Shovna Mishra
Hyderabad
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sourcing Recruiter
Randstad
Hyderabad
01.2024 - Current
- Maintained applicant tracking system database for all open roles.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs.
- Explained job duties, compensation and benefits to potential candidates.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Updated and maintained candidate records in the recruitment database.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Collaborated with HR team members to develop effective sourcing strategies.
- Reviewed job postings to ensure accuracy and relevance to current market conditions.
- Researched new sources for active and passive candidates using social media platforms.
- Prepared offer letters and managed onboarding process for newly hired employees.
- Conducted initial screenings of resumes and applications.
- Assessed candidate qualifications through phone screens.
- Identified talent pipelines for various positions within the organization.
- Compiled reports on recruiting activities using Dashboard (Google sheets and excel).
Senior Recruitment Specialist
Amazon Development Center
Hyderabad
06.2021 - 12.2024
- Screened resumes, conducted phone screens and scheduled in-person interviews.
- Reviewed applications for accuracy and completeness prior to extending offers of employment.
- Maintained accurate records of all recruiting activities in Applicant Tracking System.
- Conducted job interviews to assess prospective candidates' qualifications and abilities.
- Collaborated with management teams to identify staffing needs and develop job descriptions.
- Created reports related to recruitment activity and provided updates on status of searches and hires.
- Established strong partnerships with key stakeholders across the organization.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted job interviews for a wide range of positions, ensuring a good fit between candidates and organizational needs.
- Managed full-cycle recruiting processes, from initial sourcing to offer negotiation.
- Provided guidance and coaching to candidates on interview techniques and company culture.
- Maintained a talent pipeline of potential candidates for future job openings.
- Created and posted job descriptions on multiple platforms to attract qualified candidates.
- Screened resumes and applications to identify suitable candidates for open positions.
- Conducted background checks and reference checks as part of the pre-employment screening process.
Technical Support Representative
Wipro Limited
Kolkata
08.2019 - 06.2021
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Diagnosed system errors and implemented solutions to resolve them.
- Troubleshot customer inquiries related to software and hardware issues.
- Monitored customer feedback to ensure high levels of satisfaction.
- Resolved escalated customer service issues in a timely manner.
- Performed regular maintenance checks on customers' systems.
- Assisted customers with installation of new hardware and software applications.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Provided technical assistance to customers through phone, email and chat support.
- Documented all activities related to technical support including processes, updates, changes made.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained up-to-date case documentation for future reference.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Education
MBA - Human Resources Management
DR. D Y PATIL DEEMED TO BE UNIVERSITY
Pune06.2025
BBA -
Dinabandhu Andrews Institute of Technology and Management
Kolkata11.2023
Skills
- Understanding HR systems
- Applicant tracking systems
- Candidate sourcing
- Employee onboarding
- Relationship management
- Interview techniques
- Collaboration skills
- Social media recruiting
- Passive candidate sourcing
- LinkedIn recruiter proficiency
- Job posting optimization
- Interview coordination
- Email campaigns
- Boolean search techniques
- Recruitment marketing
- Candidate screening
Certification
- Human Resource: Understanding HR Systems Features and Benefits
- Learning LinkedIn Recruiter
Languages
- Hindi
- English
- Bengali
Other Personal Details - Country
INDIA
Personal Information
Total Experience: 5 Years 6 Months
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Bengali
Upper Intermediate
B2
Timeline
Senior Sourcing Recruiter
Randstad
01.2024 - Current
Senior Recruitment Specialist
Amazon Development Center
06.2021 - 12.2024
Technical Support Representative
Wipro Limited
08.2019 - 06.2021
MBA - Human Resources Management
DR. D Y PATIL DEEMED TO BE UNIVERSITY
BBA -
Dinabandhu Andrews Institute of Technology and Management