Shoyab Sheikh

Advanced Computing (CDAC) graduate with a bachelor's degree in Computer Science. Certified Salesforce Application Architect, PD2 Certified, Agentforce Specialist, having about 10+ years of development and support project experience in Salesforce.com. Specializes in Sales, Service, Data Cloud and Experience Cloud with a proven track record in customizing the Force.com platform, driving successful data migrations, and implementing single sign-on solutions. Strong problem-solving skills and a commitment to delivering high-quality support and innovative solutions.

• Winner of the DeveloperGPT Challenge - Conducted by the Engineering team, the only individual from the CSG team to achieve this distinction.
• Internal Agentforce Hackathon Winner - Among the top three finalists out of 62 submissions.
• Ideaforce Winner - Customer Insights 360 - This idea was adopted by the OrgCS team, and delivered in a remarkably short time Currently, over 5,000 support team members utilizes the Customer Insights feature to understand customer sentiments and provide an enhanced customer experience
• Part of the Salesforce Leather Ball Cricket Team

• Creating Salesforce release-related YouTube videos by collaborating with the Digital Program Management Team. Here is the recent video: https://www.youtube.com/watch?v=3l5Ytyhj8Rc
• I was a Regional Certification Ambassador. Conducted weekly, region-specific study sessions for the Platform Developer 2 exam, and achieved the best results
• I've been part of the interviewing panel for the last 6+ years and was nominated in the Quarterly Change Champions Award.
• Successfully completed Demo Engineering Cohort Batch.
• I initiated the Skill Tracker idea in the EMEA Support region to track skills categorized by 3 levels and developed strong technical support resources by conducting training sessions.
• I have driven multiple Salesforce Developer training sessions for engineers and responsible for enablement of AI and Slack automation initiatives in the EMEA Sales Cloud region for adoption across the support.
• Enabled Sales Cloud Support globally with an initiative to make Sales Cloud support Agentforce-Ready
• etc

• Certified Administrator, Certified Platform App Builder, Certified Platform Developer I, Certified Platform Developer II, Certified Data Architect, Certified Service Cloud Consultant, Certified Sharing and Visibility Architect, Certified Application Architect, Certified Sales Cloud Consultant, Certified Integration Architect, Certified Data Cloud Consultant, Certified AI Associate, Certified Associate, Certified Agentforce Specialist,Certified Service Professional.