Shourya Kumar

As an Analyst in GF&OS Employee and Time Management, I play a pivotal role in driving process excellence and operational efficiency across global Time & Billing functions. In addition to managing core responsibilities, I actively contribute to service governance initiatives and team development. I also oversee all activities performed to ensure alignment with operational goals and quality standards. Key responsibilities include:

• Performing Theoretical Capacity (Theocap) adjustments to support accurate billing and optimized resource allocation.
• Conducting monthly absorption calculations to align with financial reporting and support cost transparency and control.
• Utilizing in-depth knowledge of Oracle to manage Time & Billing operations efficiently and ensure accurate data management.
• Customizing and enhancing Business Objects (BO) reports to address client-specific needs and support informed decision-making.
• Maintaining and updating employee profiles for onboarding, rehires, promotions, terminations, and leave of absence, ensuring data integrity across systems.
• Managing the lifecycle of project and case codes, including creation, updates, and closures, to enable precise tracking of billable work.
• Overseeing shared mailboxes for the Middle East, Nordics, and Paris regions, ensuring timely and accurate issue resolution.
• Driving service governance initiatives by creating Standard Operating Procedures (SOPs), toolkits, and detailed process maps to promote consistency and best practices across teams.
• Collaborating with a newly formed team, providing hands-on training and knowledge transfer on key Time & Billing processes, system usage, and compliance standards.
• Identifying and implementing process improvements by analyzing operational gaps between local offices and GF&OS, contributing to global standardization and efficiency.
• Leading efforts to unify procedures across regions, supporting a consistent and scalable global operating model.

• In my role as a Time & Billing Associate, I am responsible for managing employee profiles and billing activities to ensure accuracy and uphold financial integrity.
• Managing and resolving timesheet queries promptly to maintain billability and avoid revenue impact.
• Complete knowledge of Oracle for managing Time & Billing activities, ensuring efficient platform use for operational tasks.
• Proficient in editing and customizing BO (Business Objects) reports to meet client-specific requirements.
• Maintaining employee profiles, including onboarding (new hires), promotions, rehires, leaves of absence, and terminations, to ensure up-to-date records.
• Managing project codes, including the creation, maintenance, and closure of case codes, ensuring accurate tracking of billable activities.
• Overseeing the mailbox for three geographies (Middle East, Nordics, and Paris), providing timely and accurate responses.
• Applying analytical skills to identify process improvement opportunities between local offices and Global Finance & Operations Services (GF&OS).
• As a Travel & Expense Associate at Boston Consulting Group, I play a critical role in managing travel and expense activities, ensuring accuracy and strict compliance with company policies.
• Efficiently processing and reviewing expense reports to ensure they align with established guidelines and standards.
• Demonstrating a keen ability to distinguish between original and tampered invoices, ensuring financial integrity.
• Contributing to the development and implementation of strategies aimed at optimizing financial systems and operational processes.
• Applying analytical skills and attention to detail to identify areas for process improvements and cost savings.
• Recognized in the A&R for consistently delivering high-quality outcomes, highlighting a commitment to excellence and results-driven performance.

• Managed weekly timesheet filings and ensured timely submissions.
• Extracted and analyzed revenue reports to support financial decision-making.
• Processed employee claims and prepared payments for reimbursements.
• Led end-to-end project management with a turnaround time of less than 24 hours.
• Served as the primary point of contact for India-based employees regarding reimbursement and timesheet queries.
• Conducted internal audits and maintained comprehensive MIS records.
• Proficient in Microsoft Tools.
• Gained foundational experience with ORACLE, INFOR, and CHROMERIVER systems.

• Executed the pre-registration process for the Domestic Efficient Lighting Programme (DELP), a government initiative promoting energy conservation by switching to LED bulbs in Delhi.
• Conducted research using various search engines to compile energy-efficient methods, contributing to a comprehensive data repository.
• Led public outreach efforts, encouraging citizens to pre-register under DELP and raising awareness about the benefits of energy conservation.
• Played a key role in motivating peers and the general public to join the awareness and pre-registration drive for the program.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Prepared project presentations and reports to assist senior staff.
• Generated reports detailing findings and recommendations.

• Managed marketing and promotional activities on campus for Microsoft VFEST 2015, a pan-India college festival spanning across 7 cities.
• Conducted awareness drives and organized team-building initiatives, fostering student participation and engagement.
• Contributed to the event's success by promoting competitions, culminating in the grand finale on February 13th-14th, 2015, in Goa.