Customer and Sales Support
Abbott Diagnostic Medical Pvt Ltd
10.2015 - Current
- Worked to support sales teams and rise against competition.
- Met and exceeded customer service goals and quarterly sales performance metrics.
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
- Accurately verified information and updated information databases as necessary.
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Provided customers with quality assistance through phone calls, emails.
- Built a strong working knowledge of the company procedures and protocols.
- Developed sales campaigns and made calls to potential customers.
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Established, maintained, and updated database, records, and other client documents
- Trained new employees on operational functions of the job
- Reporting MIS to Corporate office on monthly basis
- Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department basically multitasker
- Maintaining accurate sales, inventory and order documentation.
