Shomya Shresth

• Built strong relationships with customers through positive attitude and attentive response.
• Stakeholder Management, Managing Client-Vendor Relationship, handling multiple calls with different region on a daily basis.
• Optimized customer support by establishing collaborative service environment.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Implemented new working processes which delivered continued improvements.
• Cross-trained and provided back up for customer service managers.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Assisted with new hire processing and existing training programs.

• Provided project-level analysis incorporating proposals, sequence diagrams, and scope matrixes.
• Contract Lifecycle Management
• Monitored all incoming contracts and service agreements for correct pricing and information.
• Coordinated changes to agreement which might occur during contract lifetime.
• Assessed risks inherent in contract changes and potential impacts, in detail of concerns to avoid liabilities.
• Prepared compliance reports and disseminated to upper management.
• Supported policies and procedures meeting regulatory guidelines and compliance standards.
• Coordinated and attended meetings as company's main contact to review contractual obligations.
• Verified vendor accounts by reconciling monthly statements and related transactions.
• Validated invoices based upon established accounts receivable schedules and terms.
• Promoted consistent accuracy of billing information by reconciling multiple accounts monthly.
• Worked flexible hours; night, weekend, and holiday shifts.

• Monitored all incoming contracts and service agreements for correct pricing and information.
• Researched laws and regulations potentially impacting company policies and procedures.
• Coordinated changes to agreement which might occur during contract lifetime.
• Coordinated and attended meetings as company's main contact to review contractual obligations.
• Assessed risks inherent in contract changes and potential impacts, in detail of concerns to avoid liabilities.
• Prepared compliance reports and disseminated to upper management.
• Double-checked plans and specifications of contract work for company compliance.
• Drafted Statement of Works and Contract Change Requests.
• Validated Work Orders
• Created multiple contract summaries and references
• Continuously assessed current reporting techniques and developed improvements to boost accuracy.

· Provided litigation services through projects focusing on document review and related aspects of electronic discovery to Global and Fortune 500 corporate and UK and US based law firms.

· Reviewed of documents for all types of antitrust matters, including investigations by the DOJ, FTC and state AG's in the US.

· Reviewed documents for relevance to the case, privileged and special concepts as per client instructions.

· Comprehended the case and the subject matter, understands the overall purpose of the review.

· Analyzed and extracting key pieces of legal and financial information from various legal documents like Sale and Service Agreement, Partnership Agreements, Request for Proposal (RFP), Vendor Agreements, Statement of Work, Employment Contracts, Due Diligence Contracts, Non Disclosure Agreements, etc.

· Worked on various fraud and financial claims related reviews.

· Provided quality support at the Quality Checking and Quality Audit stages.

· Assigned work to various team members and to ensure that each team member is achieving his/her daily targets.

· Escalated different segments of document to the Project Manager which can be further escalated to the client.

· Contributed in high level analysis of the main issues and findings of the case.

· Worked effectively with internal team to help analyze legal risks, resolve issues and implement overall business strategy.

· Status reports prepared for the client, emails to platform vendors regarding any issues faced on the database platform, daily target update reports and draft client clarification emails to the Project Manager, and various project related updates to the Business Support team.

· Attended training and certification courses.

· Assisted the legal department and outside counsel to identify and organize documents that can make or break the case.

· Attended client call.

· Delivered outstanding work product to clients with utmost quality and efficiency.