Listening Songs, Dancing and Watching Anime
Shoyab Khan
Team Leader
Mumbai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Team Leader
Radius Global Solutions Pvt. Ltd.
Mumbai
2020.05 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Customer Service Executive
First Source Solutions
Mumbai
2019.03 - 2019.08
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
HR Consultant
DSP Eminence
Mumbai
2018.02 - 2018.11
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
Inside Sales Representative
VU Technologies
Mumbai
2014.12 - 2015.07
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
Team Leader
Just U Ask
Mumbai
2013.09 - 2014.09
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Customer Service Executive
ADITYABIRLA MINACS
Mumbai
2012.12 - 2013.08
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Education
H.S.C. -
State Board of School Examinations (SEC)
2009.06 - 2010.03
Skills
Key performance indicators
Complaint resolution
Performance improvement
Staff education and training
Knowledgeable in [System]
Interests
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Team Leader
Radius Global Solutions Pvt. Ltd.
2020.05 - Current
Customer Service Executive
First Source Solutions
2019.03 - 2019.08
HR Consultant
DSP Eminence
2018.02 - 2018.11
Inside Sales Representative
VU Technologies
2014.12 - 2015.07
Team Leader
Just U Ask
2013.09 - 2014.09
Customer Service Executive
ADITYABIRLA MINACS
2012.12 - 2013.08
H.S.C. -
State Board of School Examinations (SEC)
2009.06 - 2010.03