Shontelle Michael
Martinsville
Summary
Enthusiastic restaurant server with ample experience working in busy eating establishments. Friendly and upbeat with strong teamwork, organization, and interpersonal skills. Punctual and reliable professional with multitasking and planning abilities. Promotes a safe and clean working environment by adhering to quality and safety standards.
Overview
1
1
year of professional experience
Work History
Server
Arby's Restaurant
02.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Server
Texas Corral Restaurants
01.2025 - Current
- Provided exceptional customer service to enhance dining experiences and build guest loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Maintained cleanliness and organization of dining area, complying with health and safety regulations.
- Adapted quickly to changing restaurant demands during peak hours while maintaining service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Manager in Training, Head of Maintenance
McDonald's Restaurant
01.2024 - 01.2025
- Assisted in daily operations, ensuring adherence to company standards and protocols.
- Supported team members in executing tasks efficiently and maintaining workflow consistency.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Maintained inventory accuracy through regular audits and efficient stock management practices.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced settings.
Education
Owen Valley High School
Spencer, IN05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Quality control
- Performance improvement
- Task prioritization
- Cleanliness standards
- Customer service
Timeline
Server
Arby's Restaurant
02.2025 - Current
Restaurant Server
Texas Corral Restaurants
01.2025 - Current
Manager in Training, Head of Maintenance
McDonald's Restaurant
01.2024 - 01.2025
Owen Valley High School
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