SHONAN BHALLA
Bangalore
Summary
Experienced operations professional with 13+ years in Delivery, Process Management, Sales, FP&A, O2C, P2P, Quality & Risk Assurance, and Vendor Management. Proven ability to lead teams, manage transitions, and build strong client relationships for success.
Career Break – From Jan 2013 to Oct 2020 I took a break from the corporate sector to focus on Family priorities and during this time I completed my Masters and worked in various special education setups to support children with multiple learning difficulties
Overview
22
22
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Head - Operations & Business Development
FlyCouch Coffee Company
02.2024 - 01.2025
- Company Overview: Driving business growth PAN India, partnering with coffee farmers to produce, roast, and sell premium coffee beans
- Driving business growth PAN India, partnering with coffee farmers to produce, roast, and sell premium coffee beans
- Managed overall sales and delivery for 25+ accounts, including cafes, resorts, hotels, and office spaces
- Responsible for business development, expanding customer engagement and scope
- Handled account management and operations to ensure smooth delivery and client satisfaction
- Represented the company at entrepreneurship forums, such as BNI, to network and promote the brand
- Driving business growth PAN India, partnering with coffee farmers to produce, roast, and sell premium coffee beans
Operations & Delivery Manager
Tresata Inc.
05.2023 - 02.2024
- Successfully project managed the development of the new company website
- Managed end to end recruitment and TA operations for Tresata India
- Collaborated with hiring managers to develop effective recruitment strategies and utilized diverse channels for candidate sourcing
- Developed and maintained strong vendor relationships, negotiated contracts, monitored compliance, and assessed risks for mitigation
Operations & Delivery Manager
IBM India Pvt. Ltd
11.2020 - 04.2023
- Managed Accounts Receivable & Procure to Pay department for a UK's largest News, Media & Entertainment corporation, overseeing a team of 5 TL's
- Handled vendor and subcontractor management
- Provided risk & compliance and audit support, including process, RACM, and Infosec
- Led Governance calls and Service Review Board reviews meetings
- Introduced activities/programs to recognize top performers, enhance productivity, and boost morale
Accounts Receivables Manager
Dell Technologies
08.2005 - 12.2012
- Successfully managed Accounts Receivables operations, driving business volume and growth by consistently meeting collection targets and reducing delinquency through improved operational efficiency
- Evaluated customer creditworthiness, set appropriate credit limits, and maintained low Bad Debt Provision (BDP) by promoting the use of templates, tools, processes, and training
- Developed and implemented best practices and accuracy standards, enhancing operational performance through rigorous training
- Ensured compliance with business policies and recommended process improvements to enhance decision-making
Process Developer
Genpact
11.2002 - 08.2005
- Led Accounts Receivables collections, surpassing targets and reducing delinquency through operational enhancements
- Evaluated customer creditworthiness, set credit limits, and minimized Bad Debt Provision (BDP) through process improvements
- Implemented best practices and accuracy standards, enhancing operational performance and compliance
Education
Master of Applied Psychology -
BHARATHIAR UNIVERSITY
01.2012 - 01.2015
Bachelor of Arts - undefined
UNIVERSITY OF RAJASTHAN
01.1999 - 01.2002
Skills
- Operations Management
- Risk & Compliance
- Project Management
- Recruitment
- Talent Acquisition
- Vendor Relationship Management
- Contract Negotiation
- Compliance Monitoring
- Risk Assessment
- Process Management
- Process Improvement
- Training & Development
- Resource Planning
- Client Relationship Management
- Communication
- Collaboration
Certification
Certified Scrum Master
Timeline
OKR Foundation Course
01-2025
Head - Operations & Business Development
FlyCouch Coffee Company
02.2024 - 01.2025
Operations & Delivery Manager
Tresata Inc.
05.2023 - 02.2024
Certified Scrum Master
02-2023
Operations & Delivery Manager
IBM India Pvt. Ltd
11.2020 - 04.2023
Master of Applied Psychology -
BHARATHIAR UNIVERSITY
01.2012 - 01.2015
Accounts Receivables Manager
Dell Technologies
08.2005 - 12.2012
Process Developer
Genpact
11.2002 - 08.2005
Bachelor of Arts - undefined
UNIVERSITY OF RAJASTHAN
01.1999 - 01.2002
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