Shourya L Rai
Bangalore,Karnataka
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 3 year track record of success in Education Industry.
Overview
2
2
years of professional experience
Work History
Relationship Manager
TC Global, The Chopras Group
bangalore, karnataka
10.2019 - 12.2020
- Industry Experience of about a year in counseling students for Global / Overseas Education.
- Responsible for assisting in complete end to end process from Analyzing student profile to providing shortlisting of universities , suitable courses , entrance exams, application process and visa related process.
- Participating and Managing University fairs conducted by the organization.( Virtual and face to face).
- Understanding the need and interest of the student and guide them accordingly by analyzing their profile and providing suitable options and suggestions with regards to country , university, course to give them the best suited option.
- Provide Counseling sessions to students for necessary additional exams required for relevant courses.
- ( IELTS , GRE,GMAT,SAT,TOEFL,PTE,CMAP) 3.Responsible for tracking applications of the students, reviewing and editing documents related to SOP, LOR, Resume.
- Follow up with universities for offers of the students based on admission criteria.
- Interacting with multiple teams Pan India for Visa assistance.
- Responsible for achieving revenue and application targets set by the company in individual capacity and coordinating along with the team.
- Participate in Webinars organized by universities for training , learning and development.
- Manage multiple fairs organized by the organization.
- Stay updated and well informed with regards to international economy and current affairs.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Transcended requirements on consistent basis to satisfy customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Business Development Associate
Cue learn PVT. LTD, EduTech
bangalore, karnataka
06.2018 - 09.2019
- On boarding Teachers from all over India.
- Pitching products and services to prospective customers over the phone, over the web or by email.
- Cold/warm calling would be integral.
- Process applications with inbound and outbound communication.
- Maintain and expand the company’s database of prospects and nurture partner relationships in every interaction.
- Ensure day to day follow up by creating tasks, meetings, completing account information, keeping proper notes in the CRM.
- Co-ordinating and resolving queries of customers and teacher partners.
- Recommend changes and highlight issues and structural changes in workflow to meet business needs.
- Ensuring high number of quality enrollments with minimum churn for the assigned cluster.
- Teacher training and Assessment.
- Balance partner interest with interests of the organization.
- Grow and nurture partner relationships in every interaction.
- Handled a team of 12 Buddies ( Cuemath Teacher Partners ) to work for Supply.
- Resolution Specialist.
- Resolving tickets and semi voice process.
- Addressing the stakeholders issue to their utmost satisfaction.
- Handling training and app related issues.
- Improve conversion ratio of the supply team.
- Handling parent queries and resolving to the best of their satisfaction.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Enhanced customer experience using all omnichannel offerings.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Organized focus groups to design best marketing strategy for product offerings.
- Developed business pipeline using cold and warm techniques.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Used CRM to handle current portfolio and prospective leads.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Jain College -Bangalore University
BangaloreSt Aloysius Pu College
MangaloreBaldwin Co Education Extension High School
BangaloreSkills
Relationship building and management
Sales expertise
Written and verbal communication
Client Relationships
Business relationship cultivation
Composure under high pressure
Accomplishments
-Team head of “SCAPS” ( student career advisory and
placement services) forum.
-Member of the ‘‘sports forum’’ of Jain college.
-Won a MacBook for achieving Targets in Cuemath.
Extra Curricular Activities
-Part of various organizing teams, forums.
- Organized various sports events. (Indoor and Outdoor).
- Organized cultural events.
-Head of Business Quiz for inter college fest.
-Certificate program in digital marketing.
-Attended workshop/seminar on cardio pulmonary resuscitation.
-Attended workshop on time management.
-Participated in corporate expo 2016.
-Attended district Leadership Training Workshop by Rotary 2015.
PROJECT.
A study of Human Resource policies with specific reference to welfare measures.
Timeline
Relationship Manager
TC Global, The Chopras Group
10.2019 - 12.2020
Business Development Associate
Cue learn PVT. LTD, EduTech
06.2018 - 09.2019
Baldwin Co Education Extension High School
St Aloysius Pu College
Jain College -Bangalore University