Shraddha Dwivedi
Gurugram
Summary
Results-driven Finance & Operation Specialist at Delhivery Limited, adept in vendor management and payment processing. Achieved a 90% reduction in vendor escalations through proactive communication and streamlined workflows. Proficient in advanced Excel and skilled in collaboration, enhancing operational efficiency and client satisfaction across diverse teams.
Overview
8
8
years of professional experience
Work History
Finance & Operation Specialist
Delhivery Limited
Gurgaon
11.2021 - Current
- Managing vendor-related business costs and addressing process leakages.
- Reviewed and verified monthly vendor invoices, ensuring accuracy and timely processing of payments in accordance with company policies and vendor terms.
- Implementing NDC processes for vendors and ensuring quarterly closure with top 100 vendors.
- Coordinating with Oracle and Corporate Finance teams to resolve payment failures, enhancing operational fluidity.
- Played a key role in payment automation initiatives by closely collaborating with the tech team to streamline finance workflows and reduce manual intervention.
- Reduced vendor payment cycle times significantly and achieved a 90% reduction in vendor escalations by implementing structured communication workflows and proactive resolution mechanisms.
- Expertise in Bank Statement Reconciliation (BSR) for both payables and receivables.
Client Experience Associate
Sonata Finance Pvt. Ltd.
Lucknow
07.2019 - 11.2021
- Oversaw end-to-end management of client loan data across 24 regional branches, ensuring data integrity and regulatory compliance.
- Delivered comprehensive training on operational procedures to branch staff, resulting in improved workflow consistency and reduced error rates.
- Collaborated with cross-functional teams to address and resolve client queries, enhancing customer satisfaction and operational responsiveness.
MIS Executive
Nimisha Finance Pvt. Ltd.
Lucknow
07.2017 - 07.2019
- Collected, organized, and analysed operational data to generate accurate and insightful MIS reports for senior management.
- Identified data discrepancies and implemented process improvements to enhance reporting accuracy and decision-making efficiency.
Education
MBA - Information Technology
Integral University
Bachelor of Computer Applications -
CSJM University
KanpurSkills
- Advance Excel
- Google Sheets
- Oracle
- Data reconciliation
- Client/vendor management
- Accounts payable
- Payment processing
- Onboarding design
- Invoicing
- Collaboration and teamwork
- Time management and prioritization
- Analytical and critical thinking
- Quick adaptability
- Team leadership
- Vendor management
- Invoice verification
Timeline
Finance & Operation Specialist
Delhivery Limited
11.2021 - Current
Client Experience Associate
Sonata Finance Pvt. Ltd.
07.2019 - 11.2021
MIS Executive
Nimisha Finance Pvt. Ltd.
07.2017 - 07.2019
MBA - Information Technology
Integral University
Bachelor of Computer Applications -
CSJM University
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