Shraddha Jose
Chennai
Summary
Results-driven digital banking professional with extensive experience in Product and Project management. Strengths lie in leading cross-functional teams, managing product lifecycles, and utilizing strong communication skills to bridge gaps between technical and non-technical stakeholders. Previous roles at leading financial institutions demonstrate significant contribution to enhancing product quality, improving operational efficiency, and achieving business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Product & Project Manager
Standard Chartered Bank
Chennai
06.2021 - 08.2024
- Gather requirements through series of interviews & meetings with identified business users to design customer centric solutions and use-cases
- Successfully led cross-functional teams (including internal development, design, and external contractors) in the delivery of multiple successful projects.
- Gathered and meticulously translated complex business requirements into clear, concise user stories, prioritized backlogs, and maintained a robust product roadmap.
- Proactively managed all aspects of agile sprints, including daily stand-ups, sprint planning, and retrospective meetings. Consistently produced comprehensive reports on sprint progress, including burndown charts, velocity metrics, and identified and mitigated potential risks.
- Cultivated and maintained strong, collaborative relationships with key stakeholders across various departments (business, design, engineering) to ensure alignment on project goals and successful outcomes.
- Proactively identified and effectively resolved project roadblocks and impediments, such as technical challenges, resource constraints, and shifting priorities, to ensure timely and successful delivery of user stories within the agreed-upon timelines
- Achievement: Planned and estimated 2-week sprints in a realistic, time-efficient manner that allowed the team to deliver 97% of MVP according to product roadmap
Associate Vice President, Digital Banking
Citibank NA
Chennai / Mumbai
02.2018 - 06.2021
- PM for Citibank Online platform; improved digital penetration to 85% through strategically planned feature development, and iterative innovation.
- Delivered superior customer experience through enhancements and resolutions based on market research, benchmarking, and UX feedback, and prioritization.
- Ensured compliance with regulatory and audit norms by working with legal, compliance, and IS teams, and by leading cross-functional teams.
- Led time-sensitive, regulatory projects across Internet and mobile banking to offer user-centric, regulator-validated solutions; managed Android and iOS go-to-market.
- Strategically managed campaigns, regulatory updates, as well as customer communication on the channel RE.
- Achievement: Citi Gratitude Silver Award, March 2020, for improving customer experience; Client Obsession – Above & Beyond, June 2020 – virtual card delivery.
- Mentor to three summer interns who secured PPO; active involvement in campus selection and recruitment.
Management Associate
Citibank NA
Chennai / Mumbai
06.2016 - 02.2018
- Directed activities involving deployment strategy, display management, and client communications for all ATMs & branches
- Implemented incentive campaigns ensuing saving of ~ USD 150K through decrease in off-us transactions
- Rationalized the cost by approximately USD 750K by revising the product offers, and partnering with sales and business teams.
- SPOC for improving digital penetration via regulatory campaigns & projects at all Citi branches
- Conducted regular meetings to share updates with senior management.
- Driven digital innovations from strategy to implementation by running POCs, creating test cases, etc.
- Designed a solution and launched Aadhaar verification with UIDAI and seeding across Citi channels and products by partnering with vendors and senior management seamlessly.
- Executed the Citi Campus Innovation Challenge 2016 for B-schools, collaborating with business seniors and HRs.
- Award: Consumer Business Manager Award '17 – Customer communication and journey revamp.
QA Engineer
Oracle India Pvt Ltd
Bengaluru
04.2013 - 07.2014
- Developed and executed comprehensive test plans, achieving 93% test coverage to ensure high product quality, while collaborating effectively with off-site teams to meet demanding project timelines
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines
- Conducted researches & strategic reviews to critique enhancements and Participated in product development meetings, providing input on quality considerations
- Initiative: Developed software to handle the lateral recruitment for the business unit, and new joiner training.
R&D Engineer
Tejas Networks Pvt Ltd
Bengaluru
08.2012 - 04.2013
- Troubleshot hardware or software issues related to R&D projects.
- Delivered technical assistance by diagnosing underlying issues for both clients and internal teams.
- Innovated and redesigned existing products to improve functionality and reduce cost.
- Identified areas of improvement in existing products and proposed modifications accordingly.
Education
MBA - PGDM
Indian Institute of Management
Kozhikode05-2016
Bachelor of Engineering - Computer Engineering
National Institute of Technology
Calicut04-2012
Skills
- Design thinking
- User story creation
- Strategic planning
- Critical thinking
- Prioritization and execution
- Stakeholder management
- Cross-functional team leadership
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Affiliations
- Passion project of curation of handloom sarees for sale
- Learning film production
Certification
- Certified practitioner of Human Centred Design by LUMA institute
References
References available upon request.
Timeline
Senior Product & Project Manager
Standard Chartered Bank
06.2021 - 08.2024
Associate Vice President, Digital Banking
Citibank NA
02.2018 - 06.2021
Management Associate
Citibank NA
06.2016 - 02.2018
QA Engineer
Oracle India Pvt Ltd
04.2013 - 07.2014
R&D Engineer
Tejas Networks Pvt Ltd
08.2012 - 04.2013
- Certified practitioner of Human Centred Design by LUMA institute
MBA - PGDM
Indian Institute of Management
Bachelor of Engineering - Computer Engineering
National Institute of Technology
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