Shraddha Katole Chakraborty
Vasco Da Gama
Summary
Dedicated customer service representative with extensive industry experience, known for a positive attitude and strong teamwork skills. Proven ability to establish rapport with clients, ensuring high levels of customer satisfaction and loyalty. Articulate and results-oriented, with a track record of building relationships that drive business growth. Committed to leveraging expertise to enhance company success through exceptional service.
Overview
18
18
years of professional experience
Work History
Core Committee Member
Defense Wife Welfare Organization- Coast Guard
01.2015 - 02.2025
- Contributed to the Defense Wife Welfare Organization for nearly a decade.
- Oversaw key functions through responsibilities in areas such as welfare initiatives, outreach planning, and secretarial tasks.
Senior Travel and Ticketing Consultant- Corporate
Alwesam Tours and Travels
Kochi
06.2010 - 10.2012
- Organized and coordinated domestic and international business trips for executives and staff members.
- Provided detailed itineraries of all upcoming business trips for senior management review.
- Collected information and prepared travel papers for all levels of staff and management visiting clients globally.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Worked closely with department heads to determine which employees need to travel according to their job duties.
- Maintained relationships with travel partners and vendors.
Travel and Ticketing Consultant- Corporate
Hogg and Robinsons Group- HRG SITA
Hyderabad
06.2007 - 03.2009
- Worked alongside senior team members to learn related job tasks and roles.
- Developed essential skills and techniques through diligent practice.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Organized client meetings to provide project updates.
- Advised clients on visa requirements as per their nationality, purpose of visit and duration of stay abroad.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Stayed up to date on travel industry, policies and restrictions.
- Booked transportation and hotel reservations using computer or telephone.
- Maintained relationships with travel partners and vendors.
Education
Bachelor of Arts - Sociology
Arts Commers And Science Collage
Chandrapur04-2014
International Air Transport Association -
Pegasus Institute of Aviation
Hyderabad03-2007
Skills
- Proven Team Leadership
- Event Planning Expertise
- Operations Oversight
- Strategic Framework Development
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Accomplishments
- I represented the basketball team under 14 for nationals as the Maharashtra captain.
- I represented the women's team for badminton in the singles match and won the trophy.
Timeline
Core Committee Member
Defense Wife Welfare Organization- Coast Guard
01.2015 - 02.2025
Senior Travel and Ticketing Consultant- Corporate
Alwesam Tours and Travels
06.2010 - 10.2012
Travel and Ticketing Consultant- Corporate
Hogg and Robinsons Group- HRG SITA
06.2007 - 03.2009
Bachelor of Arts - Sociology
Arts Commers And Science Collage
International Air Transport Association -
Pegasus Institute of Aviation
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