Summary
Overview
Work History
Education
Skills
Interests
Quote
Timeline
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Shoyab Khan

Team Leader
Mumbai

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Team Leader

Radius Global Solutions Pvt. Ltd.
Mumbai
05.2020 - Current
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Customer Service Executive

First Source Solutions
Mumbai
03.2019 - 08.2019
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

HR Consultant

DSP Eminence
Mumbai
02.2018 - 11.2018
  • Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.

Inside Sales Representative

VU Technologies
Mumbai
12.2014 - 07.2015
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.

Team Leader

Just U Ask
Mumbai
09.2013 - 09.2014
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Customer Service Executive

ADITYABIRLA MINACS
Mumbai
12.2012 - 08.2013
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.

Education

H.S.C. -

State Board of School Examinations (SEC)
06.2009 - 03.2010

Skills

    Key performance indicators

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Interests

Listening Songs, Dancing and Watching Anime

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Team Leader

Radius Global Solutions Pvt. Ltd.
05.2020 - Current

Customer Service Executive

First Source Solutions
03.2019 - 08.2019

HR Consultant

DSP Eminence
02.2018 - 11.2018

Inside Sales Representative

VU Technologies
12.2014 - 07.2015

Team Leader

Just U Ask
09.2013 - 09.2014

Customer Service Executive

ADITYABIRLA MINACS
12.2012 - 08.2013

H.S.C. -

State Board of School Examinations (SEC)
06.2009 - 03.2010

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Shoyab KhanTeam Leader