Summary
Overview
Work History
Education
Skills
Timeline

Shoyab Kureshi

Customer Service Advisor
Manchester

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Customers Servise Advisor

DHL
07.2024 - Current
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Customer Service Representative

Tesco Plc
12.2015 - 01.2024

Customer Support Team Lead

National Halal Food Group
12.2012 - 07.2015
  • Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.
  • Mentored new hires for seamless integration into the customer support team.
  • Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
  • Managed a team of customer support representatives, ensuring consistent quality in service delivery.

Sales Executive

Sharekhan Ltd
09.2007 - 12.2009
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Education

Post Graduate Certificate In Businees Admin -

Anglia Ruskin University, London, United Kingdom
09.2012

Bachelor Of Business Administration And Management - Financial Analysis, Management Accounting

South Gujarat University,surat, Gujarat, India
04.2007

Skills

Communication, Problem solving, Attention to detail, computer proficiency, customer focus, Time management, Multi tasking, Team work,Adaptability

Timeline

Customers Servise Advisor - DHL
07.2024 - Current
Customer Service Representative - Tesco Plc
12.2015 - 01.2024
Customer Support Team Lead - National Halal Food Group
12.2012 - 07.2015
Sales Executive - Sharekhan Ltd
09.2007 - 12.2009
Anglia Ruskin University - Post Graduate Certificate In Businees Admin,
South Gujarat University,surat - Bachelor Of Business Administration And Management, Financial Analysis, Management Accounting

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Shoyab Kureshi Customer Service Advisor