Shounak Singh
Gurgaon,Delhi
Summary
Results-driven Senior Manager with 15 years of experience in the Airline and Air Contracting industry. Expertise in Product & Supplier Management, Revenue & Ancillary Revenue Strategies, B2B & B2C Business, Operations, and Customer Service. Proven ability to optimize commercial strategies, automate processes, and manage large-scale partnerships. Strong leadership in recruitment, delegation, stakeholder management, and performance evaluation.
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Manager – Business & Partnerships
Ixigo.com
Gurugram
01.2022 - Current
- Led airline/partner commercial negotiations, securing PLB/MLB deals, cashback programs, sector promotions, and ancillary revenue opportunities.
- Managed revenue handling and P&L tracking for flights, ensuring daily sales, transactions, and revenue optimization.
- Managed the onboarding of new airlines, ensuring seamless integration into the booking system and maximizing sales opportunities.
- Spearheaded API integrations, collaborating with product teams to implement new offerings and process automation.
- Managed TCS and TDS issues and recoveries, ensuring compliance with tax regulations and timely reconciliation with suppliers and partners.
- Resolved real-time tech issues related to search rates, fare failures, and system integrations.
- Managed supplier relations, tracking pending refunds, and ensuring timely settlements.
- Led LCC/GDS integrations (Amadeus, Galileo, and all LCC airlines) to streamline flight booking processes.
- Led the integration of new airline routes, ensuring accurate inventory updates and availability across booking platforms.
- Handled UETTR (Unutilized E-Ticket Tracking Report) and No-Show refund processes, ensuring timely claim submission and recovery from airlines and suppliers.
- Led visa product integration and partnerships with travel service providers, optimizing customer access to visa solutions.
- Managed cab booking and partnerships, ensuring seamless integration with travel services for enhanced customer experience.
- Managed holiday package sales by integrating partner offerings, ensuring seamless availability and enhanced customer experience.
- Oversaw partnership initiatives, including insurance (Reliance General for international customers), Forex cards, Visa partners, and banking collaborations (SBI Yono, Bajaj Finserv).
Deputy Manager – Flights Contracting
Goibibo & MakeMyTrip
Gurugram
04.2018 - 12.2021
- Managed airline contracting, supplier negotiations, and revenue strategies to maximize business efficiency.
- Developed and integrated new products with tech teams, ensuring seamless API implementation for post-sales services and ancillaries.
- Led contract renewals, commercial discussions, and vendor management for competitive fare deals.
- Maintained GDS quotas, reducing booking failures and improving system efficiency.
- Spearheaded a new B2B project, focusing on supply chain innovations, tech advancements, and marketing promotions.
Assistant Manager
Goibibo.com
Gurugram
04.2016 - 03.2018
- Supervised back-office operations, ensuring process efficiency and compliance with TATs.
- Led customer service teams, optimizing sales through upselling and cross-selling techniques.
- Developed and executed strategies for improving employee performance and customer satisfaction.
Operations Team Leader
Goibibo.com
Gurugram
07.2015 - 03.2016
- Managed a team of 100+ travel specialists, ensuring adherence to safety, regulatory, and compliance guidelines.
- Provided training and mentorship, improving team efficiency and service quality.
SME – Corporate Travel
Interglobe Technologies
Gurugram
02.2013 - 07.2015
- Managed corporate travel for domestic & international flights, Citi Premier Miles, and hotel bookings.
- Led a team handling ticketing and email operations, ensuring quick response and resolution.
Process Associate
IBM Daksh Pvt. Ltd.
Chandigarh
02.2012 - 02.2013
- Managed ticketing for Domestic & International travel, US Sales, and Ex-India Sales.
Process Associate
Tech Mahindra
Chandigarh
01.2011 - 02.2012
- Handled Tata Docomo billing reconciliations and customer escalations.
Education
BA -
EIILM
Chandigarh 01.2010 - 06.2013
MBA - Business Management
NMIMS
Mumbai 01.2024 - Current
Skills
Certification
Galileo & Amadeus (Computerized Reservation System)
Awards Recognition
- Superhero’s ixi-gem Award, 2023-24, ixigo.com
- 5x Top Achiever, MakeMyTrip
- Go-Tripper of the Year, 2018-19
- Impact Award, 2017-05, 2017-09
- Stellar Award, 2015
- Dream Team, 2015
Timeline
MBA - Business Management
NMIMS
01.2024 - Current
Senior Manager – Business & Partnerships
Ixigo.com
01.2022 - Current
Deputy Manager – Flights Contracting
Goibibo & MakeMyTrip
04.2018 - 12.2021
Assistant Manager
Goibibo.com
04.2016 - 03.2018
Operations Team Leader
Goibibo.com
07.2015 - 03.2016
SME – Corporate Travel
Interglobe Technologies
02.2013 - 07.2015
Process Associate
IBM Daksh Pvt. Ltd.
02.2012 - 02.2013
Process Associate
Tech Mahindra
01.2011 - 02.2012
BA -
EIILM
01.2010 - 06.2013
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