Shorya Soam

Perfios Software Solutions Pvt. Ltd. is a leading B2B SaaS fintech company headquartered in Bangalore, serving over 1,000 financial institutions across 18+ countries. Recognized as a unicorn in 2024, Perfios specializes in real-time credit decisioning, data aggregation, KYC/identity verification, and financial analytics solutions for banks, NBFCs, insurance providers, and fintechs. With strong expertise in handling large-scale financial data, regulatory compliance, and AI-driven analytics, Perfios enables clients to automate lending, onboarding, fraud detection, and risk management processes, significantly improving customer experience and operational efficiency.

Associate Director – Product Management (2024– Present)

Drove product strategy and roadmap execution, launching scalable solutions that increased marketing-driven sales by ~₹50 lakhs–1Cr annually (~10%).

Led cross-functional teams of 15+ members, delivering high-impact product releases on time and within scope.

Oversaw three end-of-life applications, managing client queries, change requests, and data migrations to ensure smooth transitions and maintain 95%+ customer satisfaction during contract closures.

Mentored and coached 5–7 product managers, introducing structured discovery practices and data-driven prioritization that reduced feature backlog by ~25%.

Implemented design thinking and experimentation frameworks, improving user satisfaction (NPS) by 15% and reducing customer churn by ~5%.

Directed trade-off decisions between technical feasibility and business goals, increasing overall product success rate by ~10% and accelerating time-to-market by 2–3 weeks per release cycle.

Partnered with enterprise clients and key stakeholders to define business requirements, evaluate market opportunities, and launch products contributing to ~15% increase in customer adoption.

Product Manager - III (2022–2024)

Conceptualized and deployed enhanced product features, driving ~10–12% YoY growth in adoption and improving customer engagement.

Conducted user research, interviews, and quantitative/qualitative analysis to validate product ideas and prioritize high-impact features, increasing active user engagement by ~18%.

Defined milestone criteria within the product roadmap, streamlining SDLC and improving on-time delivery from 75% → 90%.

Coordinated cross-functional design and planning meetings, reducing cross-team rework by ~15% and ensuring alignment with product vision.

Documented user stories, functional specifications, and feature requirements, enabling smooth implementation and reducing defect leakage by ~20%.

Communicated project updates and deadlines effectively, improving stakeholder satisfaction scores by ~12%.

India’s leading fintech and digital payments platform, serving millions of consumers and merchants nationwide. Specializes in mobile wallets, banking, lending, insurance, and wealth management services, enabling large-scale digital financial transactions, seamless payments, and data-driven financial solutions. Recognized for innovation in fintech and a strong focus on customer experience, adoption, and operational scalability.

Defined and implemented milestone criteria across the fraud product roadmap, streamlining SDLC processes and improving delivery efficiency by ~15%.

Conceptualized and deployed enhanced features for the Risk & Fraud engine, optimizing transaction monitoring and detection algorithms, resulting in ~8% increase in fraudulent transaction detection.

Monitored and analyzed key product performance metrics, leveraging data insights to fine-tune fraud rules, reduce false positives, and improve system accuracy.

Evaluated new risk mitigation opportunities during strategic planning sessions, influencing product strategy to proactively address emerging fraud patterns.

Led cross-functional design and planning meetings, aligning engineering, data science, QA, and business teams to ensure timely delivery of critical fraud prevention capabilities.

Prioritized roadmap initiatives to achieve product goals, regulatory compliance, and measurable business outcomes.

Created comprehensive product documentation, including feature specifications, fraud detection logic, and release plans, ensuring clear communication across teams.

Led QA for Hotels and Machine Learning verticals within Paytm’s ecosystem, managing end-to-end quality assurance from requirement analysis to release.

Designed and executed API automation using Rest Assured and performed database testing, significantly improving test coverage and reducing production defects by ~20%.

Owned bug reporting, tracking, and status reporting, ensuring timely resolution of critical issues and smooth product releases.

Collaborated closely with product managers and engineering teams to define acceptance criteria, validate ML model outputs, and ensure alignment with business requirements.

Implemented QA processes and best practices, streamlining workflows and accelerating release cycles by ~15%.

Mentored and guided junior QA engineers, building team capabilities and promoting automation and data-driven testing practices.

Subsidiary of U.S.-based hCentive Inc., specialized in cloud-based healthcare software solutions for insurance marketplaces. Developed the WebInsure suite, enabling state agencies, brokers, and insurers to manage health insurance enrollment, distribution, and compliance. Recognized for innovation in health tech, supporting exchanges in New York, Colorado, and Kentucky.

Led QA for U.S.-based healthcare billing and insurance applications, managing end-to-end quality assurance from requirement gathering to release.

Developed and executed comprehensive test plans, including functional, integration, regression, and database testing, ensuring compliance with healthcare regulations and reducing post-release defects by ~20%.

Implemented automated testing frameworks for critical modules, accelerating release cycles by ~15% and improving reliability of insurance and billing workflows.

Coordinated with development, product, and client teams to define acceptance criteria, resolve critical issues, and ensure timely delivery of high-quality releases.

Managed bug tracking, reporting, and QA status updates, providing transparent communication to stakeholders and enabling faster resolution of issues.

Mentored and guided junior QA engineers, building team capabilities and promoting best practices in testing and process adherence.

Impetus Technologies is a global digital engineering firm specializing in cloud, data, and AI solutions. With a strong presence in the U.S., the company delivers innovative services to industries including healthcare, banking, education, and telecom. Impetus is recognized for its expertise in building scalable, high-performance applications and platforms that drive digital transformation.

Led QA initiatives for a U.S.-based healthcare application, focusing on ensuring compliance with industry standards and regulations.

Developed and executed comprehensive test plans, encompassing functional, integration, and regression testing to ensure the application's reliability and performance.

Collaborated with cross-functional teams, including developers and product managers, to define acceptance criteria and ensure alignment with business requirements.

Utilized automation tools to enhance testing efficiency and coverage, contributing to a reduction in manual testing efforts.

Reported and tracked defects, ensuring timely resolution and maintaining high-quality standards throughout the development lifecycle.

Accenture is a leading global professional services company specializing in digital, cloud, and security. With over 774,000 employees worldwide, Accenture offers services in strategy and consulting, technology and operations, and Accenture Song. The company serves clients across more than 120 countries, providing unmatched experience and specialized skills across more than 40 industries.

Worked across multiple domains, including Banking & Insurance, Education, Media & Entertainment, SAP HR, and Salesforce (SFDC), gaining exposure to diverse business processes and technologies.

Led QA efforts for multiple projects, including requirement analysis, test planning, execution, defect tracking, and reporting to ensure high-quality deliverables.

Collaborated with cross-functional teams including developers, business analysts, and product managers to define acceptance criteria and ensure compliance with client requirements.

Handled end-to-end QA activities such as functional, integration, regression, and UAT testing, ensuring timely and defect-free product releases.

Mentored and guided junior QA engineers, improving team capability and promoting best practices in QA processes.

Adapted quickly to new domains and technologies, showcasing versatility and strong problem-solving skills across SAP HR, Salesforce, and multiple client-specific systems.