Shorya Prashar

• Company Overview: Stockfam Pty Ltd
• Managing Business for McDonald's Restaurants
• Commitment to policies and procedures thus taking the principal accountability for the operations from people, sales, profit, administration, quality and security front
• Managing recruitment and retention of internal customers for sourcing the best talent from diverse sources to ensure effective working; also analyzing training needs and accordingly arranging training sessions for new/existing staff on technical and functional aspects to keep their skill levels up to date
• Leadership skills in managing store and ensuring complete life cycle of employee is properly taken care of from orientation to performance management to exit
• Expertise in handling cost effective budget operations while ensuring optimum utilization of available funds; keeping track on inflow & outflow of funds and resources and accordingly executing strategies to control overall cost to ensure maximum profitability
• Expertise in executing plans for increasing the customer loyalty and ensuring a delightful experience
• Competently maintaining highest standards of customer service giving preference to their satisfaction & promptly resolving their problems & concerns for referral & repeat business
• Competent in scheduling and staffing of employees to meet the business requirements and thus supporting plans to maximize store business
• Properly trained to handle ad hoc requirements and challenges by studying a trend analysis and making decisions accordingly
• Evaluating the short and mid range objectives, analysis of the same and thus making an action plan for any deviations found
• Accountable for achieving business targets within stipulated budget and time frame
• Ensuring workplace safety by using proper measures and coaching all on workplace habits and policies
• Competent on doing a risk analysis for the workplace and acting upon identified risk areas
• Ensuring that the wages, leaves and all other policies are dealt with to avoid any labor violations
• Competent in Store checks and audits and successfully certified for clearing all
• Maintained and monitored food safety standards to ensure compliance with health regulations.
• Developed operational policies and procedures for daily restaurant operations.
• Conducted regular staff meetings to discuss operational issues, customer service, and safety.
• Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
• Monitored inventory levels to ensure adequate supply of products and ingredients.
• Established cost-saving measures to reduce overhead expenses while maintaining quality of service.
• Ensured compliance with local health codes by inspecting kitchen areas on a regular basis.
• Analyzed financial data such as sales reports to identify areas needing improvement or growth opportunities.
• Created promotional campaigns and marketing materials to attract new customers and increase sales volume.
• Oversaw daily cash deposits and reconciliation of bank accounts at end of day shift.
• Resolved customer complaints in a timely manner while providing excellent customer service.
• Reviewed monthly P&L statements to monitor budget goals and performance objectives.
• Managed the ordering process for supplies, equipment, and other necessary items.
• Coordinated special events such as banquets or catering functions for private parties.
• Organized weekly team building activities among restaurant staff members.
• Provided feedback on product development ideas from customers or employees.
• Assessed staffing needs based on business demands during peak hours.
• Implemented strategies designed to improve overall efficiency in order fulfillment processes.
• Inspected dining area regularly for cleanliness, maintenance issues, or safety hazards.
• Investigated customer complaints regarding quality of food or services rendered.
• Performed administrative duties such as payroll processing or employee reviews.
• Coordinated with marketing team to develop and launch promotions and special events.
• Controlled budget expenses by approving food, beverages and supplies purchases.
• Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximize revenue.
• Supervised invoice and payroll processing to monitor accuracy and timely payment.
• Evaluated performance by measuring guest satisfaction, volume and revenue to facilitate changes and boost operations success.
• Oversaw and managed catering and event food service operations.
• Confirmed adequate staffing at peak service timeframes to deliver prompt and attentive service to guests.
• Collaborated with professionals to devise and administer business plan to enhance quality, service, and profitability.
• Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
• Worked closely with kitchen staff to maintain streamlined operations and resolve issues.
• Planned and directed insightful employee training programs to maintain top-tier food service standards.
• Orchestrated employee development and retention strategies and programs.
• Determined effective selling techniques and trained staff on upselling tactics.
• Established and enforced health and safety procedures and policies to meet operational standards and regulatory requirements.
• Monitored employee productivity benchmarks to drive improvements.
• Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
• Offered individual and group feedback to address staff performance concerns.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Coaching among team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

• Company Overview: Stockfam Pty Ltd
• Stockfam Pty Ltd

McDonald's India

McDonald's India

McDonald's India