SHRADDHA GAMRE
Management
Dombivali,India
Summary
PROFILE Driven professional with proven track record in team leadership and operational excellence, demonstrating exceptional communication skills and strategic problem-solving abilities. Proficient in resource management and conflict resolution, ensuring optimal team performance and smooth workflow. Committed to driving growth and fostering collaborative environment.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Unit manager
ICICI Bank
Ghansoli
02.2024 - 01.2025
- Contributed to the branch’s overall business goals, including sales budget and customer acquisition.
- Liaised with other departments to ensure smooth operations.
- Ensured positive customer experience and maintaining quality service standards at all times.
- Guided team members, set business goals and fostered positive work environment.
- Ensured adherence to bank regulations and philosophy of Fair to the Bank and Fair to the Customer.
Regional Head Sales
ICICI Bank
Thane
01.2023 - 01.2024
- Creating service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the bank in all engagements.
- Ensuring a growth in wallet share of existing customers and onboarding new customers by offering 360-degree banking solutions that meet their needs.
- Worked towards enhancing customer portfolio within philosophy of Fair to the Bank and Fair to the Customer.
- Offering products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
Branch Manager
Vodafone Idea Ltd.
Powai
12.2021 - 12.2022
- Achieving sales target and ensuring profitability of the store with delightful experience.
- Recruitment and training of team members.
- Inculcating motivation and discipline within team members thereby ensuring high performance standards and grooming them for future roles.
Team Leader
Ikea
Turbhe
10.2020 - 11.2021
- Optimizing profits from Customer returned and damaged products received from Sales Department.
- Team supervision, weekly roster planning.
- Ensure effective and timely feedback session with team to assist with creation of an environment conducive to a high team morale.
- Achieving Sales Budget.
- Ensuring delightful customer experience.
- Working along with various departments and ensuring smooth operations in day-to-day activities.
- Coordinating with cross functional teams and implement strategies to control damages and manage recovery.
- Ensure stock flow and manage space for enhancing product display and replenishment.
Relationship Manager
Bharti Airtel Ltd
Malad
07.2019 - 02.2020
- Optimizing profits from Customer returned and damaged products received from Sales Department.
- Team supervision, weekly roster planning.
- Ensure effective and timely feedback session with team to assist with creation of an environment conducive to a high team morale.
- Achieving Sales Budget.
- Ensuring delightful customer experience.
- Working along with various departments and ensuring smooth operations in day-to-day activities.
- Coordinating with cross functional teams and implement strategies to control damages and manage recovery.
- Ensure stock flow and manage space for enhancing product display and replenishment.
Branch Manager
Bharti Airtel Ltd
Dombivli
12.2016 - 06.2019
- Achieving sales budget and ensuring profitability of the store with delightful experience.
- Recruitment and training of team members.
- Inculcating motivation and discipline within team members thereby ensuring high performance standards and grooming them for future roles.
Department Manager
West Side-Trent Ltd
Malad
09.2014 - 07.2016
- Meeting required standard of customer delight & achieving sales budget.
- Training and guiding team members with regards to skill development and performance enhancement.
- Briefing team on department budget and implementing action plan to achieve the same.
- Maintaining accurate stock file to ensure maximum “on sale “position for merchandise and replenishment whenever required.
- Maintaining attractive displays and ensuring upkeep of shop floor, stock room bins, pictures, check points. Prevent & control unknown shrinkage.
Store Manager
Hallmark (Archies Store)
Andheri
07.2013 - 07.2014
- Achievement of sales budget and maintaining sales profitability.
- Ensuring adherence to cleanliness & other quality parameters.
- Resolving customer complaints & handling escalations.
- Stock replenishment & stock management.
- Co-coordinating &Updating cross functional teams with daily sales report and MIS reports.
Customer Service Executive
Aircel Ltd
Ghatkopar
05.2010 - 04.2011
- Addressing sales and service enquiries and escalations.
- Preparing and maintaining collection and CMS report.
- Briefing team with new updates.
- Ensuring maximum scores for the store in audits.
- Making arrangement for occasional celebrations at the store for the delight of customers and employees.
Customer Service Executive
Vodafone
Thane
02.2008 - 12.2008
- Resolving maximum sales and service-related queries and complaints in minimum time.
- Maintaining premium quality services at all times.
- Achieving sales budget.
Education
Master of Business Administration - Retail Management
D.Y Patil University
Belapur 07.2011 - 04.2013
Bachelor of Business Administration - Management Studies
KJ. Somaiya College Of Arts & Commerce
07.2007 - 04.2010
Skills
- Leadership proficiency
- Teamwork facilitation
- Diplomatic communication
- Customer relations
- Training and Development
- Operations management
- Staff development
- Project goal management
- Crisis handling
- Business acumen
- Sales and marketing
- Recruitment and hiring
Languages
English
Fluent
A1
Marathi
Master or proficient
C2
Hindi
Master or proficient
C2
Affiliations
- Listening Music & Playing Badminton
Timeline
Unit manager
ICICI Bank
02.2024 - 01.2025
Regional Head Sales
ICICI Bank
01.2023 - 01.2024
Branch Manager
Vodafone Idea Ltd.
12.2021 - 12.2022
Team Leader
Ikea
10.2020 - 11.2021
Relationship Manager
Bharti Airtel Ltd
07.2019 - 02.2020
Branch Manager
Bharti Airtel Ltd
12.2016 - 06.2019
Department Manager
West Side-Trent Ltd
09.2014 - 07.2016
Store Manager
Hallmark (Archies Store)
07.2013 - 07.2014
Master of Business Administration - Retail Management
D.Y Patil University
07.2011 - 04.2013
Customer Service Executive
Aircel Ltd
05.2010 - 04.2011
Customer Service Executive
Vodafone
02.2008 - 12.2008
Bachelor of Business Administration - Management Studies
KJ. Somaiya College Of Arts & Commerce
07.2007 - 04.2010
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