Summary
Overview
Work History
Education
Skills
Accomplishments
Extra Curricular Activities
Timeline
Generic

Shourya L Rai

Bangalore,Karnataka

Summary

Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 3 year track record of success in Education Industry.

Overview

2
2
years of professional experience

Work History

Relationship Manager

TC Global, The Chopras Group
bangalore, karnataka
10.2019 - 12.2020
  • Industry Experience of about a year in counseling students for Global / Overseas Education.
  • Responsible for assisting in complete end to end process from Analyzing student profile to providing shortlisting of universities , suitable courses , entrance exams, application process and visa related process.
  • Participating and Managing University fairs conducted by the organization.( Virtual and face to face).
  • Understanding the need and interest of the student and guide them accordingly by analyzing their profile and providing suitable options and suggestions with regards to country , university, course to give them the best suited option.
  • Provide Counseling sessions to students for necessary additional exams required for relevant courses.
  • ( IELTS , GRE,GMAT,SAT,TOEFL,PTE,CMAP) 3.Responsible for tracking applications of the students, reviewing and editing documents related to SOP, LOR, Resume.
  • Follow up with universities for offers of the students based on admission criteria.
  • Interacting with multiple teams Pan India for Visa assistance.
  • Responsible for achieving revenue and application targets set by the company in individual capacity and coordinating along with the team.
  • Participate in Webinars organized by universities for training , learning and development.
  • Manage multiple fairs organized by the organization.
  • Stay updated and well informed with regards to international economy and current affairs.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Transcended requirements on consistent basis to satisfy customers.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Business Development Associate

Cue learn PVT. LTD, EduTech
bangalore, karnataka
06.2018 - 09.2019
  • On boarding Teachers from all over India.
  • Pitching products and services to prospective customers over the phone, over the web or by email.
  • Cold/warm calling would be integral.
  • Process applications with inbound and outbound communication.
  • Maintain and expand the company’s database of prospects and nurture partner relationships in every interaction.
  • Ensure day to day follow up by creating tasks, meetings, completing account information, keeping proper notes in the CRM.
  • Co-ordinating and resolving queries of customers and teacher partners.
  • Recommend changes and highlight issues and structural changes in workflow to meet business needs.
  • Ensuring high number of quality enrollments with minimum churn for the assigned cluster.
  • Teacher training and Assessment.
  • Balance partner interest with interests of the organization.
  • Grow and nurture partner relationships in every interaction.
  • Handled a team of 12 Buddies ( Cuemath Teacher Partners ) to work for Supply.
  • Resolution Specialist.
  • Resolving tickets and semi voice process.
  • Addressing the stakeholders issue to their utmost satisfaction.
  • Handling training and app related issues.
  • Improve conversion ratio of the supply team.
  • Handling parent queries and resolving to the best of their satisfaction.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Enhanced customer experience using all omnichannel offerings.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Organized focus groups to design best marketing strategy for product offerings.
  • Developed business pipeline using cold and warm techniques.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Used CRM to handle current portfolio and prospective leads.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Jain College -Bangalore University
Bangalore

St Aloysius Pu College
Mangalore

Baldwin Co Education Extension High School
Bangalore

Skills

    Relationship building and management

undefined

Accomplishments

    -Team head of “SCAPS” ( student career advisory and
    placement services) forum.

    -Member of the ‘‘sports forum’’ of Jain college.

    -Won a MacBook for achieving Targets in Cuemath.

Extra Curricular Activities

-Part of various organizing teams, forums.
- Organized various sports events. (Indoor and Outdoor).

- Organized cultural events.
-Head of Business Quiz for inter college fest.

-Certificate program in digital marketing.
-Attended workshop/seminar on cardio pulmonary resuscitation.

-Attended workshop on time management.

-Participated in corporate expo 2016.

-Attended district Leadership Training Workshop by Rotary 2015.

PROJECT.
A study of Human Resource policies with specific reference to welfare measures.

Timeline

Relationship Manager

TC Global, The Chopras Group
10.2019 - 12.2020

Business Development Associate

Cue learn PVT. LTD, EduTech
06.2018 - 09.2019

Baldwin Co Education Extension High School

St Aloysius Pu College

Jain College -Bangalore University

Similar Profiles

CREATE PROFILE
Shourya L Rai