
Sales Executive
Zaf Mobile
01.2017 - 01.2019
MBA - Computer Applications
Osmania University
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