Shraddha Bhandarkar

Host Experience Manager & Assistant Facility Manager in Veritas Technologies.

-Assistant Facility Manager and Host User Experience Lead with a proven track record in optimizing facility operations, enhancing user experience, and managing complex events.

-Expertise in vendor management, budget control, and stakeholder communication.

-Skilled in developing and implementing SOPs, driving continuous improvement, and ensuring seamless facility operations.

Key Responsibilities and Achievements:

• Facility Operations Management:

-Executed cabin reservations for executive-level visitors (VP & Above) via Robin, ensuring standardized room configurations.
-Administered a rigorous gate pass system for all outgoing materials (returnable/non-returnable), enforcing accountability and security protocols.
-Managed comprehensive mailroom operations, including inbound/outbound couriers, material handling, and inventory control (stationery, recreational items).
-Maintained meticulous records of material movement, including gate pass registers and consumption reports, ensuring data integrity.
Conducted daily oversight of housekeeping (HK) checklists and consumption reports, verifying accuracy and compliance.
-Generated and managed SI7 tickets for facility maintenance, ensuring timely resolution within established SLAs.
-Performed weekly and random floor inspections, identifying and addressing maintenance discrepancies.
-Provided oversight on First Aid and Key records.
Uploaded monthly First Aid Reporting to CBRE sharepoint.

• Event Planning and Execution:

-Served as the primary point of contact (SPOC) for all facility events, including client visits, leadership meetings, and corporate functions.
-Developed comprehensive event plans, managing vendor relationships, budget allocations, and logistical coordination.
-Implemented pre-event forms and F&B trackers to streamline event planning and execution.
-Prepared detailed event presentations (QBR, Monthly Event PPT) for executive review, highlighting key metrics and outcomes.
-Managed pantry snack programs, incorporating employee feedback and dietary considerations.
-Maintained APAC event trackers, ensuring accurate and up-to-date information for all stakeholders.
-Prepared workplace communication drafts.
-Maintained Restaurant Balewadi Tracker.
-Coordinated major events, including National Days and corporate celebrations.

• Vendor and Budget Management:

-Managed vendor relationships, negotiating contracts and ensuring timely invoice processing.
-Developed and managed annual Host budgets for India and APAC, tracking expenses and forecasting future needs.
-Conducted food sampling and secured client approval for catering selections.
-Raised PO's as needed.

• Process Improvement and Project Management: -Developed and implemented SOPs for various facility areas, ensuring operational consistency and efficiency.
  -Led and supported facility projects, including DC (16th Floor release to ARCTERA) and collab space construction.
  -Implemented seat management and restacking initiatives using Robin and Revamp.
  -Created HRIS for onboarding and termination.
  Coordinated with Tax, Finance and Payroll.
  -Initiated and implemented continuous improvement initiatives, such as enhanced signage and amenity upgrades.
  
• Stakeholder Communication and Coordination: -Cultivated strong relationships with stakeholders, including leadership, employees, and vendors.
  -Conducted regular employee engagement rounds to gather feedback and enhance service delivery.
  -Coordinated with Executive Assistants (EAs) for leadership and client visits, ensuring seamless arrangements.
  -Conducted facility walkthrough.
  

Core Competencies:

• Facility Operations Management
• Event Planning and Coordination
• Vendor Relationship Management
• Budget Administration
• SOP Development and Implementation
• Stakeholder Communication
• Project Management
• User Experience Enhancement
• Space allocation Plan
• Record Keeping and Reporting
• Problem Resolution
• SI7 Ticketing System.
• Robin and Revamp.

Client Visit Experience Lead PAN PUNE & Assistant Facility Manager in Cognizant Technology solutions.

-Results-oriented professional with expertise in delivery operations, data analysis, and client experience management within a global delivery office.

-Proven ability to drive strategic initiatives, enhance operational efficiency, and facilitate seamless client engagements.

-Skilled in process optimization, data-driven decision-making, and stakeholder communication.

Key Responsibilities and Achievements:

• Delivery Operations & Data Analysis:

-Explored and identified opportunities for optimization in delivery operations and data analysis within the Global Delivery Office.
-Managed the initiative for creating a future working model, including collaboration and onboarding of service providers.
-Collected, collated, and analyzed data for the PAN INDIA - CVX team, providing actionable insights.
- Prepared and managed OPEX/CAPEX budgets for the CVX team.
-Maintained and updated One BCM document for CVX, ensuring business continuity during pandemic scenarios.
-Supported Capacity Management team on facilities consolidation, migration and personal belongings collection.
-Managed F&F procedures for CVX employees (Manpower optimization).

• Return to Office & Client Visit Management:

-Actively drove return-to-office initiatives, developing processes and frameworks based on real-time data.
-Managed client requests for office space and home requirements, ensuring business continuity.
-Orchestrated comprehensive client visit arrangements, including corporate floor bookings, transportation, accommodations, meals, and technical walkthrough.
-Coordinated and executed leadership meetings, town halls, and experience zone visits.
Managed V-Pass arrangements and client gift procurement.
-Distributed daily client visit details to IFM teams, ensuring preparedness.
-Managed visit arrangements at all Pune facilities.
-Prepared Client Visit Restoration activities and future action plan for client visits.

• Operational Excellence & Process Improvement:

-Maintained the upkeep of corporate floors and storerooms.
-Supervised pantry stewards and conducted regular grooming sessions.
-Followed up with IFM teams on snags and floor readiness.
-Streamlined day-to-day operational processes, implementing standardization as per leadership directives.
-Updated operational formats, decks, and reports.
Maintained the upkeep of shared path folders for CVX-CWS.
-Maintained Pune team’s attendance and work records.
-Prepared decks for CVX team meetings.
-Conducted refresher sessions for the PAN INDIA team on CVX-related topics.

• Virtual Client Engagement & Communication:

-Supported virtual client connects during the pandemic, utilizing briefing portals.
-Managed on-ground logistics for virtual connects, including pre-recorded facility videos, 360-degree videos, and live video feeds.
-Collaborated with the Communications team to create mailers for ongoing activities.

Core Competencies:

• Delivery Operations Management
• Data Analysis & Reporting
• Client Relationship Management
• Event Planning & Coordination
• Process Optimization
• Budget Management (OPEX/CAPEX)
• Stakeholder Communication
• Facilities Management
• Business Continuity Planning
• Capacity Management.