Shoumik Roy
Kolkata
Summary
Dynamic operations leader with a proven track record, excelling in operational strategy and budget management. Skilled in vendor negotiation project handling and team leadership, I successfully implemented training programs that enhanced workforce productivity by 20%, driving efficiency and fostering strong client relationships.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Area Manager of Operations
Ntex Transportation Pvt Ltd
Kolkata
07.2025 - 11.2025
- Oversaw daily operations and ensured compliance with safety regulations.
- Managed staff schedules and improved workforce productivity across multiple locations.
- Implemented training programs to enhance employee skills and performance levels.
- Developed operational strategies to streamline workflows and reduce costs.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
- Reviewed existing contracts with vendors and suppliers to ensure they are up-to-date and compliant with current regulations.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
- Negotiated terms of agreements when necessary in order to secure better pricing or services from vendors and suppliers.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Implemented successful business strategies to increase revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Regional Manager
Implementers Retail India Pvt Ltd
Kolkata
07.2024 - 06.2025
- Led regional operations to enhance customer satisfaction and service quality of different projects.
- Developed training programs for staff to improve product knowledge.
- Collaborated with cross-functional teams to implement marketing strategies across regions.
- Analyzed market trends to identify opportunities for growth and expansion initiatives.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Conducted performance evaluations to guide team development and improve efficiency.
- Facilitated communication between upper management and regional teams for strategy alignment.
- Oversaw budget management for regional operations, ensuring effective resource allocation.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Created and maintained relationships with key customers in the region.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Expanded business, developed revenue, and managed market gains.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Maintaining vendor wise ledger amd timely payment withing the given credit period.
Assistant Manager
Redplum Private Ltd
Kolkata
03.2024 - 07.2024
- Assisted in developing staff training programs and performance evaluations.
- Coordinated daily operations and ensured compliance with company policies.
- Managed inventory levels and facilitated timely restocking of supplies.
Operations Manager
Rozeus Airport Retail Ltd(Cococart Ventures Pvt Ltd)
Kolkata
02.2022 - 07.2023
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated inventory management using advanced tracking systems.
- Oversaw team performance and provided guidance to staff members.
- Monitored supply chain activities to ensure timely product availability.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for supply chain.
- Oversaw financial management, budget management of vendors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Assistant Manager-Operations
Wakefit Innovations Pvt Ltd
Kolkata
08.2021 - 12.2021
- Assisted in managing daily operations and workflow efficiency.
- Coordinated staff schedules to optimize resource allocation.
- Supported training programs for new team members and ongoing staff development.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Managed logistics associated with product shipments ensuring timely deliveries.
- Implemented process improvements to enhance operational performance.
Operations Manager
Hiveloop E-commerce Private Ltd
Kolkata
04.2020 - 07.2021
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated inventory management using advanced tracking systems.
- Oversaw team performance and provided guidance to staff members.
- Implemented process improvements to enhance operational efficiency.
- Established effective relationships with vendors to negotiate pricing.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitoring vendor payment released within the given time period and issuing DN, CN wherever needed.
Operation Executive
Proconnect Supply chain solutions Ltd
Kolkata
05.2018 - 04.2020
- Collaborated with teams to streamline supply chain processes and improve efficiency.
- Managed inventory levels to ensure timely product availability for clients.
- Analyzed market trends to support strategic sourcing decisions and initiatives.
- Generating PO and managing the timely closing of the PO.
- Managing clients deliverables through proper planning of inventory and operations efficiency.
- Monitoring timely Vendor payment within the credit period alloted.
- Assisted in developing procurement strategies to enhance supplier relationships.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Organized and facilitated regular meetings with senior management teams.
- Created and maintained relationships with key stakeholders.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Audit Executive
Virtuso Verifica (I) Private Limited
Kolkata
04.2018 - 04.2018
- Assisted in conducting internal audits to evaluate compliance with policies.
- Gathered and organized financial documents for review and analysis.
- Supported audit team in preparing detailed reports on findings.
- Inspected accounts receivable and payable ledgers.
Education
PGDM - Logistics And Supply Chain Management
IISWBM
Kolkata 03.2018 - 02.2019
Bachelor of Commerce - Accounting And Finance
The Bhawanipore Gujrati Education Society
Kolkat 04.2013 - 06.2016
Skills
- Operational strategy
- Budget management
- Staff training
- Inventory control
- Vendor Management
- Project Management
- Vendor negotiation
- Team leadership
- Effective communication
- Problem solving
- Relationship building
- Decision making
- Cross-functional coordination
- Operational efficiency
- Workforce planning
- Facility management
- Standard operating procedures
- Key performance indicators
- Forecasting
- Customer and vendor relations
- Asset management
- Proficient in D365, citrix
- Process improvements
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Best Regional Manager
- Best Operation Manager
Timeline
Area Manager of Operations
Ntex Transportation Pvt Ltd
07.2025 - 11.2025
Regional Manager
Implementers Retail India Pvt Ltd
07.2024 - 06.2025
Assistant Manager
Redplum Private Ltd
03.2024 - 07.2024
Operations Manager
Rozeus Airport Retail Ltd(Cococart Ventures Pvt Ltd)
02.2022 - 07.2023
Assistant Manager-Operations
Wakefit Innovations Pvt Ltd
08.2021 - 12.2021
Operations Manager
Hiveloop E-commerce Private Ltd
04.2020 - 07.2021
Operation Executive
Proconnect Supply chain solutions Ltd
05.2018 - 04.2020
Audit Executive
Virtuso Verifica (I) Private Limited
04.2018 - 04.2018
PGDM - Logistics And Supply Chain Management
IISWBM
03.2018 - 02.2019
Bachelor of Commerce - Accounting And Finance
The Bhawanipore Gujrati Education Society
04.2013 - 06.2016