SAP
SHOUVIK SANYAL
Team Lead
Howrah
Summary
Dynamic professional seeking a challenging career in a competitive environment, aiming for job satisfaction and steady professional growth.
Overview
11
11
years of professional experience
Work History
Team Lead, HRO
Capgemini
2 2023 - Current
- Lead operations across five delivery centers, ensuring efficient service delivery
- Manage a team of 17 in HRO services for a client base spanning 35+ countries
- Oversee client relationships in APAC, EMEA, and the US
- Key contributor to the establishment of the Employee Services tower
- Conduct regular performance reviews and ensure timely task completion
- Responsible for interviewing Q2R candidates and maintaining process documentation.
Project Management Office & TAG
Tata Consultancy Services
07.2022 - 02.2023
- Created candidate profiles and scheduled interviews for IT professionals
- Managed WON processes and analyzed LinkedIn profiles for project needs
- Addressed timesheet issues and generated resource pipeline dashboards
- Facilitated new hires' journey from screening to onboarding.
Team Leader Operations
Tata Consultancy Services
10.2017 - 06.2022
- Managed a team of 23 for a UK-based energy utility pilot project
- Handled front-end operations (email/chat) for both domestic and commercial sectors
- Engaged in client calls and created process maps for new updates
- Involved in SLA and KPI decision-making and prepared business review presentations
- Led successful CSR activities appreciated across TCS.
Point of Delivery
Tata Consultancy Services
07.2015 - 10.2017
- Resolved complex issues as part of the POD team and acted as a backup team leader
- Mentored new associates and conducted training sessions for performance improvement.
Senior Process Associate
Tata Consultancy Services
05.2014 - 06.2015
- Handled email and web chat support with high NPS and CSAT scores
- Conducted quality audits and implemented process updates based on client feedback.
Guest Service Agent
Hilton Bangalore Residences
07.2013 - 03.2014
- Managed guest check-ins, billing, and room assignments while liaising with various departments.
Education
B.Sc. in Hotel Management -
Guru Nanak Institute of Hotel Management
12th Grade - undefined
Ratnakar North Point
10th Grade - undefined
Rose Bud Liluah
Skills
Performance Coaching
Personal Information
- Date of Birth: 10/27/90
- Gender: Male
- Nationality: Indian
Accomplishments
- Received Out of the Box Award in my current organization for improving two KPIs within two months
- Recognized as Best Lead for outstanding quarterly team performance (FY 20)
- .Successfully executed three CSR drives for TCS
- Awarded Best Newcomer at TCS for maintaining the highest CSAT and NPS scores in a quarter.
Software
Workday
Salesforce
Timeline
Project Management Office & TAG
Tata Consultancy Services
07.2022 - 02.2023
Team Leader Operations
Tata Consultancy Services
10.2017 - 06.2022
Point of Delivery
Tata Consultancy Services
07.2015 - 10.2017
Senior Process Associate
Tata Consultancy Services
05.2014 - 06.2015
Guest Service Agent
Hilton Bangalore Residences
07.2013 - 03.2014
Team Lead, HRO
Capgemini
2 2023 - Current
B.Sc. in Hotel Management -
Guru Nanak Institute of Hotel Management
12th Grade - undefined
Ratnakar North Point
10th Grade - undefined
Rose Bud Liluah
Similar Profiles
Mohammed Rabic RiyazudeenMohammed Rabic Riyazudeen
Senior Applications Consultant at CapgeminiSenior Applications Consultant at Capgemini
V S S R K RAJU KATARIV S S R K RAJU KATARI
Senior Analyst at CapgeminiSenior Analyst at Capgemini
Shivansh GuptaShivansh Gupta
.Net Full Stack Developer at Capgemini.Net Full Stack Developer at Capgemini
Thierry MaurelThierry Maurel
Engagement Manager at CAPGEMINIEngagement Manager at CAPGEMINI
Bibek DasBibek Das
Diploma Engineer Trainee - C&I at Wood India Engineering and Projects Pvt LtdDiploma Engineer Trainee - C&I at Wood India Engineering and Projects Pvt Ltd