Shraddha Biswas

• Delivered guidance and effective solutions to third-party sellers, enhancing performance and account health.
• Analyzed seller metrics to identify improvement areas and developed customized action plans.
• Collaborated cross-functionally to optimize seller experiences and resolve operational challenges.
• Ensured compliance with Amazon standards while promoting sustainable seller success.

As a Technical Support Engineer at CGS India Private Limited, the focus was on troubleshooting and resolving technical issues faced by clients. This role involved analyzing problems, providing solutions, and ensuring optimal system performance. Strong analytical and communication skills were essential in collaborating with clients and internal teams to resolve technical challenges efficiently.

• Provided expert-level technical support and troubleshooting assistance.
• Ensured timely resolution of client issues, leading to increased satisfaction.
• Documented and tracked issues to identify trends and improve service quality.
• Worked closely with development teams to communicate client feedback and enhance product performance.