Shraddha Babanagar
Mumbai
Summary
Motivated professional with several years of experience in juggling multiple priorities, ensuring smooth operation of the company. Skilled team leader with excellent time management and documentation abilities. Polished in overseeing employee performance and guiding new talent.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager - L&D
Malabar Gold & Diamonds
01.2023 - Current
- Currently Handling 37+ Showrooms in Maharashtra, Gujarat, Madhya Pradesh and Chattisgarh along with Factory and Corporate
- Handled 35+ Showrooms in Karnataka and looking after Induction and Customer service Training and Soft Skills Training
- Conducting On-the-job training in showrooms of all designations
- Identifying training needs and planning the same
- Training Co-ordination for Product and scheme related training
- Doing Assessments during the training
- Doing Mystery shopping/ Planned Visit to understand the training requirements/outcome
- Handling MIS reports, L&D Dashboard
- Creating content as per the requirement of store and delivery
Assistant Manager (Quality & Training Operations)
DropKaffe Beverages Pvt Ltd.(SLAY COFFEE)
08.2022 - 11.2022
- Handling 280+ outlets in Pan India and looking after Coffee Quality and Training
- Conducting On-the-job training in cafes of all designations
- Also, conducting training on new product launch
- Conducting Induction Training, SOP Refresher Training
- Doing evaluations of staff on Coffee, Food and Process
- Doing Barista, Kitchen and Cafe Audits Online and Offline
Shift Supervisor(Operations)
Tata Starbucks Pvt Ltd
09.2020 - 08.2022
- Responsible for complete shift management
- Interacting with customers, handling situations and making quick decisions
- Managing shift the shift objectives, planning accordingly for Peak hours and also for partner breaks
- Handling inventory, food indent, teaching and training of new partners and existing partners for new launch (if any)
- Handling training for the store in terms of Customer Service, Induction, New product launch & Coffee
- Making shift targets and briefing the same to team and following up during the whole shift
- Briefing and grooming of partners in terms of customer connection
- Team bonding and fun in learning activities during lean hours of the shift
Senior Executive (Operation and L&D)
Coffee Day Global Ltd.
06.2011 - 04.2020
- Handling 150+ outlets in Mumbai and looking after coffee quality
- Conducting On-the-job training in cafes of all designations
- Also, conducting training on new product launched and customer service
- Participating in coffee competitions and training staff as well to participate in coffee competitions
- Conducting Induction Training, Brew Master Training, OT Training, F&B Training, Customer service training
- Doing evaluations of staff on Coffee, Merchandise, Customer service, Food and SOPs, Doing ISO internal Audits
- Doing Coffee OJT, Handling trackers, Reports, making review sheets, productivity tracker
Asst.Manager (Operation)
Coffee Day Global Ltd.
06.2011 - 01.2013
- Responsible for the complete day to day management of the café
- Interacting with the guests and managing the podium during peak hours and festive seasons
- Briefing and grooming the team to give the standard service to the guest
- Maintaining good relationship with local peoples and government authorities
- Handling customer complaint
- Increasing the sales, reducing wastages, and achieving the target of the assigned café
Education
Graduation (TYBA) -
Mumbai University
01.2022
HSC -
GPM College
Mumbai01.2018
SSC -
Sheth MA High School
Mumbai01.2011
Skills
- Proficient in Delegating Tasks
- Performance Review Coordination
- Data Reporting
- Team Engagement
- Strong Microsoft Office Experience
- Training Program Facilitation
- Team Skill Enhancement
- Effective Negotiation
- Customer Service Excellence
- Workforce Skill Enhancement
Accomplishments
- Won Women's National Barista Championship, 2015
- Represented India in Atlanta, USA at SCAA program
- Finalist in National Barista Championship, 2014
- Represented CCD in Make in India event
- Certified as 'Coffee Expert' by Coffee Ambassador; Ms.Sunalini N Menon
- Won 2nd prize in Eklavya award in Internal coffee competition
- Won 'Best coffee trainer' Dronacharya award in internal coffee competition
- Certified in Six sigma Green Belt and Yellow Belt
Hobbies and Interests
- Dancing
- Playing Indoor Games
- Cooking
- Watching Web series/Movies
- Travelling
Languages
- English
- Hindi
- Marathi
- Kannada
Personal Information
- Date of Birth: 04/20/95
- Nationality: Indian
Certification
- Train the Trainer - Malabar Global Centre of Excellence
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Assistant Manager - L&D
Malabar Gold & Diamonds
01.2023 - Current
Assistant Manager (Quality & Training Operations)
DropKaffe Beverages Pvt Ltd.(SLAY COFFEE)
08.2022 - 11.2022
Shift Supervisor(Operations)
Tata Starbucks Pvt Ltd
09.2020 - 08.2022
Senior Executive (Operation and L&D)
Coffee Day Global Ltd.
06.2011 - 04.2020
Asst.Manager (Operation)
Coffee Day Global Ltd.
06.2011 - 01.2013
- Train the Trainer - Malabar Global Centre of Excellence
Graduation (TYBA) -
Mumbai University
HSC -
GPM College
SSC -
Sheth MA High School
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