Strategic and results-oriented HR leader with 16+ years of progressive experience in HR Business Partnering, Talent Management, and HR Operations. Proven ability to align people strategies with business goals to enhance workforce engagement, retention, and organizational performance. Adept at managing HR functions for workforces of 3,500+ employees and leading cross-functional teams to deliver scalable, data-driven HR solutions. Promoted four times during a 16-year tenure at Concentrix, culminating in a Site HR Leader (Manager) role—reflecting consistent leadership, innovation, and operational excellence. Seeking to contribute to a growth-focused organization by driving impactful HR initiatives and cultivating high-performance cultures.
Overview
18
18
years of professional experience
2
2
Certificates
Work History
Manager Human Resources / Site Lead
Concentrix Daksh Business Services
Bengaluru, Karnataka
3 2008 - 12.2024
Led HR strategy and operations for a global workforce of 3,500+ employees across multiple business verticals.
Leadership & People Strategy: Directed a team of six HR Business Partners to execute people initiatives aligned with business goals, enhancing workforce engagement and operational alignment.
Attrition Management: Reduced monthly attrition from 10–12% to 4–5% through targeted retention strategies, early warning systems (EWS), and leadership engagement programs.
Spearheaded employee relations with a focus on legal compliance and empathy—resolving complex grievances, including POSH and salary parity issues. Achieved a 30% YoY reduction in complaints through proactive conflict resolution, policy education, and trust-building initiatives.
Led end-to-end HR policy rollouts—including Comp-Off payouts, leave enhancements, and pandemic-era benefits—through targeted town halls and manager sessions, resulting in smooth adoption, strong stakeholder alignment, and a 25% drop in policy-related inquiries.
Governance & Compliance: Delivered insights through governance meetings, aligned HR metrics with leadership goals, and ensured 100% compliance with labor laws by liaising with external authorities and legal teams.
Engagement & Culture: Spearheaded site-wide initiatives including R&R programs, festivals, skip-level connects, wellness workshops, and leadership roundtables to foster an inclusive, high-performance culture.
Operational Excellence: Managed statutory processes (PF, ESIC, gratuity, corporate insurance) and led onboarding through induction programs and IJPs, improving internal mobility and candidate experience.
Data-Driven HR: Leveraged HR dashboards and predictive analytics to drive decisions related to attrition, engagement, and performance trends, enabling proactive workforce planning.
Implemented talent management strategies—including Top Talent programs and customized learning interventions—through close collaboration with L&D and business leaders, driving high-potential engagement and boosting operational efficiency by 30%.
Diversity & Inclusion: Led DEI initiatives including sensitization workshops, women-centric safety programs, and cultural events. Ensured full POSH compliance and promoted well-being through emotional support platforms.
Cross-Functional Impact: Partnered with C&B teams on assessment center projects; managed HR procurement including vendor negotiations and CSR drives with NGO collaboration. Conducted IJP interviews to support internal talent progression.
HR Executive (in Contract Staffing)
GE Healthcare - GE BE Pvt Ltd
Bengaluru, Karnataka
10.2005 - 01.2008
Managed the end-to-end employee lifecycle, including onboarding/offboarding, C&B, MIS, and employee relations. Ensured seamless HR operations through data-driven support and engagement initiatives.
Assistant Consultant - Human Resource Development (SSG)
Ma Foi Management Consultants Ltd
Bengaluru, Karnataka
06.2005 - 10.2005
Handling payroll cycle (Comp & Ben), Employee Relations of the contract staffing till exit formalities.
Sr. Executive - Human Resources
SER (South Eastern Roadways)
10.2004 - 05.2005
During my tenure, I was in charge of all the HR functions relating to all the branches of the five Zones covering and was reporting to C.O.O
At the Corporate Office, Bangalore.
Education
Masters in Human Resource Management (MHRM) -
Christ College
Bachelor’s Degree in Business Management – BBM - undefined
Bangalore University
Skills
Business Partnering
Accomplishments
Successful HR Business Partner Certification Program
Successfully certified HRP Assessment.
Ovation Award (Good Team Player Award) 2009, GEM (Going Extra Mile) award for the year 2010
Won Thank You Award for the year 2011
2017 Circle of Excellence Award
Unsung Hero Award – Nov 2017
Certificate of Appreciation from Country Leader
Corporatetrainings
Six Sigma Certified
High Performance HR Team from Breakthrough
FISH
Seven Habits
Executive Presence
Interpersonal Skills
Leadership Development program
Collaborate Effectively
Commn for Oprtnl Exclnc
Effective Presentation
Certification
Analyzing and Visualizing Data with Microsoft Power BI
Computerknowledge
Windows 2007, Windows XP, MS Office 97, 2007, 2008, Lotus Notes, Outlook, ERP Tools (PeopleSoft 9.1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Disclaimer
I, Shoukath Ali hereby declare that all the information mentioned above are true, correct and complete to the best of my knowledge and belief.
Timeline
Naukri Maestro Recruiter Program Certification
04-2025
Analyzing and Visualizing Data with Microsoft Power BI
03-2025
HR Executive (in Contract Staffing)
GE Healthcare - GE BE Pvt Ltd
10.2005 - 01.2008
Assistant Consultant - Human Resource Development (SSG)
Ma Foi Management Consultants Ltd
06.2005 - 10.2005
Sr. Executive - Human Resources
SER (South Eastern Roadways)
10.2004 - 05.2005
Masters in Human Resource Management (MHRM) -
Christ College
Bachelor’s Degree in Business Management – BBM - undefined
Customer Service Representative at Concentrix Daksh Business Services Pvt LtdCustomer Service Representative at Concentrix Daksh Business Services Pvt Ltd
Senior Representative, Operations at Concentrix Daksh Services India Private LimitedSenior Representative, Operations at Concentrix Daksh Services India Private Limited